Articles

December 23, 2020
News > Medical billing updates: Christmas news from EMSOW

Medical billing updates: Christmas news from EMSOW

December 23, 2020

Medical BIlling Update 12-23-2-20

 

Dear All!

Reflecting on this year, we can see how many customers have supported us and made our work so enjoyable. Everyone at EMSOW wishes you a Merry Christmas and a prosperous New Year! Thank you for staying with us this year.

However, our struggle for perfection never stops. Below please find the updates of the latest version of EMSOW. If you’re interested in how we can help your imaging practice, book a consultation!

We’re looking forward to seeing you in 2021!

[#21126] Referring facility phones in Dispatch

With the latest update, you can see the referring facility phone numbers while adding or editing a service in the Dispatch module:

Medical BIlling Update 12-23-2-20

[#21124] Search by invoice number in Billing

A new search option has been added to the Billing module. Now you can specify an invoice number and EMSOW will show you all studies from that invoice:

Medical BIlling Update 12-23-2-20

But there’s more to it! You can now click an invoice number in the Invoices module to see all studies from the invoice in the Billing module as if you typed the invoice number manually into the new Invoice number search option:

Medical BIlling Update 12-23-2-20

[#21120] Unlimited number of procedure units

Previously, you were allowed to report in a claim only up to 255 units for a single procedure. We have lifted this limit and now you can report as many procedure units as necessary.

[#21091] Editing paid invoices

This update brings you more flexibility in invoicing by allowing you to edit invoices that have already been paid. Similar to outstanding invoices, you can add or remove studies, change PPD fees and sonographer rates. To edit a paid invoice, simply double-click the invoice or click the editing button:

Medical BIlling Update 12-23-2-20

[#21077] Search by deductible payments in Billing

And yet another search option has been added to the Billing module: Deductible Amount. Enter the desired amount and select if the deductible payments should be equal, less, or greater than it, and EMSOW will show all studies that have met the criterion.

Medical BIlling Update 12-23-2-20

[#20883] More information in the archival tag tooltip

From now on, the tooltip for archival tags also shows when the tag was archived and by whom:

Medical BIlling Update 12-23-2-20

STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


    December 17, 2020
    News > EMSOW Newsletter: Integrate your PACS with a medical billing system!

    EMSOW Newsletter: Integrate your PACS with a medical billing system!

    December 17, 2020

    EMSOW’s medical billing has become a go-to tool for many imaging providers. This week we have rolled out a couple of new billing tools requested by our customers. Thank you for staying with us and helping us grow better every day!

    Today, EMSOW is the only medical imaging platform that puts together a professional medical billing system with PACS, DICOM and scheduling/dispatching tools. It has everything your imaging business needs to be straightforward, competitive, secure, and profitable.

    If you’re interested to learn more, book a consultation! If you’re our customer, please see updates below.

    [#20932] Pay per diem (PPD) payments in invoice report

    This update makes the invoice report a bit more detailed in terms of how it represents studies billed to a facility.

    First, we have added two new columns to the invoice report: Invoice number (self-explanatory) and PPD (shows “Yes” for items that are billed completely as PPD, or “Mixed” if the item includes both PPD and insurance charges, e.g., if a study was billed as PPD for the technical component only and also has an insurance claim for component 26).

    Second, for PPD items, the total invoice charge amount will be divided in equal parts between all report rows related to the same invoice. These equal parts will be represented in the Charge column of the invoice report.

    [#21015] Claim internal control number in the invoice report

    Apart from the aforementioned changes, the invoice report received another new column – ICN. It will show you internal control numbers (ICN) of claims, if the ICNs have been received from an insurance company via ERA. The new column has been placed between the Procedure(s) and Diagnosis columns of the report.

    [#21000] Place of Service code in the End of Month report

    Another billing report in EMSOW has been upgraded: the End of Month report can now show the place of service (PoS) codes of referring facilities. Since the report is fully customizable, you can include or exclude this new option along with a multitude of others before generating the report:

    Medical BIlling: 21000

    STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


      December 11, 2020
      News > More useful tools for medical billing!

      More useful tools for medical billing!

      December 11, 2020

      Medical billing matters. That’s why lately, we’ve been focusing on our Billing module to make your imaging workflow even more straightforward. Today, EMSOW matches the requirements of a standalone medical billing system.

      The difference is that EMSOW’s billing is integrated with PACS, DICOM, scheduling/dispatching tools and requires no installation. It covers all your needs, makes things simple, and saves your money.

      If you’re interested to learn more, book a consultation! If you’re our customer, please see updates below.

      [#21063] Claim resubmission improvements

      This update brings a number of improvements aimed at making claim resubmission easier and quicker.

        • If the internal control number (ICN) of the claim is known, it will be autopopulated into the Original claim number field of the Resubmit claim window.

      Medical BIlling

        • Procedures added after the initial claim submission will be reflected in the claim resubmission window. However, a user needs to add a charge amount to the new procedures first, because otherwise the procedures will not be shown in the claim resubmission window. We have added the new Add charge column to the Charge amount for service window where you can enter the necessary amount:

      Medical BIlling

      • The amount that was paid after the initial claim submission will be filled in box 29 (“Amount paid”) of the claim form.

       [#21060] “To” column in Clearing module

      The “From” column in the Clearing module has now an antipode – “To”. In this new column, you will find insurance company names extracted from electronic claims submitted in the EDI 837 file format:

       

      Medical Billing

      [#20861] Search by the service note creation date in Billing

      The Billing module already has plenty of search options, but it seems to never stop receiving new ones. With the latest update, you can look up studies by the date (or date range) when service notes were created. You will find the new search option in the Note section of the search filter.

      Medical Billing

      STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


        December 2, 2020
        News > Improve cooperation with your rendering provider!

        Improve cooperation with your rendering provider!

        December 2, 2020

        EMSOW’s Rendering provider portal has become a go-to tool for many physician assistants and nurse practitioners who travel to patients to provide consults. This week, we have added a new feature to facilitate your collaboration with rendering providers. They will love this new tool! Please see the details below.

        If you’re not our customer yet, book a consultation and learn how to save on medical exam management and reading!

         

        [#21035] Narrow study selection in Rendering Portal

        With the latest update, you can now link a rendering provider to study groups related to them. This will make it easier for a rendering provider to pick the necessary study in Rendering Portal by excluding all non-relevant studies from the Study field.

        To assign a study group to a rendering provider, go to Setup → Personnel → Rendering Providers and double-click into the necessary provider. Open the Study groups tab and select the desired study groups:

        Rendering provider

        After that, while adding studies in Rendering Portal, the rendering provider will be able to choose only studies from the study groups assigned to them:

        Rendering provider

        You can always configure study groups in Setup → Tests → Study Groups.

        STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


          December 1, 2020
          News > How to maximize revenue by using X-ray transportation codes?

          How to maximize revenue by using X-ray transportation codes?

          December 1, 2020

          Today, we’re going to discuss x-ray transportation codes. Portable diagnostic equipment is gaining popularity. These machines are reliable and affordable and they help businesses cut office service expenditures besides. Moreover, mobile diagnostic services are often more convenient for patients than scheduled visits and in some cases are the only way to reach patients. However, there is one issue – transportation costs.

          X-ray transportation codes

          Mobile imaging operators use vans or other vehicles to transport their imaging equipment. Sometimes they need to travel many miles and spend hours getting to a site. There are no problems if they can collect transportation fees directly from their patients, but when it comes to insurance reimbursement, issues may occur. Nevertheless, in some cases, the transportation costs of mobile imaging operators can be covered.

          Medicare has contributed to solving this problem by the introduction of portable x-ray transportation HCPCS codes, intended for use by mobile providers when they travel to Skilled Nursing Facilities (SNFs). Generally, there are two codes, depending on the number of patients: R0070, for single-patient services, and R0075, when there are two or more patients. In addition, the R0075 code has five Level II modifiers: UN (two patients served); UP (three patients); UQ (four patients); UR (five patients); US (six or more patients). Imaging facilities are to report these codes to get their transportation costs covered, thereby making mobile x-ray services more accessible.

          Still, there are some rules and considerations*:

          •   X-ray transportation codes are to be used for Skilled Nursing Facilities only. Transportation costs for trips to other types of facilities, e.g., doctors’ offices, may not be covered. For detailed information, please refer to the official Medicare booklet.
          •   Only portable x-ray procedures will be covered. Other diagnostic modalities (e.g., ultrasound or MRI) are not mentioned in coverage guidelines and Medicare only covers transportation to a different location, i.e., tests carried out in a facility with mobile x-ray equipment already on site will not be covered.
          •   Medicare covers transportation under these codes, but private payers may have their own rules. However, Medicare is one of the largest insurance programs in the United States. In 2016 it covered 16.7% of the total population and spent $696.6 billion on medical needs, and these figures are continuing to grow.
          •   The codes must be used correctly. Otherwise, insurance providers may deny claims. The R0070 code must be used for single-patient services, while R0075 requires one of the modifiers. Moreover, the transportation codes are to be combined with the Current Procedural Terminology (CPT) radiology codes (7000 series).
          •   Billing software should support x-ray transportation codes. Typically, mobile imaging operators use specialized software for sharing diagnostic images, preparing reports, billing, and sending insurance claims. Today, there are a lot of affordable, reliable, and user-friendly applications, but not all of them allow the use of transportation codes. Before signing up, it’s worth asking the software providers if this option is available. Usually, they willingly contact their customers, consult them on billing issues, and even create features customized to their needs.

          Many medical businesses that deal with portable x-rays have increased their profits by using x-ray transportation codes. On top of that, they have expanded their service area considerably since Medicare covers their transportation costs.

          ——————–

          *This article is intended for information purposes only, so before using x-ray transportation codes, imaging operators are recommended to study the Medicare Claims Processing Manual and other related documents. 

           

          Links:

          Medicare Coverage of Skilled Nursing Facility Care (official booklet): https://www.medicare.gov/Pubs/pdf/10153.pdf

          Medicare Claims Processing Manual: https://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/downloads/clm104c13.pdf

          STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


            November 27, 2020
            News > EMSOW release 11-27-2020: 3 smart features for your medical billing workflow!

            EMSOW release 11-27-2020: 3 smart features for your medical billing workflow!

            November 27, 2020

            This week we have updated our medical billing system. In the latest version of EMSOW, you’ll find new options for statement submission and electronic claim management, as well as advanced eligibility checking tools!

            EMSOW offers patient scheduling, technologist dispatch, an affordable PACS and DICOM viewer with customizable report templates, and even exam interpretation service. Together with our medical billing system, these tools cover all the needs of your diagnostic imaging business. If you’re not our customer yet, book a consultation and learn how to save on medical exam management and reading!

             [#21004] New column and filters in “Submit Statements” window

            We keep improving the “Submit Statements” window. This time we’re bringing you the new Amount Due column and a number of search filters: Statement created, Referring billing state, Amount due (per patient), and Statement form.

            medical billing

            [#20975] NDC quantity and measurement units in electronic claims

            With this update, more National Drug Code (NDC) information can be reported in your electronic claims. NDC codes are now included in the electronic claims along with the quantity and measurement units of the drugs administered.

            Let us remind you that you can enable or disable the adding of NDC information to your claims or statements by toggling the Add NDC to claims/statements checkbox in the billing company settings.

            [#20599] Orange eligibility ball for Medicare Advantage and HMO patients

            From now on, if an eligibility response contains “MCO Bill Option Code – C”, the service record will be marked with the orange eligibility ball.

            STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


              November 23, 2020
              News > New DICOM tools (and more…): EMSOW newsletter

              New DICOM tools (and more…): EMSOW newsletter

              November 23, 2020

              New DICOM tools for your business!

              EMSOW offers medical imaging providers a state-of-the-art PACS, a zero-install DICOM Viewer with a comprehensive set of report templates, as well as a robust system for patient scheduling, technologist dispatching, and billing. Image interpretation by a trusted radiologist licensed in your state is also a great opportunity we offer.

              We stay in tune with recent industry developments and our customers’ needs. Here are four updates to help your reading doctors and facilitate your billing processes. If you are our customer, please see details below.

              If you’re not with EMSOW yet, please visit our website, learn about our services, and schedule a demo. You will see how it works (and even try it!), have your questions answered, and compare prices.

              [#19707] Cobb angle measurement tool

              With this update, you have one more measurement tool at your disposal in our DICOM Viewer. The new one is for measuring the Cobb angle which determines the degree of spinal curvature. Using this tool is quite simple: draw two lines parallel to the upper and lower vertebrae of the curve and you will see the curvature angle:

              DICOM

              [#20786] DICOM hanging protocols

              If you’re tired of laying out DICOM images every time you open them in our DICOM Viewer, we have some good news for you! This update brings to EMSOW the support for DICOM hanging protocols. In simple words, you can now configure how DICOM Viewer should display images for certain studies.

              How to use this feature:

              First, you need to create a hanging protocol. This can be done either manually or automatically (from the viewer). To create a protocol manually, follow the path Setup → PACS → Hanging Protocols in the main EMSOW menu, then click Add new and set your preferences in the window that opens:

              DICOM

              However, you may find it more convenient to adjust images to your liking right in the DICOM viewer and then export your settings to a hanging protocol. To do this, unfold the Hanging Protocols pane on the right and click Add:

              DICOM

              The same fields as are in the Create new hanging protocol window will be automatically filled out according to your current viewer settings.

              Once the hanging protocol is created, you can select it by clicking the HP button on the viewer toolbar:

              20786_3

              However, there’s more to it! You can also set a rule that will apply the necessary hanging protocol if a certain condition (e.g. the study name) is met, so you won’t even need to select a hanging protocol. To create such a rule, open Setup → Rules → Hanging Protocol Rules in the main EMSOW menu, then click Add new and set the conditions and the protocols to be applied:

              20786_4

              [#20938] Diagnosis codes in the “Submit statements” window

              We have added a new column showing procedure diagnoses to the Submit statements window:

              20938

              [#20839] Fill HCFA-1500 box 32 for assisted living facilities (PoS 13)

              From now on, box 32 of the HCFA-1500 claim form is filled for referring facilities with Place of Service code 13 (assisted living facilities) the same way as for referring facilities with Place of Service code 32 (nursing facilities). You can set the preferred content of box 32 in the billing company settings (follow Setup → Billing → Billing Companies in the main EMSOW menu). Note that the “Nursing home” option group now applies to both PoS 13 and PoS 32.

              20839

              STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                November 13, 2020
                News > Affordable PACS with updated ICD-10 codes: EMSOW Newsletter

                Affordable PACS with updated ICD-10 codes: EMSOW Newsletter

                November 13, 2020

                DID YOUR PACS UPDATE ICD-10 CODES?

                It’s essential that your PACS system is regularly updated in compliance with the latest industry developments. This week we have integrated the current ICD-10 database and added a new payment option to facilitate your revenue collection and increase profit.

                Yes, EMSOW is more than just an affordable PACS system. We also offer medical billing, scheduling, and even exam interpretation at special partner rates. We’ve got you covered!

                If you are not yet with EMSOW, please visit our website: emsow.com

                 

                [#20919] Updated ICD-10 codes

                To keep your medical coding up to date, we have added to EMSOW all new codes from 2021 ICD-10-CM, removed those no longer in use, and updated code descriptions. Keep your PACS updated!

                [#20933] Collect card payments from insurance companies

                Insurance companies often send a virtual debit card instead of checks. EMSOW now makes it possible to charge those cards right from the payment posting window!

                To do this, you will need an active Stripe integration. Add your Stripe account to EMSOW using our new Stripe Accounts module: Setup → Billing → Stripe Accounts.

                To charge a card, double-click a service record in Processing or Billing and go Operations → Post payment. Then select Primary insurance or Secondary insurance in the From field and click OK:

                updated PACS newsletter

                The card will be charged automatically unless the Do not charge card over Stripe checkbox is selected.

                Note that this integration is offered as an additional service. Please contact us for details.

                STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                  November 6, 2020
                  News > Improved patient document management and bill tracking

                  Improved patient document management and bill tracking

                  November 6, 2020

                  Time to streamline your patient document management!

                  EMSOW updates patient document management. Mobile imaging businesses, correctional facilities, and radiology providers take benefit from state-of-the-art cloud PACS, a zero-install DICOM Viewer with a built-in set of customizable report templates, as well as a robust system for patient scheduling, technologist dispatching, and billing. Another opportunity we offer is image interpretation by a trusted radiologist licensed in your state.

                  If you would like to simplify and optimize your imaging workflow and cut your costs, check out our website!

                  [#20859] Document management: send service documents to any email or fax

                  Previously, you could send service documents by email or fax only to the referring doctor or facility (provided that their email address or fax number had been entered in the referring doctor or facility settings). With this update, we give you more flexibility by allowing you to send service documents to an arbitrary email or fax. Just type them into the corresponding fields and hit OK to send your files:

                  Improved patient document management and bill tracking 1

                   [#20844] More flexibility to search for studies based on their corresponding bills

                  This update brings a small but useful improvement to the Billing module search filter. With the intention to help you separate studies with submitted paper insurance statements from studies with submitted paper patient statements, we have split the old statements checkbox into HCFA stmts and patient stmts respectively. You will find the new checkboxes in the Payments section of the search filter.

                  Improved patient document management and bill tracking 2

                  Also, we have added an ability to search for studies that are billed to facilities via Part A invoices and added tooltips to all of these options—hover your mouse over the checkboxes to see what each filter looks for.

                  Want to streamline your patient document management or optimize your medical imaging workflow, improve your bottom line, and cut expenditures? Book a free demo!

                  STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                    October 30, 2020
                    News > EMSOW Weekly Newsletter – October 30, 2020

                    EMSOW Weekly Newsletter – October 30, 2020

                    October 30, 2020

                    Many imaging professionals consider that all PACS providers offer the same.

                    However, there’s something that makes EMSOW entirely different. On our platform, you can get your images read by board-certified radiologists licensed in your state. As for standard features, such as cloud storage, dispatching, and DICOM viewer, we improve them on a weekly basis based on our customers’ feedback – so if you would like to build an optimal software suite for your business, ask us how!

                    This week, we have updated our draft reporting functionality (please see the description below). If you would like to simplify and optimize your imaging workflow and cut your costs, check out our website!

                    [#20866] Load the last saved report draft from any study or the same study

                    Did you know that EMSOW can automatically fill in your report template with what was entered in the patient’s previous study? This can save you a lot of time when it comes to filling out patient consultation reports.

                    Now we’ve decided to go further and given our users an ability to choose whether to pull data from any previous study the patient had or from the previous study with the same study description.

                    To set your preferences, go to Setup → Reading → Report Templates in the main EMSOW menu, then double-click the necessary report template and select the desired Load last saved draft option:

                    20866

                    STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                      October 22, 2020
                      News > EMSOW Weekly Newsletter – October 22, 2020

                      EMSOW Weekly Newsletter – October 22, 2020

                      October 22, 2020

                      This week we have made a few improvements to enhance the efficiency of your workflow and billing.

                      If you’re not with EMSOW yet, visit our website, explore our services, and schedule a live demo or free consultation. You will see how it works (and even try it!), have your questions answered, and compare prices.

                      [#20852] Faster “End of month” report generation
                      We have optimized the “End of month” report generation. Now it takes less time than ever to get the report.

                      [#20830] Sending claims without a payer address
                      With this update, you can send electronic claims without providing a payer address in the insurance department settings. To make use of this new feature, double-click into the necessary billing connector (Setup → Billing → Billing Connectors) and enable the allow sending claims without a payer address checkbox.

                      Note that paper claims (HCFA-1500) must always include the payer address and this new feature only applies to electronic claims that you send via a clearing house service.

                      [#20808] Credit/debit card payment with Stripe
                      Now this one is huge! If you collect payments from your patients’ bank cards, you can now charge the cards right from your EMSOW and post the payment to the patient’s account immediately!
                      Add your Stripe account to EMSOW using our new Stripe Accounts module (Setup → Billing → Stripe Accounts):

                      After that, double-click the patient’s service record in Processing or Billing and select Operations → Post payment. When posting a payment that is paid by credit or debit card, this transaction will be processed via Stripe unless the Do not charge card over Stripe checkbox is selected:

                      Note that this integration is offered as an additional service. Please contact us for details.

                      [#20592] Access to prior reports of all studies in Document Management
                      Previously, the “Document management” window showed you prior reports only of the same studies as are part of the current service. Now you can find all prior reports for the patient regardless of the study description:

                      To activate this feature, please email our support.

                      [#20590] CPT modifier display in the “Edit service” window
                      Now you can see a study’s billing modifiers right in the “Edit service” window:

                      Note that these modifiers do not directly correspond to what you may see in insurance claims – learn how they work by looking at feature #19855 in our April’s newsletter.

                      STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                        October 21, 2020
                        News > Sending X-ray images for reading through Teleradiology Solutions

                        Sending X-ray images for reading through Teleradiology Solutions

                        October 21, 2020

                        Teleradiology is the transfer of medical images via information technologies. It has a long history (much older than the Internet). But before the 1990s it was not widely used because of the expense, inefficiency, and poor image quality. Today, the development of IT has reversed this trend. Now teleradiology guarantees an increase in imaging procedures by up to 6–12% annually.

                        If you deal with X-rays, ultrasounds, or CTs, you surely know about DICOM, PACS, and RIS, and utilize these tools in your practice. These means of image transfer are quite common. However, their convenience and security vary considerably depending on the choice of service.

                        Currently, more platforms are becoming web-based. This is essential when you are working with remote X-ray technicians and doctors; accessibility from any device with an internet connection and no installation guarantee greater flexibility.

                        But the main point is that a good teleradiology platform can offer imaging providers a decreased turnaround time and reduce costs.

                        Decreased turnaround time (TAT). Teleradiology platforms decrease the time spent on image transfer and viewing. Needless to say, processing speed is affected by internet speed, but also by the quality of the software used. To that end, advanced solutions can offer a powerful toolset for image interpretation.

                        Instant round-the-clock access. If you are outsourcing or looking for a second opinion in other states, time difference can be an issue. A cloud-based application solves this problem. You have access to images at any time after they have been uploaded.

                        Cost reduction. Teleradiology solutions are helpful in outsourcing, which decreases expenses for in-house specialists.

                        User-friendliness and functionality. Teleradiology platforms offer a lot of useful tools and boast stability and security, but a good platform is a user-friendly one and can be easily integrated into any IT infrastructure. Every practitioner wants to begin right away. Nobody likes dealing with bulky manuals or spending hours on initial program setup.

                        Security and HIPAA compliance. Whether you are sending X-ray images to a colleague for a second opinion or receiving a series of CT scans from a technologist, you need to be confident that the process meets HIPAA regulations. Any risk of violation must be avoided.

                        Today, the majority of X-ray providers are switching to teleradiology software, but the benefits will differ greatly depending on the chosen service.

                        STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                          October 16, 2020
                          News > EMSOW Weekly Newsletter – October 16, 2020

                          EMSOW Weekly Newsletter – October 16, 2020

                          October 16, 2020

                          EMSOW® optimizes your diagnostic imaging and medical billing workflows. We help hundreds of mobile providers all over the USA decrease their turnaround time, cut reading costs, and speed up the revenue collection cycle.

                          This week we have rolled out five updates to extend EMSOW’s DICOM and billing functionality and make our platform even more intuitive and user-friendly!

                          If you’re not with EMSOW yet, visit our website and explore our products and services. Contact us now to learn what bonuses and discounts you can get if you join the EMSOW nation as a startup!

                          [#20754] Arrange diagnosis codes on claims in the same order as they are entered

                          Previously, EMSOW did not keep the order of ICD-10 codes that were entered when scheduling a procedure, which caused problems with billing for certain procedures that require a certain diagnosis order. From now on, the codes will be arranged just as entered initially!

                          For example, here’s a case that was coded via Processing:

                          20754_1

                          When you open the billing information by double-clicking the case, you will see the exact same order of ICD-10 codes, meaning that it will be kept intact on your claims as well:

                          20754_2

                          [#20778] Measurements recognition for Mindray M8 Elite

                          With the latest update, EMSOW can analyze DICOM images coming from Mindray M8 Elite machines and import the measurements using optical character recognition (OCR). The recognized measurements are automatically inserted into structured report template fields. More automation for your sonographers—even without native SR support!

                          20778
                          [#20804] Filtering by the place of service in the Billing module

                          Now you can search services in the Billing module by the place of service (PoS) code. For this purpose, we have added a new field to the search filter – PoS code:

                          20804

                          [#20805] Added ability to use billing routes for eligibility

                          With this update, you can use a billing route to choose the necessary billing connector for checking eligibility. For example, if you deal with insurance carriers in different states, you may need to send your eligibility requests via different clearing houses (needless to say, EMSOW supports a wide range of those).

                          To use a billing route this way, double-click it and select the use for eligibility only checkbox:

                          20805

                          [#20806] Filter by billing state in Payer Assignment

                          The search filter in the Payer Assignment module now has one more option to search by – the referring facility billing state:

                          20806

                          STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                            October 1, 2020
                            News > EMSOW Weekly Newsletter – October 1, 2020

                            EMSOW Weekly Newsletter – October 1, 2020

                            October 1, 2020

                            Dear providers!

                            This week we have put out seven updates improving EMSOW’s billing, dispatching, and task management functionality. That’s what you’ll find in the latest version of EMSOW.

                            [#20668] Export data from the Dispatch module
                            The latest version of EMSOW’s Dispatch module allows you to export the necessary data to an Excel spreadsheet. Click the Export button on the module’s toolbar and you will see a pop-up window where you can choose what data needs to be exported. And finally, click OK to get your report!

                            [#20758] Improvements in the Referring Contracts module
                            We have upgraded the data grid in the Referring Contracts module – now it shows contract terms and discounts, thus sparing you from having to double-click into each contract to see the contract details.

                            In addition to that, the module now provides a search filter to make it easier for you to find the contract you are looking for, e.g. the one used to bill a specific referring facility:

                            [#20756] Changes to the fee schedule reimbursements in the Invoice report
                            In the Invoice report that is available in the Billing module, the column “As per fee schedule” has been renamed “Fee schedule”. And we have also added a new column “FS difference” that shows the difference between “Paid” and “Fee schedule”. As we mentioned two weeks ago, this new feature allows you to store standard procedure fees for future payment analysis – and now you can easily see the difference between the fee schedule and the actual paid amount for a procedure.

                            [#20682] Study discounts rules moved to the Referring Contracts module
                            Since the upgraded Referring Contracts module allows you to manage study discounts, the separate Study Discounts Rules module is no longer necessary and therefore has been removed from EMSOW completely.

                            [#20646] Notes in the Task Manager module
                            Now you can add text notes to tasks in the Task Manager module. Just click the note silhouette icon to open the note editor. Annotated tasks will have a light gray note icon.

                            [#20642] Option to not transfer secondary insurance information when sending a primary claim
                            With the latest update, you can choose whether to transfer secondary insurance information when sending a primary claim or not. This is set in the billing connector settings (to access billing connectors, go to Setup → Billing → Billing Connectors in the main EMSOW menu).

                            [#20300] Direct facility billing: ability to add credit
                            Now this is a huge one! Sometimes a directly billed facility will overpay and expect you to apply credit toward future invoices. To that end, we have extended the functionality of EMSOW’s Invoices module.
                            The new Post credit button in the facility billing details screen allows you to add ”credit” checks that can be used later to “pay” an invoice:

                            Now, when you create a new invoice or edit an existing one, there is the Apply credit field where you can specify how much of the available credit you want to apply to the invoice. The Apply button to the right of the field allows you to use the maximum possible credit:

                            When you post payment from the facility, the invoice credit will be displayed in the Post payment window:

                            Our team invested a lot of time in developing this new feature, and we believe our invoicing capabilities are now much more flexible. There is still room for improvement, so please get in touch to give us your feedback!

                            STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                              September 25, 2020
                              News > EMSOW Weekly Newsletter – September 25, 2020

                              EMSOW Weekly Newsletter – September 25, 2020

                              September 25, 2020

                              Dear providers!

                              This week we have improved EMSOW’s PACS, billing, DICOM, and task management functionality. Six updates, all requested by our customers! Thank you for helping us become better. We’re here to power up your business.

                              [#20749] Import of exam reasons from DICOM

                              We ❤️ interfacing and have helped many teleradiology companies connect with their clients via DICOM. This small update extends your options for DICOM tag mapping: now you can automatically populate the Reason for exam field in EMSOW from DICOM tag 0040,1400 (RequestedProcedureComments).

                              Note that the exam reason text can be mapped to our report templates as well, so that your reading doctors can avoid searching for the exam reason throughout the system.

                              #220749

                              [#20721] View billing tags history in Processing

                              Billing tags are a useful tool, but knowing who and when created a tag makes it even better. Now you can view this information in billing tags history tooltips.

                              Hover your mouse over a tag in the Processing module, and a tooltip with the name of the user and creation timestamp will appear.

                              #20721

                              [#20720] Referring doctor/facility information in EMSOW’s task manager

                              We have added the Referring column to the Task manager module. Here, you can view referring facilities/doctors and prioritize your tasks.

                              The corresponding search filters are located in the Referring section of the Options panel on the right.

                              #20720

                              [#20719] Load image series as separate viewports in the DICOM viewer

                              A new layout option in the DICOM viewer allows you to load image series as separate viewports. For example, if you work with MRI studies that contain axial, sagittal, and coronal planes (with two series for each, PD and STIR), you can load all six series simultaneously and display them on your screen side by side.

                              To start using this feature, click on the Options icon on the right of the DICOM viewer’s toolbar. Check the Load by series checkbox, open the Viewports Behavior dropdown menu and select Separated. Click on the Layout icon menu and select a layout in the dropdown menu (6 frames is recommended). For the changes to take effect, reopen the viewer.

                              #20719

                              [#20639] Status points for document views in History

                              Patient information security matters. Now you can see if other users have opened or downloaded patient documents. Click on the history link in the Processing module. In the window that opens, select the View files history tab.

                              Here, you’ll find the name of the user who opened the file, date, time, and action performed with the document.

                              #20639

                              EMSOW has all the necessary features to protect patient information and keep your imaging workflow 100% secure. However, make sure that only your trusted co-workers and clients are granted access to patient information.

                              [#20257] Direct billing: discounted rates for patients with more than one study

                              The latest version of EMSOW’s direct billing functionality allows you to bill facilities different rates for the first and subsequent studies of the same patient, if all of the studies were done on the same day. For example, you can charge $70 for the first exam of the patient, and $50 for the second and third studies. A good way to win your clients’ loyalty, isn’t’ it?

                              Go to Setup > Billing > Referring Contracts. Create a new contract or start editing an existing one. Click the Add new term button.

                              #20257_1

                              In the Fees section, fill in the Flat rate first study and Flat rate other study fields. Click Save.

                              #20257__2

                              STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                September 18, 2020
                                News > EMSOW Weekly Newsletter – September 18, 2020

                                EMSOW Weekly Newsletter – September 18, 2020

                                September 18, 2020

                                Dear providers!

                                EMSOW would like to wish you and your families a happy and safe Labor Day. In observance of the federal holiday, our support and sales departments will be closed on Monday (September 7, 2020). However, all our systems will be up and operating as usual – and below are a couple of new things we have added this week.

                                Many of our customers limit their use of EMSOW to the cloud PACS (which includes a zero-install DICOM viewer, as well as built-in dispatch and scheduling capabilities). We would like you to explore our state-of-the-art billing module that covers all the revenue cycle management tasks – from checking eligibility and claim generation to automated posting of ERAs and direct Part A billing.

                                In the latest version of EMSOW, we put out several improvements to power up your billing – please see details below. And if you are not a billing user yet, feel free to get in touch to learn more and schedule a live demo!

                                 [#20709] “Fee Schedule Reimbursements” module

                                We have added a new module that allows you to store standard procedure fees for future payment analysis. To create a new record, go to Setup  > Billing > Fee Schedule Reimbursements.

                                #20709_1

                                Click Add new. Populate the CPT code, Component, Insurance, and Amount fields, then click Save.

                                #20709_2

                                Fee schedule reimbursements will be displayed in EMSOW’s Invoice reports in the As per fee schedule column (click Report > Invoice report in the Billing module) so that you can compare your paid amounts to a payer’s fee schedule. Note that the column shows the fee schedule amounts for primary payers only.

                                [#20707] Invoice aging reports

                                The latest version of EMSOW allows you to track the aging of your facility bills more efficiently. In the updated Invoices module, you can find the Invoice aging report button. Click on it to download the Invoice aging report as an Excel file.

                                #20707_1

                                When the report is generated, the download link will appear at the top of the browser window. Click on it to download the report.

                                Here, you can view unpaid bills data by facility and invoice age.

                                #20707_2

                                [#20683] Insurance Claim Number display

                                In the latest version of EMSOW, Insurance Claim Number (ICN) is displayed in the Transactions section of the Billing information window.

                                #20683

                                [#20619] Mark patient eligibility as “On hold”

                                Now your dispatchers can mark patient eligibility as On hold to show that it is under review at the moment.

                                #20619

                                In the Dispatch module, open the Eligibility dropdown menu and select Mark as “On hold”. The ball icon in the Primary eligibility column will turn orange.

                                STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                  September 14, 2020
                                  News > The painless way of sharing ePHI with your patients

                                  The painless way of sharing ePHI with your patients

                                  September 14, 2020

                                  Today, a growing number of patients wish to have access to their health information. There are several reasons for that. They may need to change a doctor, learn a second opinion or just want to get control of their health records and feel independent of their providers. Whatever the reason, the Right to be Informed and the Right to Information are provided by law and the norms of professional ethics. Therefore, medical businesses should give patients access to their info. However, there are some transferability and privacy issues.

                                  PHI

                                   

                                  So, what are the ways of sharing medical info with patients?

                                  Addressing a doctor or a facility directly is traditional, and, probably, the most troublesome way. Imagine that you need to get your records from a doctor you haven’t seen for months or even years. You’ll have to visit the facility and ask the front desk officer to retrieve your history. Then you’ll need to find the needed items. Your doctor could help you, but if you want to see him or her, you will likely need to schedule a visit. Of course, nowadays patient info is frequently kept in digitized form as Word/Excel files or DICOM images. So why not ask the doctor to send the records via email or upload the DICOMs to some file sharing service? The problem is, most doctors would flatly refuse to do that because of HIPAA compliance issues, since all your charts, progress notes, and images are Electronic protected health information (ePHI), and violation penalties can reach up to $1.5 million. Therefore, direct addressing is challenging for both doctors and patients.

                                  Electronic health records (EHRs) are a much more advanced digital solution, intended for entering, processing and sharing medical info. There are hundreds of vendors that offer reliable and HIPAA-compliant systems, which allow retrieving demographics, progress notes, images, insurance/billing information and much more. EHRs are a common and reliable way for sharing patient information, and, if properly used, they improve doctor-patient relations. Wherever patients go, their charts go with them. Still, there is one problem. The system is intended for use by healthcare professionals and typically does not provide direct patient access.

                                  Instead, there are solutions designed specifically for patients and tailored to their needs. The architecture of such software applications varies, e.g. module-based solutions may have patient portals (or patient modules). A patient visits the portal, logs in and finds all the needed information – from progress notes and eligibility responses to bulky DICOMs. If the system is designed as a web application, it requires no installation and can be accessed at any time and from anywhere. This means that the patient can control his or her records and becomes physician-independent, which may be useful if the patient needs to change doctors. To ensure HIPAA compliance, vendors use various types of encrypted connections. Besides, the patient can by no means access unintended information, since he or she has access to only one module.

                                  The system of patient portals or modules is secure for medical businesses and isn’t a challenge for the patients. And if the service is painless to the patients, it is profitable to the provider.

                                  STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                    September 4, 2020
                                    News > EMSOW Weekly Newsletter – September 4, 2020

                                    EMSOW Weekly Newsletter – September 4, 2020

                                    September 4, 2020

                                    Dear providers!

                                    EMSOW would like to wish you and your families a happy and safe Labor Day. In observance of the federal holiday, our support and sales departments will be closed on Monday (September 7, 2020). However, all our systems will be up and operating as usual – and below are a couple of new things we have added this week.

                                    [#20638] View service information changes in order history

                                    We have improved our data management functionality so that you could track service information changes more efficiently. Open an order in the Processing module, then click History.  The “Modify” status points now will display details on what exactly was modified when you hover your mouse over “Details.” For example, you can see if someone changed a study description, as well as the identifiers of the previous and the current study type.

                                    #220638

                                    [#20594] Finalize reports from Rendering Provider Portal

                                    From now on, practitioners with appropriate permissions can finalize reports from the Rendering Provider Portal, without transferring their notes to the Physician Portal first. Open a report in the Rendering Provider Portal by double-clicking a patient record. Make sure that the report is ready to be sent, then check the confirmation box as shown below to enable the Finalize/send button. Click on it to finalize the report. Depending on the report template, a supervising physician’s signature can be added to the report automatically.

                                    #20594

                                    STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                      August 26, 2020
                                      News > EMSOW Weekly Newsletter – August 26, 2020

                                      EMSOW Weekly Newsletter – August 26, 2020

                                      August 26, 2020

                                      Mobile diagnostic businesses, correctional facilities, and radiology providers take advantage of state-of-the-art PACS, a zero-install DICOM Viewer with a comprehensive set of report templates, as well as a robust system for patient scheduling, technologist dispatching, and billing. Image interpretation by a trusted radiologist licensed in your state is also a great opportunity we offer.

                                      The latest updates will help you include discounts in your contracts, encourage your personnel to enter complete patient information and track TAT more precisely. Besides, we have made a minor improvement for correctional facilities.

                                      If you’re not with EMSOW yet, visit our website, check out the services, and schedule a demo. You will see how it works (and even try it!), have your questions answered, and compare prices.

                                      [#20605] Improved user interface to set up contracts for Part A billing

                                      Now you can include discounts in your contracts in one window, without opening several modules. Go to Setup > Billing > Referring Contracts. Start editing a referring contract. Discounts are added in the Discounts section of the Edit referring contract window.

                                      #20605_1

                                      Set the required discount parameters, then click Save.

                                      #20605_2

                                      [#20589] New mandatory rule: Patient Email

                                      Now you can make the Patient Email field mandatory. To set this rule, go to Setup > Rules > Mandatory Rules. Start editing a rule. In the Fields drop-down menu, select Patient Email. Click Save.

                                      #20589

                                      When this rule is enabled, the system will not allow users to save services with the Patient Email field left blank.

                                      [#20554] Excel invoice for correctional facilities

                                      In the latest version of EMSOW, you can send invoices to correctional facilities in the Excel format (previously, only PDF was available). To set up this option, go to Setup > Billing > Billing companies. Start editing a company record. Make sure that the company type is Direct. In the Invoice properties section of the General tab, select Excel (for correctional facilities only). Click OK.

                                      #20554

                                      [#20541] HCFA form modifications

                                      Now you can copy the information from Box 33 to Box 31 and 32 of HCFA forms. To enable this option, go to Setup > Billing > Billing companies. Start editing a company record. Check the box: Use this billing company info for Box 31 &32.

                                      #20541

                                      [#19520] Improved “Reading turnaround time analysis” module

                                      Turnaround time is essential, especially if you deal with STAT cases. Now EMSOW displays reading turnaround time in hours and minutes. To view this information, follow the path: Analysis > Reading turnaround time analysis.

                                      #19520

                                      STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                        August 21, 2020
                                        News > EMSOW Weekly Newsletter – August 21, 2020

                                        EMSOW Weekly Newsletter – August 21, 2020

                                        August 21, 2020

                                        In the latest version of our web platform, you’ll find a new reimbursement report and some improvements to the HL7 functionality. Without further ado, let’s get into it.

                                        [#20297] HL7 Requests improvements

                                        In the latest version of EMSOW’s HL7 Requests module, the Created column has been renamed as Received. Note that this column now displays a timestamp of order receipt (instead of just a date). Now you will know exactly when your client sent you an order from their EMR via HL7.

                                        Also, we have added the Date of service column that displays the date of service for processed requests.

                                        If you would like to learn more about our HL7 integration capabilities, please get in touch!

                                        #20297

                                        [#20172] Service payments report

                                        We have added a new report to the Billing module – Service payments report. It is meant to be more condensed than the widely used “Payment analysis” report and displays aggregated payment information for each service ID (e.g. if one patient had an X-ray and ultrasound performed on the same day, the system will show the total payment for both of the procedures, including X-ray transportation payments, if any). For your convenience, you can also view a breakdown of payments from primary and secondary insurances, patients, as well as Part A facilities.

                                        Service payments report is available for downloading in the Excel format. In the Billing module, click Report and select Service payments report in a drop-down menu. You will receive an email notification when the report is ready.

                                        #20172

                                        STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                          August 13, 2020
                                          News > EMSOW Weekly Newsletter – August 13, 2020

                                          EMSOW Weekly Newsletter – August 13, 2020

                                          August 13, 2020

                                          This week, we have put out a couple of updates to improve your billing workflow. These two were requested by our customers. However, you can also take advantage of them.

                                          And yes, along with the billing system, EMSOW offers cloud PACS, dispatching, and even image reading on one simple platform and at a very attractive price. Check it out: https://emsow.com/welcome

                                          [#50528] Add a supervising provider to insurance claims

                                          Now you can select a supervising provider from your reading doctors and add their name to insurance claims.

                                          To add a supervising provider, select a service in the Billing module, double-click on it, and start editing billing information. Use the dropdown menu in the Supervising provider column.

                                          #50528

                                          Note that the supervising provider information is not printed on HCFA-1500 forms. If you use this option, the supervising provider’s NPI will be added to Loop 2310D of X12 EDI electronic claims that you send from EMSOW.

                                          [#20516] “Referring groups” search filter in the Billing module

                                          We have added the Referring groups search filter to the Billing module. It is located in the Referring doctor section of the Options panel.

                                          #20516

                                          The Referring groups feature allows you to group referring facilities for easier search and sorting. To set it up, go to Setup / Referring / Referring groups.

                                          STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                            August 7, 2020
                                            News > EMSOW Weekly Newsletter – August 7, 2020

                                            EMSOW Weekly Newsletter – August 7, 2020

                                            August 7, 2020

                                            We believe that any diagnostic imaging business of today deserves to have a state-of-the-art PACS, a zero-install DICOM Viewer with a comprehensive set of report templates, as well a robust system for patient scheduling, technologist dispatching, and billing. EMSOW’s customers take advantage of having it all (and actually much more) on one user-friendly web platform and at a very affordable price. Image interpretation by a trusted radiologist licensed in your state is also a great opportunity we offer.

                                            However, we are always ready to go the extra mile to ensure your success. The latest updates will help your technologists get better prepared for exams, encourage your Part A referring facilities to pay you at the right time, and let you check the Medicare Part B enrollment of your physicians automatically!

                                            If you’re not with EMSOW yet, schedule a demo. You will see how it works (and even try it!), have your questions answered, and compare prices.

                                             [#20507] Diagnosis codes in technologist email notifications

                                            Forewarned is forearmed. The latest improvement in the Dispatch module helps your technologists get better prepared for exams. Now, when you dispatch an exam order, your technologist will receive an email notification with ICD-10 codes of the patient along with code descriptions. It’s always better to get a clue about the patient’s health problems in advance!

                                            [#20506] Early payment period option

                                            Timely payment matters. Now you can encourage Part A facilities to pay you in time by setting early payment discounts that are applied within a certain period after you send an invoice. Select the Early payment checkbox, specify conditions, and set the desired early payment period in the Study discount rule window under Setup / Rules / Study discounts rules.

                                            #20506

                                            [#20258] Medicare Part B enrollment verification

                                            To perform outpatient services, you need to make sure your referring physicians are enrolled for Medicare Part B. Now EMSOW can monitor your physicians’ enrollment on a daily basis, thanks to our new integration with Medicare web services.

                                            #20258

                                            The Medicare Part B Enrollment checkbox will be selected in the Referring doctors module automatically for qualifying doctors.

                                            Now, the practical part: the system will prevent you from dispatching a technologist to the physicians who are not enrolled. A warning will be displayed in the Problems column of the Dispatch module (currently hidden by default, but we plan to make it more informative soon!).

                                            STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                              July 31, 2020
                                              News > EMSOW Weekly Newsletter – July 31, 2020

                                              EMSOW Weekly Newsletter – July 31, 2020

                                              July 31, 2020

                                              Have you ever experienced problems with unreasonably long collection times, high study interpretation and software expenses, inefficient workflow management, coding, and billing difficulties?

                                              For more than ten years, EMSOW has been servicing imaging facilities to deliver a professional medical platform that covers all their daily tasks, from simple PACS and DICOM to automatic claim generation.

                                              Below are some powerful updates aimed at improving your workflow management and billing. With EMSOW, your coding and billing processes can be as flexible and straightforward as you want. The latest version of the system allows you to make billing even more adjusted to your needs, thanks to a new ability to bill 3rd party organizations, such as hospice providers.

                                              If you are not yet with us, we would be happy to show you our system so that you could compare our offerings to the platform you are currently using and the price you are paying.

                                              [#20462] Med A status condition in Study Discounts Rules

                                              The Med A status field allows you to set the type of Medicare Prospective Payment System (PPS) in the Payer Assignment module, which is typically used to bill for Medicare Part A patients. Now you can use this new condition to provide your Part A customers with a special discount for these patients. Go to Rules > Study Discounts Rules. Create a new rule or start editing an existing one.

                                              20462

                                              In the Condition section, select Any (set by default), Med A for skilled nursing facilities, or Other PPS for other kinds of referring facilities.

                                              [#20372] Ability to send the “Reason for exam” field via DICOM

                                              We are constantly striving to improve EMSOW’s abilities to interact with other healthcare platforms. We have used DICOM as a framework standard since day one, and many of our customers have taken advantage of our interfacing capabilities to send medical images to a radiology provider of their choosing.

                                              Patch DICOM Metadata is a feature that allows you to export patient information to DICOM files. This helps you transfer the necessary data to your radiology provider in order to make sure their interpretations are based on the full picture (pun intended). This week, we have added the Reason for exam that you fill in the Dispatch module to the list of fields available for DICOM export.

                                              Create a new reading facility record or start editing an existing one. Open the Send options tab and click the Patch DICOM metadata checkbox to select the information that will be exported from EMSOW to the DICOM images that are transferred to this reading provider. We use DICOM tag (0040,1400) “Requested Procedure Comments” to transfer this field by default, because this tag allows for longer textual content. If you need to populate a different tag with the “reason for exam”, please let us know.

                                              20372

                                              [#20350] Account representatives for referring facilities

                                              In previous versions of EMSOW, invoice emails contained information about the user who sent the invoice. Now you can assign account representatives to referring facilities. Their contact information will be included in the emails.

                                              To set up this option, open the Billing tab of a referring facility record. Select a user in the Account representative dropdown menu and click OK.

                                              20350

                                              Make sure that the user has contact information specified. For more information on user management, please refer to our manual.

                                              [#20340] 3rd party organization billing for hospice patients

                                              Thanks to last week’s update #20313, we are now able to receive hospice benefits information when checking patient eligibility. Now, we have added the 3rd party organization billing option that will allow you to bill the hospice provider, even if a hospice patient resides in a different facility.

                                              Here is how you can do that:

                                              1. Check eligibility for a patient. If hospice benefits information is received, you will see an orange eligibility icon.
                                              2. Find the patient in the Payer Assignment module. Change the payer to 3rd party.

                                              20340_1

                                              1. The “3rd party organization” column will display the NPI of the hospice provider, according to the eligibility response. Click the (+) button to select this provider as the billed entity.

                                              20340_2

                                              These steps will allow you to create a new direct invoice that you can send to the hospice provider, similar to how it is done with Part A clients.

                                              For your convenience, you can also display only the 3rd party organization patients in the Payer Assignment module. Select the corresponding checkbox in the Options panel on the right.

                                              20340_3

                                              Do you think this feature would be useful to your business? Do get in touch with us and share your thoughts!

                                              [#20235] “End of month” report improvements

                                              We have updated EMSOW’s End of Month Report (EoM). Now you will be able to include the Patient No and Exam order date columns in it.

                                              20325

                                              The Patient No column contains an MRN number (e.g. as received from an HL7 order), and the Exam order date shows the corresponding field value from the Dispatch module. To clean up the report, we have also excluded technical modalities (SR, PR, OT, DOC) from the Modality column so that you see just “DX” or “CR” for X-ray studies, “MR” for MRI, “US” for ultrasound etc. Report filtering is now easier!

                                              This report is the most comprehensive way to export your data to an Excel spreadsheet, but we have many more. If you have questions on EMSOW’s analytics features, book a demo with our specialist to find out how our tools can help you track your medical business performance.

                                              STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                July 22, 2020
                                                News > EMSOW Weekly Newsletter – July 22, 2020

                                                EMSOW Weekly Newsletter – July 22, 2020

                                                July 22, 2020

                                                Along with state-of-the-art PACS, dispatching, and scheduling, EMSOW has a built-in billing system that allows you to check eligibility, generate claims, and automatically post payments. Many of our customers use it to cut software costs, eliminate double data entry, and streamline their workflow.

                                                The latest version of EMSOW can help you extend the range of healthcare facilities you serve in terms of eligibility checking. Please see the detailed description below. If you’re not yet our customer, check out our website to learn more about how we can reduce your expenses and find affordable reads in your state. Or just book a demo and discuss the benefits with our manager.

                                                [#20313] Display hospice eligibility information

                                                We have extended our eligibility checking functionality. Now you can check hospice eligibility information since the latest version of EMSOW supports Service type code 45. The system retrieves hospice eligibility data from clearinghouses. To set up this option, follow the path: Setup > Billing > Billing Connectors. Open a billing connector record and select the Retrieve hospice eligibility checkbox. Make sure that the Supports eligibility checkbox is also selected.

                                                20313_1

                                                When you check eligibility of hospice patients, EMSOW will display hospice benefit date and provider NPI.

                                                20313_2

                                                If you click Show eligibility, the system will display detailed information.

                                                20313_3

                                                STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                  July 15, 2020
                                                  News > EMSOW Weekly Newsletter – July 15, 2020

                                                  EMSOW Weekly Newsletter – July 15, 2020

                                                  July 15, 2020

                                                  Dear imaging providers!

                                                  EMSOW delivers full-cycle exam processing services, from dispatching and PACS to image reading at a very affordable price and billing. However, in the rapidly developing imaging industry, our customers demand more features to optimize their processes, especially now, when their businesses are recovering from the COVID-19 crisis.

                                                  This week we have added some improvements to facilitate your communication with your referring doctors and facilities. This can be done either within our platform or through other healthcare software, because one of EMSOW’s key features is its interoperability with other systems through the HL7 protocol. Below please see our latest updates in more detail. If you would like to learn more about our services or find credentialed reading physicians in your state, schedule a demo with our representative.

                                                  [#20315] Include image links in HL7 report messages

                                                  We have improved EMSOW’s HL7 functionality. Now you can add image links to HL7 report messages. Your referring facilities, referring doctors, or even patients will be able to view the images (X-ray, ultrasound or even MRI) in EMSOW’s DICOM Viewer, by clicking a secure link from their EMR, even if they don’t have an EMSOW account.

                                                  To enable this option, start editing a referring doctor or a referring facility record or create a new one, open the Report tab and select the Include shared viewer link checkbox.

                                                  20315

                                                  [#20225] Document sender

                                                  EMSOW has great reporting functionality – from a customizable set of report templates to built-in electronic fax. But sometimes it’s not enough, and your referring physician may require additional information. For such cases, we have created a document sender to communicate any document via email, fax or SFTP, and track the delivery status.

                                                  Select the needed service in the Processing or Dispatch module and click the Documents button. Select the documents you need to send, and click Send selected documents. In the window that opens, select email, fax, or sftp, then click OK.

                                                  20225

                                                  To track the delivery status, click on Medical records in the menu bar and select Files Delivery Tracking in the dropdown menu. EMSOW’s Files delivery tracking works similarly to the Report tracking module.

                                                  20225-1

                                                  STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                    July 9, 2020
                                                    News > EMSOW Weekly Newsletter – July 9, 2020

                                                    EMSOW Weekly Newsletter – July 9, 2020

                                                    July 9, 2020

                                                    This week we’ve been working hard to facilitate the imaging workflow for reading radiologists, billing specialists, and nursing home providers. An updated insurance crossover option, enhanced functionality for professional component claims, and more intuitive experience, that’s what you’ll find in the latest version of EMSOW.

                                                    If you’re not our customer yet, but would like to know how we can optimize your medical imaging processes, reduce costs, find new customers, or reading physicians, just smash the link to our calendar!

                                                    [#20295] “Use response to detect crossover” as the default choice in insurance settings

                                                    We have changed the default settings for insurance crossover detection. Now the “Use response to detect crossover” option is set by default. When EMSOW receives an ERA file from an insurance company that automatically forwards secondary claims to additional payers, it can detect if the crossover transfer has been done by analyzing the EDI 835 message. To change the crossover setting, go to Setup > Insurances, double-click an insurance, Select Yes, No or Use response to detect crossover in the Crossover section of the Billing tab, then click Save.

                                                    Yes: EMSOW assumes the primary insurance forwards a secondary claim on its own, and no secondary claims are sent from EMSOW

                                                    No: secondary claims are sent from EMSOW

                                                    Use response to detect crossover: the system behavior depends on the ERA received from the primary insurance

                                                    20222

                                                    [#20232] Referring facility info in Box 32 for professional component (26) claims

                                                    If you work with billing component 26 and PoS 32 (nursing homes), we have an improvement for your workflow. Now you can select what information will be entered into Box 32 of HCFA forms: the reading doctor’s or referring facility’s (in previous versions, the only available option was the reading doctor’s information).

                                                    To set this option, follow the path: Setup > Billing > Billing companies. Start editing an existing billing company record or create a new one. In the Claim/Statement properties section of the General tab, select Reading doctor or Referring facility.

                                                    20206

                                                    Note that this option affects both printable HCFA 1500 forms and electronic claims.

                                                    [#20171] Mouse wheel zoom in the DICOM Viewer

                                                    Many radiologists find it convenient and intuitive to use the mouse wheel for zooming. In previous versions, you had to press and hold the Ctrl key to zoom in and out with the mouse wheel. Now, you can also click the Enable mouse wheel zoom button in the DICOM Viewer in order to use this feature. Click the button again to scroll through images.

                                                    20206

                                                    STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                      July 6, 2020
                                                      News > Staying HIPAA compliant with Direct Messaging

                                                      Staying HIPAA compliant with Direct Messaging

                                                      July 6, 2020

                                                      Previously, we discussed tools for staying HIPAA compliant when sharing electronic Protected Health Information (ePHI). Now let’s focus on Direct Messaging, also known as Secure Direct Messaging or merely Direct, because, unlike SFTP or VPNs, it is intended for the use by clinicians only.

                                                      Direct is a part of a federal project for medical information standardization, which started in 2010. Therefore, it is undoubtedly HIPAA compliant, which is crucial for practice. However, it is still in its development and has its pros and cons.

                                                      At first thought, Direct Messaging is quite similar to common email systems, but there are some key differences. First, it can be used only by its specific users. To connect with another Direct user, you must hold an address that looks like, for example, [username]@direct.[facility].com. Therefore, you will be unable to send a message from, say, yahoo.com (in this case you’ll get a notification). On the one hand, such “closeness” may seem inconvenient, because it considerably limits your ability to contact different users. On the other hand, this eliminates a lot of entry and delivery errors and ensures that the message will be sent to the intended user. Thus, Direct becomes a corporate network of healthcare specialists with trustful relationships.

                                                      This feature attracts criticism, because finding the needed contacts may turn out to be challenging. However, some vendors integrate a search option, which allows clinicians to find a user by name, address, facility or specialty. In this regard, Direct is now only in development; this function is far from perfection. But the number of users is growing and in the future Direct is likely to become a powerful tool for managing professional networks.

                                                      Besides a digital security certificate, Direct uses an encrypted connection, which significantly reduces unauthorized access. Moreover, Direct is provided by HISPs, specialized Health Information Service Providers. So, Direct appears to be more secure than common web messengers.

                                                      Another essential feature of Direct Messaging is its integration with EHRs. Patient records can be shared within your regular workflow. To get their license, all EHR vendors need to integrate their services with a Direct Messaging system, and this feature will likely promote Direct. However, it doesn’t mean that any EHR supports any Direct Messaging system. There are a lot of different EHR and Direct Messaging providers, and their applications do not always work together. As for the leading providers, they usually cooperate with each other, but anyway, it’s better to check if your EHR is integrated with the Direct Messaging system you are going to purchase (unlike many web-based email services, Direct Messaging systems are not free). Normally, you will need to pay $100–200 per year. Besides, some vendors offer extra features that are additionally charged, e.g. a C-CDA viewer or another special tool, which you might need, but is not everybody’s cup of tea.

                                                      Being a required element of EHRs, Direct itself is independent of the configuration or elements of your IT infrastructure. This means that it can be used without any additional software, directly from the web browser. However, some software providers manage to integrate Direct Messaging in their applications. Usually, they offer top-to-bottom solutions, covering all the processes of a diagnostic business. If you are using such an app, you can contact your provider and ask them about Direct Messaging capabilities.

                                                      STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                        July 2, 2020
                                                        News > EMSOW Weekly Newsletter – July 2, 2020

                                                        EMSOW Weekly Newsletter – July 2, 2020

                                                        July 2, 2020

                                                        Dear friends!

                                                        We hope this Independence Day brings you happiness and hope!

                                                        Cake

                                                        Please note that in observance of the holiday our Sales and Support offices will be closed Friday, July 3rd, 2020.

                                                        EMSOW software and services continue to be available 24/7. If you need assistance during this time, please send an email to support@emsow.com, and support will respond when we return on Monday 07/06.

                                                        This week has been very busy for our customers, who are gradually recovering from the crisis caused by the pandemic, as well as for our support and development teams. This time we have focused on improving the dispatching functionality.

                                                        If you would like to know how to optimize your imaging processes, integrate through HL7, and considerably cut your costs on exam processing and image reading, just let us know!

                                                        [#20259] Notes from Contacts in the “send report” window

                                                        If you deal with multiple referring facilities or doctors, this improvement is just for you. We have added notes from the Contacts section of the Referring module to the Send report window. Now you will be able to view a contact note before sending your report to avoid any confusion.

                                                        20259

                                                        [#20247] Check mandatory fields when dispatching exam orders

                                                        Double-checking is an essential part of patient data entry, and in some cases, EMSOW can do it for you. Now the system will double-check mandatory fields rules before you dispatch an exam order to a technologist. This can be crucial if orders come to your EMSOW account through HL7, since such orders may lack important patient information. If you try to dispatch a service with blank mandatory fields, the system will return an error.

                                                        [#20222] Display service notes in the Dispatch module

                                                        If there is any additional important patient information your dispatcher needs to know, they will have it right at their fingertips. We have added the Notes column to the Dispatch module. Hover your mouse over the “note” icon, and the notes that are entered in the “Edit service” window will be displayed as a tooltip.

                                                        20222

                                                        [#20206] “Disable selected” button in Mandatory Fields Rules

                                                        A diagnostic platform is not always a “plug-and-play” thing; it needs to be flexible and easily adjustable, since your conditions may rapidly change. Besides, sometimes you want to test these conditions. For these purposes, we have added the Disable selected button to the Mandatory Fields Rules. Select the rules you need to disable, click on this button, then click Yes in the Confirmation window.

                                                        20206

                                                        STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                          June 25, 2020
                                                          News > EMSOW Weekly Newsletter – June 25, 2020

                                                          EMSOW Weekly Newsletter – June 25, 2020

                                                          June 25, 2020

                                                          Time to get back to business!

                                                          Finally, there’s good news! About 40% of our customers who were forced to put their business on hold due to the pandemic are back, and the others are on their way. Just during the past week, they uploaded to EMSOW 30% more studies compared to the week before. By the way, about a quarter of those were read by radiologists from the MDW marketplace, our trusted partners. Thank you for staying with us!

                                                          We keep our fingers crossed for you, but that’s obviously not enough to overcome the crisis. We are working as hard as never before to ensure your success. If you would like to learn about our services, discounts, and anti-pandemic packages, please book a demo.

                                                          But before scheduling the demo, you might be interested in what we have done this week to become more efficient and improve your diagnostic workflow. Wise choice!

                                                          [#20209] Automatic processing of HL7 orders

                                                          We have taken EMSOW’s interoperability and automation to the next level! As you may already know, EMSOW is integrated with numerous EMR solutions and we keep adding new integrations. Now our system automatically processes orders that are received via HL7 and creates service records that are ready to be dispatched to a technologist. Patient demographics, CPT and ICD-10 codes, as well as physician comments are imported automatically — and all you need to do to send your technologist to a facility is click “Dispatch”! Or maybe you wish to automate that too? Let us know!

                                                          If you would like to learn more about our HL7 capabilities to receive orders, please check our updated user manual.

                                                          [#20224] Updated formatting of amended reports

                                                          We have slightly changed the formatting of amended reports so that your referring physicians could easily identify them. Now, if a report was amended, you will see the date and time of new report creation under its heading.

                                                          20224

                                                          [#20223] Overlay text on X-ray images

                                                          We have added the date of service, patient name, and image number overlays to X-ray images in the DICOM viewer.

                                                          20223-1

                                                          You can turn the overlays off by unchecking the Display OSD box in the Options menu.

                                                          20223-2

                                                           [#15556] Auto-fill billing information for studies with reports only

                                                          We have added a new feature to ensure that imaging studies will not go to billing without an attached report from a reading doctor. Click Setup > Rules > Billing Rules, create new or start editing an existing rule, and select Received report in the Triggers dropdown menu.

                                                          15556-1

                                                          If this trigger is enabled, the system will display an error message in the Billing result column of the Auto fill studies window.

                                                          15556-2

                                                          STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS


                                                            June 19, 2020
                                                            News > EMSOW Weekly Newsletter – June 19, 2020

                                                            EMSOW Weekly Newsletter – June 19, 2020

                                                            June 19, 2020

                                                            COVID-19 outbreak led to a nation-wide business slowdown, especially in the diagnostic imaging industry. We have received hundreds of emails from our existing and prospective customers, who would like to make their companies mobile and paperless.

                                                            EMSOW has been around for 10 years, delivering full-cycle exam processing services to portable imaging companies, nursing home providers and teleradiologists, helping them decrease their turnaround time by up to 60% and finding trusted radiologists to read their exams as cheap as they never paid before (down to 70% of their normal rates).

                                                            As always, we’re committed to your success, so if you would like to save your money on image reading and exam processing, please get in touch with us and let us know how we can help you to keep your imaging business moving forward. We’re ready for customers who are looking to go mobile or want to optimize their workflow and cut expenditures, and if you feel that you need to handle the demands of this new reality sooner – just let us know.

                                                            Now, to our latest updates for your diagnostic business.

                                                            [#20217] A new condition for mandatory fields: “Reason for Exam or Diagnosis”

                                                            We have added a new condition to make data entry more flexible. Now you can make it mandatory to fill in at least one of the fields that store patient history, Reason or Diagnoses. Customers who do not always use ICD-10 coding may find this feature helpful because it will allow them to save the history information in a free-text form when diagnosis codes are not available.

                                                            20217-1

                                                            To use this condition in your setup, follow the path: Setup > Rules > Mandatory Fields Rules. Open the Edit mandatory fields rule window and add Reason for Exam or Diagnosis to the Fields section.

                                                            20217-2

                                                            [#20150] Display study documents as an image series in the DICOM viewer

                                                            Sometimes reading doctors need to refer to study documents while preparing their reports. With EMSOW, the doctors can easily retrieve any patient documents as PDF files from the Physician Portal, but this time we decided to make their work even more convenient and save their time.

                                                            Now you can convert study documents of particular types (e.g. tech sheets) to DICOM files so that your doctors could see them in the DICOM Viewer along with patient images. To enable this functionality, start editing a reading facility record in the Setup menu, open the Send options tab, and enter the needed document types in the File types field under Portal. The documents will be displayed as a separate image series.

                                                            20150

                                                            [#20194] Insurance type filter for electronic claim submission

                                                            We have upgraded the electronic claim submission functionality. Now you can select a particular insurance type for submission: primary, secondary, or other. Open the Submit electronic claims window and select the needed type in the Insurance type field.

                                                            20194

                                                            [#18924] Receive critical findings from MDW and get a reminder

                                                            We have improved EMSOW’s interoperability with Medical Diagnostic Web (MDW) – a radiology marketplace, where you can find a board-certified radiologist licensed in your state who can read your images at an affordable price.

                                                            Now you can choose a department or specific users who will get reminders if critical findings have been discovered in the studies you send to MDW for interpretation.

                                                            18924
                                                            This new option can be essential for your referring physicians, as it can help them get information about any critical findings as soon as possible, prioritize their work, and even save lives.
                                                            To set up this option, please contact our support.

                                                            STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS