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EMSOW Release Newsletter – December 28, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18107] Add notes to referring facilities

We have added a new field to the referring facility edit window (Setup → Referring → Referring Facilities), in which users can leave text notes. You will find this feature useful if you deal with many referring facilities and need to add comments to their records.

[#17878] Improved preliminary reporting

We have improved the stability of the preliminary report feature and fixed some bugs in it. Now the preliminary report tab closes immediately after a technologist clicks the “Complete preliminary report” button (formerly “Save preliminary report”). This ensures that the report is properly saved and no duplicate files are created.

[#17930] Removed date of service restriction from Physician Portal

Previously, the default “Date of service” range in the Physician Portal was set to three months. Some of our clients found it inconvenient, especially when they had to deal with older cases that were sent for comparison. We removed this restriction for the “Pending” queues.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

Posted on December 28, 2018

EMSOW Release Newsletter – December 21, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18031] Improved Messaging in the Report Tracking Module

Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

[#18079] Notifications in mobile app

From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

Posted on December 21, 2018

EMSOW Release Newsletter – December 14, 2018

Dear customers!

This week EMSOW has received a stability update to improve overall service performance.

Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees’ hours using the Employees Time Tracking module.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Posted on December 14, 2018

EMSOW Release Newsletter – December 5, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18053] Post payments as received via a collection agency
We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

[#18034] Confirm a dispatched exam from the mobile app
Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

[#18062] Fixed a bug with denied in-patient claims
We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the 2300 loop after the DTP*435 segment in electronic claims.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Posted on December 5, 2018

EMSOW Release Newsletter – November 28, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17896] Increased number of diagnosis codes

Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.

[#18018] Updated billing autofill feature

We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.

From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.

[#18027] Ability to mark insurance as eligible manually

From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new option to the “Eligibility” menu, “Mark as eligible.”

Note that this option works not only for patients with available insurance IDs, but also for patients entered as “self-pay”.

Bugs & Stability

We have improved the stability and performance of EMSOW and fixed a few bugs.

Posted on November 28, 2018