September 18, 2020

EMSOW Weekly Newsletter – September 18, 2020

Dear providers!

EMSOW would like to wish you and your families a happy and safe Labor Day. In observance of the federal holiday, our support and sales departments will be closed on Monday (September 7, 2020). However, all our systems will be up and operating as usual – and below are a couple of new things we have added this week.

Many of our customers limit their use of EMSOW to the cloud PACS (which includes a zero-install DICOM viewer, as well as built-in dispatch and scheduling capabilities). We would like you to explore our state-of-the-art billing module that covers all the revenue cycle management tasks – from checking eligibility and claim generation to automated posting of ERAs and direct Part A billing.

In the latest version of EMSOW, we put out several improvements to power up your billing – please see details below. And if you are not a billing user yet, feel free to get in touch to learn more and schedule a live demo!

 [#20709] “Fee Schedule Reimbursements” module

We have added a new module that allows you to store standard procedure fees for future payment analysis. To create a new record, go to Setup  > Billing > Fee Schedule Reimbursements.


Click Add new. Populate the CPT code, Component, Insurance, and Amount fields, then click Save.


Fee schedule reimbursements will be displayed in EMSOW’s Invoice reports in the As per fee schedule column (click Report > Invoice report in the Billing module) so that you can compare your paid amounts to a payer’s fee schedule. Note that the column shows the fee schedule amounts for primary payers only.

[#20707] Invoice aging reports

The latest version of EMSOW allows you to track the aging of your facility bills more efficiently. In the updated Invoices module, you can find the Invoice aging report button. Click on it to download the Invoice aging report as an Excel file.


When the report is generated, the download link will appear at the top of the browser window. Click on it to download the report.

Here, you can view unpaid bills data by facility and invoice age.


[#20683] Insurance Claim Number display

In the latest version of EMSOW, Insurance Claim Number (ICN) is displayed in the Transactions section of the Billing information window.


[#20619] Mark patient eligibility as “On hold”

Now your dispatchers can mark patient eligibility as On hold to show that it is under review at the moment.


In the Dispatch module, open the Eligibility dropdown menu and select Mark as “On hold”. The ball icon in the Primary eligibility column will turn orange.

September 14, 2020

The painless way of sharing ePHI with your patients

Today, a growing number of patients wish to have access to their health information. There are several reasons for that. They may need to change a doctor, learn a second opinion or just want to get control of their health records and feel independent of their providers. Whatever the reason, the Right to be Informed and the Right to Information are provided by law and the norms of professional ethics. Therefore, medical businesses should give patients access to their info. However, there are some transferability and privacy issues.



So, what are the ways of sharing medical info with patients?

Addressing a doctor or a facility directly is traditional, and, probably, the most troublesome way. Imagine that you need to get your records from a doctor you haven’t seen for months or even years. You’ll have to visit the facility and ask the front desk officer to retrieve your history. Then you’ll need to find the needed items. Your doctor could help you, but if you want to see him or her, you will likely need to schedule a visit. Of course, nowadays patient info is frequently kept in digitized form as Word/Excel files or DICOM images. So why not ask the doctor to send the records via email or upload the DICOMs to some file sharing service? The problem is, most doctors would flatly refuse to do that because of HIPAA compliance issues, since all your charts, progress notes, and images are Electronic protected health information (ePHI), and violation penalties can reach up to $1.5 million. Therefore, direct addressing is challenging for both doctors and patients.

Electronic health records (EHRs) are a much more advanced digital solution, intended for entering, processing and sharing medical info. There are hundreds of vendors that offer reliable and HIPAA-compliant systems, which allow retrieving demographics, progress notes, images, insurance/billing information and much more. EHRs are a common and reliable way for sharing patient information, and, if properly used, they improve doctor-patient relations. Wherever patients go, their charts go with them. Still, there is one problem. The system is intended for use by healthcare professionals and typically does not provide direct patient access.

Instead, there are solutions designed specifically for patients and tailored to their needs. The architecture of such software applications varies, e.g. module-based solutions may have patient portals (or patient modules). A patient visits the portal, logs in and finds all the needed information – from progress notes and eligibility responses to bulky DICOMs. If the system is designed as a web application, it requires no installation and can be accessed at any time and from anywhere. This means that the patient can control his or her records and becomes physician-independent, which may be useful if the patient needs to change doctors. To ensure HIPAA compliance, vendors use various types of encrypted connections. Besides, the patient can by no means access unintended information, since he or she has access to only one module.

The system of patient portals or modules is secure for medical businesses and isn’t a challenge for the patients. And if the service is painless to the patients, it is profitable to the provider.

September 4, 2020

EMSOW Weekly Newsletter – September 4, 2020

Dear providers!

EMSOW would like to wish you and your families a happy and safe Labor Day. In observance of the federal holiday, our support and sales departments will be closed on Monday (September 7, 2020). However, all our systems will be up and operating as usual – and below are a couple of new things we have added this week.

[#20638] View service information changes in order history

We have improved our data management functionality so that you could track service information changes more efficiently. Open an order in the Processing module, then click History.  The “Modify” status points now will display details on what exactly was modified when you hover your mouse over “Details.” For example, you can see if someone changed a study description, as well as the identifiers of the previous and the current study type.


[#20594] Finalize reports from Rendering Provider Portal

From now on, practitioners with appropriate permissions can finalize reports from the Rendering Provider Portal, without transferring their notes to the Physician Portal first. Open a report in the Rendering Provider Portal by double-clicking a patient record. Make sure that the report is ready to be sent, then check the confirmation box as shown below to enable the Finalize/send button. Click on it to finalize the report. Depending on the report template, a supervising physician’s signature can be added to the report automatically.


August 26, 2020

EMSOW Weekly Newsletter – August 26, 2020

Mobile diagnostic businesses, correctional facilities, and radiology providers take advantage of state-of-the-art PACS, a zero-install DICOM Viewer with a comprehensive set of report templates, as well as a robust system for patient scheduling, technologist dispatching, and billing. Image interpretation by a trusted radiologist licensed in your state is also a great opportunity we offer.

The latest updates will help you include discounts in your contracts, encourage your personnel to enter complete patient information and track TAT more precisely. Besides, we have made a minor improvement for correctional facilities.

If you’re not with EMSOW yet, visit our website, check out the services, and schedule a demo. You will see how it works (and even try it!), have your questions answered, and compare prices.

[#20605] Improved user interface to set up contracts for Part A billing

Now you can include discounts in your contracts in one window, without opening several modules. Go to Setup > Billing > Referring Contracts. Start editing a referring contract. Discounts are added in the Discounts section of the Edit referring contract window.


Set the required discount parameters, then click Save.


[#20589] New mandatory rule: Patient Email

Now you can make the Patient Email field mandatory. To set this rule, go to Setup > Rules > Mandatory Rules. Start editing a rule. In the Fields drop-down menu, select Patient Email. Click Save.


When this rule is enabled, the system will not allow users to save services with the Patient Email field left blank.

[#20554] Excel invoice for correctional facilities

In the latest version of EMSOW, you can send invoices to correctional facilities in the Excel format (previously, only PDF was available). To set up this option, go to Setup > Billing > Billing companies. Start editing a company record. Make sure that the company type is Direct. In the Invoice properties section of the General tab, select Excel (for correctional facilities only). Click OK.


[#20541] HCFA form modifications

Now you can copy the information from Box 33 to Box 31 and 32 of HCFA forms. To enable this option, go to Setup > Billing > Billing companies. Start editing a company record. Check the box: Use this billing company info for Box 31 &32.


[#19520] Improved “Reading turnaround time analysis” module

Turnaround time is essential, especially if you deal with STAT cases. Now EMSOW displays reading turnaround time in hours and minutes. To view this information, follow the path: Analysis > Reading turnaround time analysis.


August 21, 2020

EMSOW Weekly Newsletter – August 21, 2020

In the latest version of our web platform, you’ll find a new reimbursement report and some improvements to the HL7 functionality. Without further ado, let’s get into it.

[#20297] HL7 Requests improvements

In the latest version of EMSOW’s HL7 Requests module, the Created column has been renamed as Received. Note that this column now displays a timestamp of order receipt (instead of just a date). Now you will know exactly when your client sent you an order from their EMR via HL7.

Also, we have added the Date of service column that displays the date of service for processed requests.

If you would like to learn more about our HL7 integration capabilities, please get in touch!


[#20172] Service payments report

We have added a new report to the Billing module – Service payments report. It is meant to be more condensed than the widely used “Payment analysis” report and displays aggregated payment information for each service ID (e.g. if one patient had an X-ray and ultrasound performed on the same day, the system will show the total payment for both of the procedures, including X-ray transportation payments, if any). For your convenience, you can also view a breakdown of payments from primary and secondary insurances, patients, as well as Part A facilities.

Service payments report is available for downloading in the Excel format. In the Billing module, click Report and select Service payments report in a drop-down menu. You will receive an email notification when the report is ready.