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EMSOW Release Newsletter – December 5, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18053] Post payments as received via a collection agency
We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

[#18034] Confirm a dispatched exam from the mobile app
Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

[#18062] Fixed a bug with denied in-patient claims
We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the 2300 loop after the DTP*435 segment in electronic claims.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Posted on December 5, 2018

EMSOW Release Newsletter – November 28, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17896] Increased number of diagnosis codes

Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.

[#18018] Updated billing autofill feature

We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.

From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.

[#18027] Ability to mark insurance as eligible manually

From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new option to the “Eligibility” menu, “Mark as eligible.”

Note that this option works not only for patients with available insurance IDs, but also for patients entered as “self-pay”.

Bugs & Stability

We have improved the stability and performance of EMSOW and fixed a few bugs.

Posted on November 28, 2018

EMSOW Release Newsletter – November 21, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17642] Notifications about failed report delivery

Sometimes the system fails to send a report to a referring doctor by fax. This may occur for various reasons, but whatever they are, from now on you will be immediately informed about the failed delivery. If the report has not been delivered, EMSOW automatically sends you an email notification, recommends to resend the report manually, and provides the necessary instructions.

[#17923] Report design based on study type and insurance

We have updated the Report Design Rules module. Now EMSOW can add different letterheads to image interpretation reports for different study types and insurances. Other conditions that you can use in the rules include reading doctors, referring doctors, and branches.

[#18023] Corrected CLM01 field length 

We have reduced the length of the CLM01 field in X12 files to 20 characters. The standard length can be up to 38 characters, but claims with this field longer than 20 characters are frequently rejected. Now, this typical issue is eliminated with our latest update.

[#16480] Received date correction in the PACS storage

Before this update, sending a study for reading might cause a change of the received date in the PACS storage, due to the conversion of attached paperwork into the DICOM format. From now on, the system disregards the creation date of the automatically generated DICOM files and keeps the original date of image upload for easier search.

[#17998] Deleted studies in Statistics

The updated Statistics module keeps track of deleted studies in the Details window. The deleted studies have a warning sign, indicating the name of the user who deleted the study and the removal date. This will help you track the deleted studies for accounting purposes.

Bugs & Stability

We have improved the stability and performance of EMSOW and fixed a few bugs.

Posted on November 21, 2018

EMSOW Release Newsletter – November 14, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17990] Documents button and context menu item are back in the Technologist Portal

We have returned the “Documents” button and context menu item to the PACS section of the Technologist Portal. Just a reminder: in the previous release, we made it possible to create non-DICOM studies (such as EEG, EKG, NCV and SSR) from the Technologist Portal, without giving technologists access to Processing. Please keep the feedback coming!

[#17944] Time tracking for night shifters

The EMSOW clock-in system does not automatically reset an employee’s session at midnight anymore. We believe night shift workers are going to love this—now they won’t have to check out before midnight and check back in to keep their work hours counted.

[#17968] Print CMS-1500 forms without red lines from the Billing Information window

From now on, our users can print CMS-1500 claim forms without red lines from the Processing module. Double-click a service to open the “Billing Information” window and click the “Print form only” button in the row of the required claim.

[#17976] Prefix for Claim Submitter’s Identifier

We have added a new option to the settings of billing companies, which allows to add a prefix to the CLM-01 segment of electronic claims (which corresponds to Box 26 of the 1500 form).

If you are using more than one billing system, you can use this feature if you want your clearing house to identify your EMSOW site as the claim origin, in order to sort or split remits. If the clearing house supports it, you will receive only those ERA files that are intended to be posted in EMSOW.

By default, EMSOW uses Service IDs as Claim Submitter’s Identifiers.

[#17922] Statement of account reason

Now you can add a “Statement of account reason” line to account statements, in order to explain the reason for receiving the account statement to the client, e.g. “We have not been paid on this claim because your insurance company sent payment to you.”

To take advantage of this feature, please send us the list of possible reasons that you want to use, and we will add it to your configuration. Then, the system will prompt you to select a reason when you click “Print” → “Account statements” in the Billing module.

[#17928] Use user links to assign technologists to studies

From now on the system will automatically assign technologist records to studies by using the “Technologist” link of the user who has uploaded images. This will allow to print the technologist’s name on reports and preliminary reports without having to edit services in Processing.

[#17463] Phoned/faxed icon and filter in Dispatch

Dispatchers are now able to indicate if someone has phoned or faxed regarding an ordered case. The corresponding icons are displayed in the grid of the Dispatch module. Also, users can apply a filter to see those cases that have not been marked as “faxed” or “phoned”.

[#15944] Replication for studies with multiple identical CPT codes and modifiers

We have made it possible to replicate studies that include more than one identical CPT code. This should fix certain billing errors in replicated EMSOW domains.

Bugs & Stability

We have improved the stability and performance of EMSOW and fixed a few bugs.

Posted on November 14, 2018

EMSOW Release Newsletter – November 7, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17905] Transportation and setup codes in Billing

We have added an ability to bill for the transportation and setup of diagnostic equipment by adding HCPCS codes R0070/R0075 and Q0092 to claims.

[#17244] Create document-based studies from Technologist Portal

Now our users can enter patient information, create studies and attach files in the Technologist portal. This will allow technologists to create EEG, EKG, NCV, SSR and other types of studies that do not contain DICOM images right from their individual accounts, without asking administrators to upload paperwork from the Processing module.

If you would like to schedule training on the new functionality for your technologists, you are welcome to contact our support.

Bugs & Stability

We have improved the stability and performance of EMSOW and fixed a few bugs.

Posted on November 7, 2018