Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#18174] Make any file types available in Physician Portal
Good news for providers who pay attention to each and every small detail. We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.
[#18186] Send claims without Rendering Provider IDs to certain insurances
Billing connectors have the “Include rendering provider” option, which enables the adding of rendering providers’ NPIs to box 24J of the 1500 form. We have made it possible to turn this option off for particular insurances by adding the “Include rendering provider“ checkbox to the “Billing” tab of the “Edit insurance” window. The new checkbox is selected by default.
[#18153] Print requisition forms from Billing
We have developed a printer-friendly requisition form. To use this feature, go to the “Print” menu in the Billing module and select “Requisition form.” If you need to customize the content of the form, please contact EMSOW Support and provide a template.
[#18152] Medical Necessity drop-down list
We have added a new drop-down list to the “Edit service” window in the Dispatch module, “Medical Necessity.” Mobile X-ray and ultrasound providers can use this drop-down to indicate the reason why an exam has to be performed portably. Possible reasons are set up under Setup → Processing → Medical necessity. The selected reason can be printed on the requisition form [#18153].
[#18167] Apply report design rules to template-generated pages only
EMSOW allows reading doctors to create reports for PDF-based studies, such as ANS and NCV, by using a template as the beginning of the report and attaching the original PDF to the end of it. Thus the final report contains both the doctor’s conclusion and the technical report generated by the diagnostic machine.
From now on, you can use report design rules to apply a custom letterhead to such reports by using the “Apply only to reports” checkbox in the “Edit report design rule” window. If this checkbox is selected, EMSOW will apply the letterhead only to the doctor’s conclusion generated from the template and leave the technical part of the report untouched.
EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#18107] Add notes to referring facilities
We have added a new field to the referring facility edit window (Setup → Referring → Referring Facilities), in which users can leave text notes. You will find this feature useful if you deal with many referring facilities and need to add comments to their records.
[#17878] Improved preliminary reporting
We have improved the stability of the preliminary report feature and fixed some bugs in it. Now the preliminary report tab closes immediately after a technologist clicks the “Complete preliminary report” button (formerly “Save preliminary report”). This ensures that the report is properly saved and no duplicate files are created.
[#17930] Removed date of service restriction from Physician Portal
Previously, the default “Date of service” range in the Physician Portal was set to three months. Some of our clients found it inconvenient, especially when they had to deal with older cases that were sent for comparison. We removed this restriction for the “Pending” queues.
EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#18031] Improved Messaging in the Report Tracking Module
Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.
[#18079] Notifications in mobile app
From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.
EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!
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Dear customers!
This week EMSOW has received a stability update to improve overall service performance.
Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].
EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees’ hours using the Employees Time Tracking module.
EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#18053] Post payments as received via a collection agency
We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.
[#18034] Confirm a dispatched exam from the mobile app
Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.
[#18062] Fixed a bug with denied in-patient claims
We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the 2300 loop after the DTP*435 segment in electronic claims.
EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17896] Increased number of diagnosis codes
Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.
[#18018] Updated billing autofill feature
We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.
From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.
[#18027] Ability to mark insurance as eligible manually
From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new option to the “Eligibility” menu, “Mark as eligible.”
Note that this option works not only for patients with available insurance IDs, but also for patients entered as “self-pay”.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17642] Notifications about failed report delivery
Sometimes the system fails to send a report to a referring doctor by fax. This may occur for various reasons, but whatever they are, from now on you will be immediately informed about the failed delivery. If the report has not been delivered, EMSOW automatically sends you an email notification, recommends to resend the report manually, and provides the necessary instructions.
[#17923] Report design based on study type and insurance
We have updated the Report Design Rules module. Now EMSOW can add different letterheads to image interpretation reports for different study types and insurances. Other conditions that you can use in the rules include reading doctors, referring doctors, and branches.
[#18023] Corrected CLM01 field length
We have reduced the length of the CLM01 field in X12 files to 20 characters. The standard length can be up to 38 characters, but claims with this field longer than 20 characters are frequently rejected. Now, this typical issue is eliminated with our latest update.
[#16480] Received date correction in the PACS storage
Before this update, sending a study for reading might cause a change of the received date in the PACS storage, due to the conversion of attached paperwork into the DICOM format. From now on, the system disregards the creation date of the automatically generated DICOM files and keeps the original date of image upload for easier search.
[#17998] Deleted studies in Statistics
The updated Statistics module keeps track of deleted studies in the Details window. The deleted studies have a warning sign, indicating the name of the user who deleted the study and the removal date. This will help you track the deleted studies for accounting purposes.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17990] “Documents” button and context menu item are back in the Technologist Portal
We have returned the “Documents” button and context menu item to the PACS section of the Technologist Portal. Just a reminder: in the previous release, we made it possible to create non-DICOM studies (such as EEG, EKG, NCV and SSR) from the Technologist Portal, without giving technologists access to Processing. Please keep the feedback coming!
[#17944] Time tracking for night shifters
The EMSOW clock-in system does not automatically reset an employee’s session at midnight anymore. We believe night shift workers are going to love this—now they won’t have to check out before midnight and check back in to keep their work hours counted.
[#17968] Print CMS-1500 forms without red lines from the Billing Information window
From now on, our users can print CMS-1500 claim forms without red lines from the Processing module. Double-click a service to open the “Billing Information” window and click the “Print form only” button in the row of the required claim.
[#17976] Prefix for Claim Submitter’s Identifier
We have added a new option to the settings of billing companies, which allows to add a prefix to the CLM-01 segment of electronic claims (which corresponds to Box 26 of the 1500 form).
If you are using more than one billing system, you can use this feature if you want your clearing house to identify your EMSOW site as the claim origin, in order to sort or split remits. If the clearing house supports it, you will receive only those ERA files that are intended to be posted in EMSOW.
By default, EMSOW uses Service IDs as Claim Submitter’s Identifiers.
[#17922] Statement of account reason
Now you can add a “Statement of account reason” line to account statements, in order to explain the reason for receiving the account statement to the client, e.g. “We have not been paid on this claim because your insurance company sent payment to you.”
To take advantage of this feature, please send us the list of possible reasons that you want to use, and we will add it to your configuration. Then, the system will prompt you to select a reason when you click “Print” → “Account statements” in the Billing module.
[#17928] Use user links to assign technologists to studies
From now on the system will automatically assign technologist records to studies by using the “Technologist” link of the user who has uploaded images. This will allow to print the technologist’s name on reports and preliminary reports without having to edit services in Processing.
[#17463] Phoned/faxed icon and filter in Dispatch
Dispatchers are now able to indicate if someone has phoned or faxed regarding an ordered case. The corresponding icons are displayed in the grid of the Dispatch module. Also, users can apply a filter to see those cases that have not been marked as “faxed” or “phoned”.
[#15944] Replication for studies with multiple identical CPT codes and modifiers
We have made it possible to replicate studies that include more than one identical CPT code. This should fix certain billing errors in replicated EMSOW domains.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17905] Transportation and setup codes in Billing
We have added an ability to bill for the transportation and setup of diagnostic equipment by adding HCPCS codes R0070/R0075 and Q0092 to claims.
[#17244] Create document-based studies from Technologist Portal
Now our users can enter patient information, create studies and attach files in the Technologist portal. This will allow technologists to create EEG, EKG, NCV, SSR and other types of studies that do not contain DICOM images right from their individual accounts, without asking administrators to upload paperwork from the Processing module.
If you would like to schedule training on the new functionality for your technologists, you are welcome to contact our support.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17465] Patient address autopopulation
We have upgraded the autopopulation algorithm for patient addresses in the Processing module. When you are adding a new service, EMSOW automatically fills patient address fields in the following ways:
You can also populate the patient address for existing studies by clicking the ‘Facility’ and ‘Patient’ buttons under the address fields.
[#17911] Provider access to the Billing module
From now on, your doctors and providers can review billing information for their patients by logging into your EMSOW domain. They can get limited, read-only access to the Billing module to view the billing information only for their services.
To provide access to the Billing module, create a new user account for a doctor or provider and link it to the corresponding reading or referring doctor (or facility) or rendering provider. If you need help setting up user permissions, please contact our support.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Mobile diagnostic imaging is in high demand by many practices and doctors who are looking to expand their services to new locations and avoid the cost of maintaining an in-house diagnostic lab. Portable diagnostic equipment makes it possible for X-ray technicians and sonographers to travel between facilities. At the same time, it delivers image quality comparable to that of stationary equipment. However, today’s technology has a lot more to offer to mobile diagnostic operators than just portable ultrasound machines and X-ray appliances. In this article, we’ll take a look at one useful tool that can help your mobile imaging business work more efficiently – web-based PACS.
Picture archiving and communication systems (PACS) have become a vital part of the IT infrastructure of many healthcare organizations. PACS software allows to capture, store, view and share all types of medical images within local networks. This provides a great number of advantages, including long-term storage, easy search, and image transfer via the network (which is much faster and cheaper than burning CDs).
However, if you are considering getting your own PACS server as a mobile imaging operator, you may face at least the following difficulties:
Maintenance is expensive. Even if you’re a small business, medical images are a heavy kind of data: one echocardiogram, for instance, may take up to 1 GB of storage space depending on the compression level. Moreover, you are legally obliged to keep the images for a long time in most cases. Add to this the need for a trained IT specialist to manage, service, and backup the image storage server.
External sharing issues. A local PACS server may work for you if your images are supposed to remain in your local network without any external access. However, if you use remote reading radiologists like most mobile operators, you will not be able to easily send the images to their remote computers, because a) the images are large, and b) it may violate the privacy of your patients. To include a remote site in your network you might choose to use the Virtual Private Network (VPN) technology, but then the cost of the above-mentioned IT guy may reach a six number figure.
Fortunately, in the age of internet services, both of the problems are easily solved with web-based PACS solutions that allow you to:
– Upload images from any location via the internet, with HIPAA-compliant encryption
– View the images in a web browser from any internet-enabled device. To invite a radiologist to read an imaging study, all you need to do is send them a link
– Forget about the long-term storage problem, since now the images are in the cloud (though you should make sure to carefully read the terms and conditions of your contract; for example, you may want to check their policy on data migration in case you decide to move your data to another provider in the future)
If you and your reading doctor are using different PACS systems, advanced web-based solutions should allow you to connect your system to theirs. Thanks to the interoperability of the DICOM protocol, the core of any modern PACS, your web-based solution can be joined with any other system. Security can be provided by the same VPN technology we mentioned, except for it will not be at your own expense anymore – the web service provider should take care of all the technicalities as part of the package.
Therefore, the web-based PACS services allow you to create a secure distributed clinical environment that is available 24/7 from any location. They can reliably connect technicians and reading doctors as well as your office personnel and thus help you manage your workflow completely. There is a couple more things you might look into to get the most out of your web-based PACS experience:
– Manage the schedule of your technicians and transfer it straight to their equipment with Modality Worklist.
– Transfer patient information from the EHRs of your customers to your worklist
– Integrate the billing part of your business with your PACS.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17850] Ability to email invoices to referring facilities
It is now possible to send invoices to billing email addresses of referring facilities.
[#17851] Payer assignment module update
The Payer Assignment module now allows to select which referring facility should receive a report.
[#17859] TriZetto real-time eligibility check
We have added support for eligibility checks for TriZetto customers.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17483] A new diagnosis edit option
We have made it easier for users to edit study diagnoses. Instead of opening the “Edit service” window to add, correct or delete an ICD code, you can just click on the link next to “Diag:” below the study name in the Processing or Billing module and make changes. If you want to take advantage of this feature, please send a message to our support at support@emsow.com and we will enable it for you.
[#17484] “Reason for the exam” field
We have added the “Reason for the exam” field to the Dispatch and Physician Portal modules.
[#17462] Stages in Dispatch
The Dispatch module now displays stages of exams in the Procedure column. The stages are changed as described below:
[#17798] Storage for sent invoices
We have created a sent invoices storage, which facilitates invoice tracking. Now users can find and check previously sent invoices in the archive at any time. The archived invoices are available in the Invoice Delivery Log module under the Billing menu.
[#17847] Study discount rules
A new feature that allows to set discounts for certain study types based on a set of conditions, including referring facilities, insurances, and early payments.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
Dear customers!
We are glad to inform you that a new version of EMSOW has been released this week.
[#17690] Hospitalization dates
We implemented support for hospitalization dates in the system. You can specify admission and discharge dates in the properties of a service, and they will be included in claims that you submit electronically or on paper. If you want to use this feature in your workflow, please contact our support to get a short training session.
[#17820] Double check of patient height in DICOM files
It has been brought to our attention that certain ultrasound machines send patient height in centimeters as the value of DICOM tag (0010,1020), instead of meters. From now on, EMSOW will automatically correct the height value in those cases.
[#17461] Study priority levels in the Dispatch module
With this version, our users will be able to set one of the three priority levels for a case in the Dispatch module:
The users can also quickly filter the cases in the Dispatch module by priority.
[#17811] Referring doctor suffixes on reports
From now on, the suffixes of referring doctors’ names (such as “MD” or “DO”) will be printed on image interpretation reports.
Bugs & Stability
We have improved the stability and performance of EMSOW and fixed a few bugs.
STAY UP TO DATE WITH OUR WEEKLY NEWSLETTERS
