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EMSOW Release Newsletter – January 16, 2019

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18174] Make any file types available in Physician Portal

Good news for providers who pay attention to each and every small detail. We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.

[#18186] Send claims without Rendering Provider IDs to certain insurances

Billing connectors have the “Include rendering provider” option, which enables the adding of rendering providers’ NPIs to box 24J of the 1500 form. We have made it possible to turn this option off for particular insurances by adding the “Include rendering provider“ checkbox to the “Billing” tab of the “Edit insurance” window. The new checkbox is selected by default.

[#18153] Print requisition forms from Billing

We have developed a printer-friendly requisition form. To use this feature, go to the “Print” menu in the Billing module and select “Requisition form.” If you need to customize the content of the form, please contact EMSOW Support and provide a template.

[#18152] Medical Necessity drop-down list

We have added a new drop-down list to the “Edit service” window in the Dispatch module, “Medical Necessity.” Mobile X-ray and ultrasound providers can use this drop-down to indicate the reason why an exam has to be performed portably. Possible reasons are set up under Setup → Processing → Medical necessity. The selected reason can be printed on the requisition form [#18153].

[#18167] Apply report design rules to template-generated pages only

EMSOW allows reading doctors to create reports for PDF-based studies, such as ANS and NCV, by using a template as the beginning of the report and attaching the original PDF to the end of it. Thus the final report contains both the doctor’s conclusion and the technical report generated by the diagnostic machine.

From now on, you can use report design rules to apply a custom letterhead to such reports by using the “Apply only to reports” checkbox in the “Edit report design rule” window. If this checkbox is selected, EMSOW will apply the letterhead only to the doctor’s conclusion generated from the template and leave the technical part of the report untouched.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

Posted on January 16, 2019

EMSOW Release Newsletter – December 28, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18107] Add notes to referring facilities

We have added a new field to the referring facility edit window (Setup → Referring → Referring Facilities), in which users can leave text notes. You will find this feature useful if you deal with many referring facilities and need to add comments to their records.

[#17878] Improved preliminary reporting

We have improved the stability of the preliminary report feature and fixed some bugs in it. Now the preliminary report tab closes immediately after a technologist clicks the “Complete preliminary report” button (formerly “Save preliminary report”). This ensures that the report is properly saved and no duplicate files are created.

[#17930] Removed date of service restriction from Physician Portal

Previously, the default “Date of service” range in the Physician Portal was set to three months. Some of our clients found it inconvenient, especially when they had to deal with older cases that were sent for comparison. We removed this restriction for the “Pending” queues.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

Posted on December 28, 2018

EMSOW Release Newsletter – December 21, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18031] Improved Messaging in the Report Tracking Module

Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

[#18079] Notifications in mobile app

From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

Posted on December 21, 2018

EMSOW Release Newsletter – December 14, 2018

Dear customers!

This week EMSOW has received a stability update to improve overall service performance.

Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees’ hours using the Employees Time Tracking module.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Posted on December 14, 2018

EMSOW Release Newsletter – December 5, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18053] Post payments as received via a collection agency
We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

[#18034] Confirm a dispatched exam from the mobile app
Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

[#18062] Fixed a bug with denied in-patient claims
We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the 2300 loop after the DTP*435 segment in electronic claims.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Posted on December 5, 2018