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June 1, 2020
News > EMSOW Weekly Newsletter – June 1, 2020

EMSOW Weekly Newsletter – June 1, 2020

June 1, 2020

Dear imaging providers!

We are glad to inform you that a new version of EMSOW has been released this week with some general improvements and a new feature in the Invoices module.

 

[#20088] Option to sort invoices by patient name

We have improved the facility invoicing functionality of EMSOW. Previous versions of the system would always sort invoices by service ID. Now you can sort them by patient name. To enable this option, follow the path: Setup > Billing > Referring > Referring facilities. Open a facility record and click on the Billing tab. In the Invoices section, select Patient name as the preferred sorting mode, and then click OK.

20088

To learn more about the facility invoicing functionality and other useful features for your imaging business, pl...

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    May 22, 2020
    News > EMSOW Weekly Newsletter – May 22, 2020

    EMSOW Weekly Newsletter – May 22, 2020

    May 22, 2020

    EMSOW® simplifies your diagnostic imaging workflow. We help hundreds of mobile providers all over the USA decrease their turnaround time, cut reading costs, and speed up revenue collection cycle.

    This week we have put out seven improvements that enhance EMSOW’s DICOM and billing functionality and make our platform even more intuitive and user-friendly!

     

    [#20089] “Remove” button in the Dispatch module

    Now you can remove services from the Dispatch module. Select the services you need to remove, click Remove on the toolbar in the Results section, and then click Yes to confirm the action. Please note that once you click the Yes button, the service will be permanently deleted from EMSOW.

    20089

     

    [#20085] Change study descriptions for dispatched...

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      May 13, 2020
      News > EMSOW Weekly Newsletter – May 13, 2020

      EMSOW Weekly Newsletter – May 13, 2020

      May 13, 2020

      Dear imaging providers!

      We are glad to present a new version of EMSOW with enhanced search functionality and interoperability.

      [#20065] Service ID search filters in the Invoices and Payer Assignment modules

      We have improved the search options of EMSOW’s billing portion. Now you can search exams by service ID in the Invoices and Payer Assignment modules. You will find the corresponding search fields in the Options section on the left.

      20065

      [#20027] Auto-rotate uploaded JPEG images

      Previous versions of EMSOW did not recognize the orientation of uploaded JPEG files. Therefore, some files were displayed incorrectly, e.g. a tech sheet that was intended to be viewed vertically might have been displayed horizontally or vice versa. We have fixed this issue, and now all the JPEGs are displayed correctly.

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        April 30, 2020
        News > EMSOW Weekly Newsletter – April 30, 2020

        EMSOW Weekly Newsletter – April 30, 2020

        April 30, 2020

        The new version of EMSOW that has come out this week contains some improvements aimed at facilitating your work in our image viewer as well as invoice management.

        [#19997] Search by invoice number in the Invoices module

        We have added a new filter that allows you to search for invoices by invoice number. To use this feature, follow the path: Billing > Invoices. In the Options panel on the right, you will find the Invoice number field. Enter the invoice number you are looking for, then click Search. The system will display the referring facility or account for which the invoice was created.

        19997

        [#19918, #19974] Flip and rotate tools in the DICOM viewer

        Sometimes tech sheets come into the PACS system in a wrong orientation. We have added a simple tool that helps you fix such issues. Now you can rota...

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          April 28, 2020
          News > Does structured reporting limit the professional freedom of doctors?

          Does structured reporting limit the professional freedom of doctors?

          April 28, 2020
           

          Reporting, retrieving, and communicating clinical findings are among the most important capabilities of any diagnostic information system. The conservative way of preparing and storing clinical reports is keeping them as free text. Such reports (digital or paper) are not exactly “unstructured,” as they typically include several mandatory sections: patient demographics, clinical findings, measurements etc. Still, they make it rather difficult to find specific details or compare records made by different specialists.

          SR Image

          Imagine a situation where a patient needs to change a physician (say, he or she has moved to another town). The new doctor needs to review the patient’s medical history and retrieve their previous reports that were created by the previous specialist....

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            April 23, 2020
            News > EMSOW Weekly Newsletter – April 23, 2020

            EMSOW Weekly Newsletter – April 23, 2020

            April 23, 2020

            Dear imaging providers,

            We are glad to inform you that we have released a new version of EMSOW with a focus on interoperability. EMSOW takes EMR integration to a new level by allowing your dispatch to keep full control over incoming exam requests.

            [#19978] Receive orders through HL7

            The new version of EMSOW allows you to receive orders from your clients’ EMRs through the HL7 protocol. Open the HL7 Requests module from the upper menu bar. If your EMSOW is integrated with an EMR, incoming requests will be displayed in this module.

            Here, you can set search parameters to apply a filter to the requests: Status, Created date, Processed date, and Provider. Enter the required parameters, then click Search. Select the required request in the Results window, then click Process. EMSOW will open a service creation wizard to import data. Then you will be able to dispatch a technologist to perform the requested exam by using the Dispatch module...

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              April 16, 2020
              News > EMSOW Weekly Newsletter – April 16, 2020

              EMSOW Weekly Newsletter – April 16, 2020

              April 16, 2020

              We hope this release finds you well. Here at EMSOW, we have been productive this week and put out 7 updates to improve your imaging workflow.

              EMSOW RELEASE

              [#19955] Group exams by accession number in EOM report

              We have extended the functionality of the End of month report (EOM). Now you can group studies by accession number. Open the Billing module, click Report, then select End of month (EOM) report in the dropdown menu. Select Accession number in the Group by section of the window that opens, select the columns you want to include, then click OK.

              19955

              [#19951] Copy addresses from referring facilities of any type

              In the previous versions of EMSOW, you could copy a service address from nursing homes only. We have impr...

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                April 9, 2020
                News > EMSOW Weekly Newsletter – April 9, 2020

                EMSOW Weekly Newsletter – April 9, 2020

                April 9, 2020

                COVID-19: EMSOW Update

                We hope our newsletter finds you well. The COVID-19 pandemic forces radiologists to work from home, and many turn out to be unprepared for it. A cloud solution for image storage with an integrated DICOM viewer and a billing module can help a lot to streamline the new process and stay 100% HIPAA compliant. This week, we have made three new improvements to EMSOW.

                EMSOW Release

                [#19927] Improved transportation code assignment (R0070/R0075)

                We have improved the functionality of the Assign R0070/R0075 option in the Processing module. Now the Date of Service and Referring Facility fields of the Add transportation codes window are populated automatically based on the order information. To add transportation codes in the Processing module, click on the Assign R0070/R0075

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                  April 1, 2020
                  News > EMSOW Weekly Newsletter – April 1, 2020

                  EMSOW Weekly Newsletter – April 1, 2020

                  April 1, 2020

                  COVID-19: EMSOW UPDATE

                  Hope you’re well. Meanwhile, radiologists have to use WhatsApp to gather second opinions. During this restless time, patients should be treated by whatever means necessary. However, there are also special-purpose solutions, HIPAA-compliant and way more convenient.

                  EMSOW RELEASE

                  [#19917] Remove sent invoices

                  Now you can remove sent invoices. This can be useful if you have created an invoice with an error and need to replace it. Follow the path: Billing > Invoices. Select the required invoice, click Remove selected, then click Yes in the confirmation window.

                  19917

                  [#19901] Change a referring faci...

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                    March 26, 2020
                    News > COVID-2019: Coding Challenges and Practice Pitfalls

                    COVID-2019: Coding Challenges and Practice Pitfalls

                    March 26, 2020

                    ...

                    Discovered in December 2019 in Wuhan (Central China), a new сoronavirus infection named COVID-19 has rapidly spread to the rest of the world and become the first global pandemic of the 21st century. On January 30, 2020, the World Health Organization (WHO) declared the 2019 Novel сoronavirus (2019-nCoV) disease outbreak a public health emergency of international concern. The official name of the disease was announced on February 11, 2020.

                    As we write this article, there are about 500,000 confirmed cases; over 65,000 have occurred in the USA. Fatality rate has already exceeded 7% in Italy, and the situation is provoking worldwide panic and affecting businesses, the consumer goods market, and the healthcare industry.

                    This time we will try to look at the situation from the medical business point of view and discuss the coding and billing aspects of COVID-19. What are the I...

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                      March 26, 2020
                      News > EMSOW Weekly Newsletter – March 19, 2020

                      EMSOW Weekly Newsletter – March 19, 2020

                      March 26, 2020

                      COVID-19: EMSOW Update

                      HealthExec: “CMS conducted an inspection of a nursing home based in Kirkland, Washington, the Life Care Center, considered to be the epicenter of the state’s outbreak of the new coronavirus, COVID-19.

                      Over a course of several weeks, two-thirds of the nursing home’s residents fell ill with COVID-19, as well as 47 workers. Overall, 35 people have died from the virus, exemplifying a worst-case scenario of the disease. COVID-19 disproportionately impacts the elderly by causing more severe illness and often requiring intensive care.”

                      We hope that our newsletter finds you well, and the self-assessment tools, discussed in the article, would help to control the threat.

                      EMSOW Release

                      [#16154] HIPAA Privacy Policy Notice

                      We have added a HIPAA Privacy Policy Notice for new EMSOW users. It will appear w...

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                        March 19, 2020
                        News > EMSOW Weekly Newsletter – March 19, 2020

                        EMSOW Weekly Newsletter – March 19, 2020

                        March 19, 2020

                        COVID-19: EMSOW Update

                        Dear EMSOW customers and business owners!

                        We hope this newsletter finds you well. Here at EMSOW, we are closely monitoring the situation with COVID-19. We are strictly observing the health authorities’ recommendations and do everything we can to keep our team healthy and our customers timely supported. EMSOW, as well as our customer service, will operate as normal. You can count on us 24/7.

                        EMSOW Release

                        [#19843; #19739] Reschedule dispatched exams

                        Now you can change service dates right in the Dispatch module. Double-click on a service, then enter the required dates in the Order date and Date of Service fields.

                        19739

                        Moreover, we have improved the automation of your scheduling management....

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                          March 12, 2020
                          News > EMSOW Weekly Newsletter – March 12, 2020

                          EMSOW Weekly Newsletter – March 12, 2020

                          March 12, 2020

                          Modality Worklist: A Brief Introduction for Beginners

                          Check out our introductory article about the Modality Worklist on Medium. The Modality Worklist (or MWL) is a feature of the DICOM protocol that allows you to transfer procedure lists to be performed from a PACS server to your diagnostic equipment. Being a comprehensive yet user-friendly and intuitive solution, EMSOW supports this functionality.

                          EMSOW Release

                          [#19755] Technologist Portal will warn the user if the DICOM patient name does not match the patient name from Dispatch

                          We have decreased the risk of human error in the Technologist portal. Now, if you attach images to studies by using the drag-and-drop function and the patient name in the images does not match that in the dispatch entry, the system will warn you with a confirmation window.


                          March 6, 2020
                          News > EMSOW Weekly Newsletter – March 6, 2020

                          EMSOW Weekly Newsletter – March 6, 2020

                          March 6, 2020

                          An article from EMSOW: PACS for Beginners

                          Thinking about getting a PACS solution? If you are about to launch your own mobile diagnostic business, check out our introductory article about PACS technology.
                          Subscribe to our blog on Medium to read more articles!

                          [#19756] "Group by" search option in the Technologist portal

                          We have improved the search options in the Technologist portal by adding the Group by option, similar to that in our PACS storage module. Now, you can group your images by Study UID, attached studies, and DICOM studies (default). Previously all the images were automatically arranged by Study UID.

                          19756

                          [#19579] Transaction c...

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                            February 27, 2020
                            News > EMSOW Weekly Newsletter – February 27, 2020

                            EMSOW Weekly Newsletter – February 27, 2020

                            February 27, 2020

                            “Extended functionality” – that’s how this week’s updates can be put into two words. We have improved referring facility records management, and updated the reading rules module to add support for conditions based on the date of service. Moreover, we have improved the transportation coding functionality. If you are a portable X-ray company and not our customer yet, book a demo and take a look at EMSOW in action (check out the “Schedule a demo” button on our website).

                            [#19639] New columns in the Referring Facilities module

                            We have added new columns to the Referring Facility module so that you could manage your referring facility records more efficiently. Now you can display the following parameters for them: Short name; Full name; Account; Ordering facility; Billing settings; Contract; Contacts; Study groups.

                            You can add the corresponding columns to the Results pane or remove them from it by clicking the “arrow” button to the left of each column.


                            February 25, 2020
                            News > Ultrasound revolution: welcome onboard

                            Ultrasound revolution: welcome onboard

                            February 25, 2020

                            Ultrasound unit

                            Today, rapidly developing healthcare technologies inspire more players to enter the market of diagnostic services. A lot of new solutions are now quite affordable – from wireless connections and secure PACS to compact portable machines. Some companies even create transducers which can be connected to a smartphone!

                            However, this encourages competition among medical businesses. The competition leads to an increase in quality-to-price ratio and makes physicians with vast experience reframe their views on management and reconsider their diagnostic methods. Innovations are no substitute for the medical expertise, and still, a lot of healthcare enterprises with decades of practice and spotless reputation become driven from the market by younger and smaller entrepreneurs, who have adopted new technologies.

                            As an example, we can mention modern ultrasound systems, which are currently gainin...

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                              February 19, 2020
                              News > EMSOW Weekly Newsletter – February 19, 2020

                              EMSOW Weekly Newsletter – February 19, 2020

                              February 19, 2020

                              Hi, we hope you had a wonderful Presidents’ Day. Meanwhile, we put out a new feature to improve your scheduling management.

                              [#19588] Counters for performed, scheduled and canceled services

                              Previously, you had to scroll the mouse down the order window to see the number of scheduled, performed and canceled services. Now you can view these details in the Order Information section of the Processing module. The number of services is displayed near the icons, which refer to the service status.

                              19588

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                                February 12, 2020
                                News > EMSOW Weekly Newsletter – February 12, 2020

                                EMSOW Weekly Newsletter – February 12, 2020

                                February 12, 2020

                                This week we have been working on automating EMSOW’s insurance management. And here’s a new improvement, check it out!

                                [#19595] Insurance overrides based on service address

                                In addition to our previous update (#19561), now you can override multiple insurances at once, on the basis of the service location zip code. It can be either a facility’s or patient’s zip, depending on the PoS code.

                                Also, we have changed the directory of this setting. To access it, go to the Setup menu, click Rules, and select Insurance Overrides.
                                19595

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                                  February 5, 2020
                                  News > EMSOW Weekly Newsletter – February 5, 2020

                                  EMSOW Weekly Newsletter – February 5, 2020

                                  February 5, 2020

                                  Last week, our developers focused on improving insurance settings and the Clearing module. With the latest version of EMSOW, you’ll get more flexibility for automatic replacement of insurances and ERA management.

                                  [#19553] Hide notice pages in paper statements for patients

                                  By default, past due and final patient statements generated by EMSOW include a notice page, reminding that the payment is past due. If such reminders are undesirable, you can create statements without the notice pages by selecting the “Do not include notice pages in pastdue and final account statements” option in the billing company settings (Setup / Billing / Billing companies).


                                  19553

                                   [#19561] Override multiple insurances based on ZIP code

                                  The Insurance Overrides module replaces patient insurances based on the ZIP code of the referring facili...

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                                    January 29, 2020
                                    News > EMSOW Weekly Newsletter – January 29, 2020

                                    EMSOW Weekly Newsletter – January 29, 2020

                                    January 29, 2020

                                    If your imaging business covers multiple states, this EMSOW update is right for you. Another useful feature inspired by our customers!

                                    [#19528] Search referring facilities by state

                                    We have added the State filter to the Processing and Billing modules. In both modules, they are located in the Options panel to the right of the window – in the Filter menu of the Processing module and in the Referring doctor dropdown menu of the Billing module. This feature helps you easily find services referred by facilities, operating in various states.


                                    #19528

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                                      January 24, 2020
                                      News > Discovering new benefits of EHR

                                      Discovering new benefits of EHR

                                      January 24, 2020

                                      EMSOW EHR

                                      Electronic Health Records (EHRs) make it much easier to manage patient records by systematizing and making them more accessible, searchable and secure. Apparently, EHRs are not free from shortcomings. Some clinicians reveal user-unfriendliness or lack of interoperability. However, all these downsides are specific to particular systems, while the number of EHR vendors in the USA is over 1,100 as of today. The adoption rate also looks impressive. According to the National Electronic Health Records Survey (2015), 87% of physicians were using EHR. This suggests that at least the system has its advantages.

                                      Originally, the electronic health record technology was designed for billing, but gradually practitioners revealed more and more of its features.

                                      Now, EHRs are successfully used for administrative and clinical purposes. They are well-structure...

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                                        January 22, 2020
                                        News > EMSOW Weekly Newsletter – January 22, 2020

                                        EMSOW Weekly Newsletter – January 22, 2020

                                        January 22, 2020

                                        Here is an important update to improve your imaging workflow with EMSOW:

                                        EMSOW RELEASE

                                        [#17866] Add new facility and doctor records while creating or editing orders and services

                                        Now you can add a new referring doctor, facility or rendering provider while scheduling an exam, even without going to setup modules. For example, in the Edit service window, click on the “plus” button to the left of the Referring doctor field. In the window that opens, enter the details of the new referring physician, then click Save. The same can be done for referring facilities and rendering providers.


                                        17866

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                                          January 15, 2020
                                          News > EMSOW Weekly Newsletter – January 15, 2020

                                          EMSOW Weekly Newsletter – January 15, 2020

                                          January 15, 2020

                                          INDUSTRY NEWS

                                          TechCrunch: “Every day, millions of new medical images containing the personal health information of patients are spilling out onto the internet.” About half of these images belong to patients from the USA. It seems like cyber-security risks are becoming more acute. One of the ways to minimize them is to use a secure cloud platform for image transfer.

                                          In response to these challenges, our developers are constantly working on enhancing EMSOW’s security. However, this week we have focused on improving our billing and posting systems.

                                          EMSOW RELEASE

                                          [#19412] Do not create patient statements for claims forwarded to a secondary payer

                                          We have updated our payment posting feature to prevent errors and improve your billing accuracy. From now on, the system will not create a patient statement when you are posting a payment from an ERA that indicates that the original claim was forwarded to a secondary insurance ...

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                                            January 9, 2020
                                            News >

                                            January 9, 2020

                                            Emsow postcard

                                            EMSOW TEAM WISHES YOU HAPPY HOLIDAYS!

                                            It has been a productive year for us. All in all, the system has been updated 50 times with 433 improvements! We have been focusing on automation, integration, and user-friendliness. Many of these updates are inspired by our customers. We want to thank you for being with us all this time and helping us become better. We’ll keep on doing our best in the upcoming 2020!

                                            Here is a couple of our most noteworthy updates of 2019:

                                            [#18174] Make any file types available in Physician Portal
                                            We have made it possible to make any file type available to Physician Portal users. Go to Setup  Processing  File types and select the “Show in physician portal” checkbox for the required file types...

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                                              December 18, 2019
                                              News > How to organize your medical images

                                              How to organize your medical images

                                              December 18, 2019

                                              Modern diagnostic imaging companies meet many challenges. One of them is image management, especially if you deal with X-ray films. On the one hand, federal and state laws require that images are kept long enough. On the other hand, films are usually fragile and can be easily damaged.


                                              Article 10

                                              You probably know that image-keeping requirements are very state-specific. The legislation concerning retention periods and storing images of different modalities varies from state to state. Utilization of medical images is a separate issue. In some states (e.g., in Colorado) you should try to contact a patient before destroying his or her records – personally or even through mass media (if you fail to locate the patient). Besides, recycling of X-ray films should be HIPAA compliant (which means that normally you’ll have to call upon recycling agencies and receive a destruction cer...

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                                                December 11, 2019
                                                News > EMSOW Weekly Newsletter – December 11, 2019

                                                EMSOW Weekly Newsletter – December 11, 2019

                                                December 11, 2019

                                                [#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More

                                                If you are about to go mobile (or already running a mobile diagnostic business), there’s good news. We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go.
                                                Here’s the complete list of updates:
                                                * iOS 13/iPadOS support added
                                                * Application icons and images redesigned
                                                * New report template engine implemented – more productive, fast and user-friendly
                                                * Administrator mode implemented – now you can view visits and exams for all users
                                                * Study management system updated:
                                                * patient editing available to all users
                                                * patient insurance editing available to all users
                                                * study lookup improved
                                                * patient state lookup improved
                                                * exam editing available to all users
                                                * exam diagnosis codes viewing/editing implemented
                                                * exam follow-up date viewing/editing implemented
                                                * scheduled exam viewing/editing implemented
                                                * app stab...

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                                                  December 4, 2019
                                                  News > EMSOW Weekly Newsletter – December 4, 2019

                                                  EMSOW Weekly Newsletter – December 4, 2019

                                                  December 4, 2019

                                                  INDUSTRY NEWS

                                                  If you are a mobile imaging provider, then you must secure your patient information and eliminate any leakage risk. Jennings Aske, an information security expert from NewYork-Presbyterian, describes cyber-security challenges.

                                                  Thinking about a secure way to store, transfer and manage your images and documents? Check out EMSOW website!

                                                  EMSOW RELEASE

                                                  [#19257] Updated ICD-10 code database
                                                  We have updated the ICD-10 code database according to the changes released by the Centers for Disease Control and Prevention (CDC) in October 2019. The latest ICD-10 codes are now available in EMSOW.

                                                  [#19346] Critical findings checkbox in the report interface
                                                  We have replaced the critical findings window in the report interface. Now reading physicians do not need to select if the report findin...

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                                                    November 27, 2019
                                                    News > EMSOW Weekly Newsletter – November 27, 2019

                                                    EMSOW Weekly Newsletter – November 27, 2019

                                                    November 27, 2019

                                                    Happy Thanksgiving!

                                                    EMSOW Team wishes you and your loved ones a day full of splendor and gratitude! We are looking forward to helping you in the future. Happy Thanksgiving!

                                                    Meanwhile, before the Thanksgiving dinner is ready, our developers have added a couple of useful updates.

                                                    EMSOW RELEASE

                                                    [#19315] Post payments even if some CPT codes are closed
                                                    A few of our customers had reported being unable to post co-pay payments to multi-CPT study records. Our tech team investigated the issue and released an update to resolve it. Now you can post payments to study records consisting of several CPTs even if the billing history for some of the CPTs has been closed due to zero balance (e.g. if you have posted an insurance payment with a co-pay value that only applies to one of the CPTs).

                                                    [#19323] Rejection management in the Clearing module
                                                    With the latest Clearing module update, you can manage rejected claims more efficiently. Find claim responses for a certain date ran...

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                                                      November 22, 2019
                                                      News > Busting myths about PACS and EHR

                                                      Busting myths about PACS and EHR

                                                      November 22, 2019

                                                      The integration of new technology solutions continues to reshape businesses, and healthcare is no exception. On our blog, we have already presented some features, which optimize a lot of processes for medical diagnostic businesses, such as web-based PACS. However, from time to time, they become subject to criticism.

                                                      The general objection is: “Productivity increase leads to quality loss.” This is usually explained by several points.

                                                      Firstly, modern software reduces discussion, which is vitally important for medical practice. For instance, in medical imaging, radiologists and referring physicians do not communicate directly anymore. Instead, they use a built-in list of medical findings, which lacks an individual approach and sometimes even misleads the doctors.

                                                      Another disputa...

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                                                        November 21, 2019
                                                        News > EMSOW Weekly Newsletter – November 21, 2019

                                                        EMSOW Weekly Newsletter – November 21, 2019

                                                        November 21, 2019

                                                        EMSOW RELEASE

                                                        [#19186] Critical findings reminder

                                                        We have added to EMSOW a reminder of critical findings. From now on, when a reading doctor finalizes a report, they are prompted to select if the report findings are critical:

                                                        If “Positive” is selected, some of your staff can receive a notification of critical findings:

                                                        EMSOW can send these reminders to certain employees or to all employees from a specific department. To use this feature and configure who will receive such notifications, please contact our support team.

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