It has been a productive year for us. All in all, the system has been updated 50 times with 433 improvements! We have been focusing on automation, integration, and user-friendliness. Many of these updates are inspired by our customers. We want to thank you for being with us all this time and helping us become better. We’ll keep on doing our best in the upcoming 2020!
Here is a couple of our most noteworthy updates of 2019:
[#18174] Make any file types available in Physician Portal
We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.
[#18309] NPPES integration
EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.
[#18663] Rendering Provider portal
To improve EMSOW’s usability for clinical practitioners, we have created the Rendering Provider portal. Here, you can create studies in order to save the results of your work with patients. By clicking the “Edit worksheet” button, you can add notes to the studies based on customizable templates. User-friendly search filters allow you to filter the studies by any criteria, from the date of service to the patient’s or doctor’s name. To get yourself set up with the new module, please contact EMSOW support at email@example.com.
[#19089] Check eligibility for the date of service
We have made the eligibility check feature more versatile, so now you can check eligibility for the date of service. For example, you can check if a patient is eligible to receive a service scheduled in advance.
[#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More
We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go!
Modern diagnostic imaging companies meet many challenges. One of them is image management, especially if you deal with X-ray films. On the one hand, federal and state laws require that images are kept long enough. On the other hand, films are usually fragile and can be easily damaged.
You probably know that image-keeping requirements are very state-specific. The legislation concerning retention periods and storing images of different modalities varies from state to state. Utilization of medical images is a separate issue. In some states (e.g., in Colorado) you should try to contact a patient before destroying his or her records – personally or even through mass media (if you fail to locate the patient). Besides, recycling of X-ray films should be HIPAA compliant (which means that normally you’ll have to call upon recycling agencies and receive a destruction certificate).
So, storing images as films is a somewhat conservative and troublesome way of image management. Therefore, more and more business owners choose to go digital. You would probably ask: “Is it worth going digital if I have been using films for quite a while?” It’s up to you to decide, but today there are plenty of opportunities for that. Some companies even provide services for creating a transformation strategy. But, no matter how individual such strategies might be, they always consist of two basic steps.
Step 1. Digitizing. If you have started your business before the “digital revolution”, you’ll have to convert your images. The most common format is DICOM. However, JPG and TIFF are also available. Here, there are two main ways of action. First, you can purchase or rent an X-ray digitizer and scan your images yourself. Second, you can outsource the task to a digitizing company.
We should note that the most crucial point here is image quality. So if you are going to purchase a digitizer, make sure it is designed especially for clinical needs, reliable, easy to use, and productive. As for productivity, it can be measured as films (usually of a particular format) per hour, or cycle time (in seconds). We would recommend using equipment from trusted manufacturers, such as Kodak, Carestream or GE. If you are going to outsource, it’s better to contact companies specializing in working with medical materials.
Step 2. Choosing storage. Now you’ve got to keep these massive archives somewhere. You will need not just to store the images, but to retrieve and communicate them easily and securely. At this point, you have an alternative:
We have already discussed the benefits of electronic image-keeping. To put it in a nutshell, such images are much easier to store and retrieve, than films. Digitalizing your business may hide some pitfalls, but there are plenty of ways to overcome them. One of such ways is to use a digital health platform with an integrated DICOM viewer and cloud storage. Such software can help you digitize, store and communicate your images, providing maximum convenience and security.
[#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More
If you are about to go mobile (or already running a mobile diagnostic business), there’s good news. We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go.
Here’s the complete list of updates:
* iOS 13/iPadOS support added
* Application icons and images redesigned
* New report template engine implemented – more productive, fast and user-friendly
* Administrator mode implemented – now you can view visits and exams for all users
* Study management system updated:
* patient editing available to all users
* patient insurance editing available to all users
* study lookup improved
* patient state lookup improved
* exam editing available to all users
* exam diagnosis codes viewing/editing implemented
* exam follow-up date viewing/editing implemented
* scheduled exam viewing/editing implemented
* app stability and performance improved
[#19257] Updated ICD-10 code database
We have updated the ICD-10 code database according to the changes released by the Centers for Disease Control and Prevention (CDC) in October 2019. The latest ICD-10 codes are now available in EMSOW.
[#19346] Critical findings checkbox in the report interface
We have replaced the critical findings window in the report interface. Now reading physicians do not need to select if the report findings are critical when finalizing each report. Instead, they can either click the new checkbox at the bottom of the screen or ignore it (if there are no critical findings).
[#19315] Post payments even if some CPT codes are closed
A few of our customers had reported being unable to post co-pay payments to multi-CPT study records. Our tech team investigated the issue and released an update to resolve it. Now you can post payments to study records consisting of several CPTs even if the billing history for some of the CPTs has been closed due to zero balance (e.g. if you have posted an insurance payment with a co-pay value that only applies to one of the CPTs).
[#19323] Rejection management in the Clearing module
With the latest Clearing module update, you can manage rejected claims more efficiently. Find claim responses for a certain date range by using the filter and click on the claim number link in the Claims column. In the details window, you can view rejection reasons and claim information. The Actions column contains buttons to edit service and billing information that allow you to quickly correct any data and resubmit the claims. Also, there is a Service ID link to jump from this window to the Processing module.