[#18531] Task manager module
To streamline your exam management, we have added a new module called Task manager. You can find it in the Dispatch dropdown menu on the upper navigation bar. The new functionality allows you to add tasks related to your exams. For example, your client may require a film and a CD in addition to DICOM images. Go to the Dispatch module, select the needed study, click on the Exam Tasks icon, set one or several tasks, and assign them to the responsible employees.
Managers can track the task progress, and employees can mark the tasks as complete or incomplete in the Task Manager module.
Use search filters to retrieve the tasks easily. To enable this feature in your system, please contact EMSOW support: email@example.com.
[#18071] Void claims resubmission
Claims management is gradually becoming more complex, and EMSOW team is keeping up with the ever-changing business environment. Now, you can resubmit claims not only as original or replacement
[#18495] Disable auto-assign and auto-send upon the completion of a preliminary report
We have increased the versatility of EMSOW’s workflow for imaging technologists. Previously, the system would always assign a reading provider and send studies for reading automatically, immediately upon the technologist’s completion of a preliminary report. We have added an option to disable the automatic reading assignment, which allows you to have more control over your workflow. If you want to modify your setup, please contact EMSOW support: firstname.lastname@example.org.
[#18400] Auto-assign reading doctors to externally read exams
We have increased the versatility and automation of EMSOW billing features. If you send exams to an external reading facility, you may not always know which doctor will interpret them. This poses a problem for billers if they need to use a specific doctor’s NPI to bill for the externally read exams. Now EMSOW can assign certain doctors to such exams based on the reports received from external systems. EMSOW analyzes the report, automatically retrieves the reading doctor’s name and assigns the doctor to the corresponding study. With this upgrade, your billers will not have to open each received report and check which doctor provided it—they can proceed straight to claim generation!
For this functionality to work, the external reading doctors have to be added to the Reading Doctors module beforehand. Please contact EMSOW Support if you wish to set it up.
[#18425] PDF images and report template on the same screen
The reporting module in EMSOW has become more user-friendly! Previously, medical images in PDF format (such as EKG sheets) could be viewed in a separate browser tab only, so reading doctors had to switch between the tabs over and over again while working on their reports. With this upgrade, you can work with the PDF images and report template on the same screen, which saves your time and streamlines image interpretation:
Here’s a quick tip on how to enable this functionality: click Preferences in Physician Portal and select Show study documents. By the way, this EMSOW improvement was suggested by one of our customers!
With the availability of tablets and smartphones, your employees can transmit various types of data to your company’s information system instantly and wirelessly from any distance. The most common example is emailing healthcare-related images, documents, and notes to the office, which you most likely have had to do.
However, there are privacy and usability concerns associated with commonly available email and instant messaging apps. At first sight, it may seem suitable to use off-the-shelf apps, but the app of your choice may lack the necessary tools for your medical business’s specific needs. This software may have a wide range of settings, but as an end user, you are likely to adjust your business needs to the available software features rather than to configure the application according to your demands. Moreover, off-the-shelf programs do not offer any tools to help you with medical-related routine tasks, such as receiving information directly from diagnostic equipment or checking insurance eligibility.
Therefore, it makes sense to look for specialized mobile software, but if you are running a medical business, you are also aware of possible privacy-related issues. Before purchasing an application which seems to meet your requirements, it is necessary to check it for compliance with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA includes a set of federal standards that ensure the security of your patients’ electronic protected health information (ePHI). Keep in mind that the matter of HIPAA compliance may be disregarded by mobile app developers, even if the intended purpose of the app is healthcare automation. Always make sure the developer guarantees the HIPAA compliance in the end-user agreement.
Another critical issue is the compatibility of the mobile app with the desktop software you use at the office. You could purchase mobile and desktop applications from different vendors and use them separately, but the most efficient strategy would be to get a bundled software package that is available on both desktop and mobile devices and provides a consistent user interface. It is also worth noting that trying to integrate different software systems may cause reliability and security problems as well as data conflicts and errors, which often results in costly troubleshooting or even data loss.
The most advanced solutions on the market have their own mobile apps that seamlessly integrate into your IT infrastructure. Unlike many off-the-shelf apps, such mobile applications can offer exactly what you need at a reasonable price:
These are only a few examples of mobile app functionality that a healthcare business may benefit from. In practice, your software vendor should work with you before developing the app in order to perform requirements analysis and ensure the final product can help you with every facet of your business.
With an application tailored to your specific needs, you can turn your mobile device into a powerful and reliable tool which enables you to complete multiple routine tasks from anywhere easily and thus streamline your medical business.
This week Apple has announced that the new AirPods will look the same as the previous model. Meanwhile, our team has added a couple of updates to EMSOW.
[#18203] Detailed error descriptions in the Reports Delivery Tracking module
Many doctors prefer receiving their reports by fax. Fax delivery may fail for multiple reasons, e.g. the fax machine did not respond, the line is busy, a voice answer was detected.
Previously, EMSOW informed about the failure, but did not inform about the failure reason, which hampered troubleshooting. With this update, you can hover your mouse pointer over the “failure” label in the Reports Delivery Tracking module to see a detailed message about what happened.
[#18260] Purchased service charge excluded from account balance
Due to a bug, EMSOW used to add purchased service charges to the balance of procedures. We have fixed the bug, and now these charges are only added to claims as an informational field (Box 20 of the HCFA form) and do not affect the balance. You can still see the purchased service charges as transactions in the Billing information window.