April 23, 2020

EMSOW Weekly Newsletter – April 23, 2020

Dear imaging providers,

We are glad to inform you that we have released a new version of EMSOW with a focus on interoperability. EMSOW takes EMR integration to a new level by allowing your dispatch to keep full control over incoming exam requests.

[#19978] Receive orders through HL7

The new version of EMSOW allows you to receive orders from your clients’ EMRs through the HL7 protocol. Open the HL7 Requests module from the upper menu bar. If your EMSOW is integrated with an EMR, incoming requests will be displayed in this module.

Here, you can set search parameters to apply a filter to the requests: Status, Created date, Processed date, and Provider. Enter the required parameters, then click Search. Select the required request in the Results window, then click Process. EMSOW will open a service creation wizard to import data. Then you will be able to dispatch a technologist to perform the requested exam by using the Dispatch module.


[#19968] Search for unpaid non-denied studies from the Billing query

We have improved your revenue collection management by adding the Unpaid non-denied search option to the Billing module. It is available in the Query field in the Options panel. This option helps you retrieve unpaid studies without denials posted in EMSOW.


[#19948] Service object pair (SOP) ID search filter in PACS storage

We have extended the search options of EMSOW’s PACS Storage module. Now you can search studies by SOP ID. This filter is located in the Quick search section of the Options panel. Enter the SOP ID, then click the Search button.


April 16, 2020

EMSOW Weekly Newsletter – April 16, 2020

We hope this release finds you well. Here at EMSOW, we have been productive this week and put out 7 updates to improve your imaging workflow.


[#19955] Group exams by accession number in EOM report

We have extended the functionality of the End of month report (EOM). Now you can group studies by accession number. Open the Billing module, click Report, then select End of month (EOM) report in the dropdown menu. Select Accession number in the Group by section of the window that opens, select the columns you want to include, then click OK.


[#19951] Copy addresses from referring facilities of any type

In the previous versions of EMSOW, you could copy a service address from nursing homes only. We have improved this option, and now you can copy the address from referring facilities of any type.

[#19630] “Check payer” search filter in the Billing module

We have added the Check Payer search filter to the Billing module. It is located in the Payments section of the search panel. Type the payer’s name in the field or select it from the dropdown menu, then click Search.


[#18935] Support for DICOM transfer syntax 1.2.840.10008.

We added support for DICOM transfer syntax 1.2.840.10008. “MPEG-4 AVC/H.264 High Profile / Level 4.1” to play cineloops in MPEG-4 format in our image viewer.

[#19961] Service ID column in RVL

We have added a new column to the Resident Visit List (RVL), “SID”. The new column shows the service ID for each record. To download the RVL, go to the Processing module, click on the Print button in the order pane, then select Resident Visit List in the dropdown menu.

[#19604] Sort RVL by Type of Visit

The new version of EMSOW allows you to sort the RVL by the type of visit. Click Print in the order pane of the Processing module, then select Resident Visit List. In the window that opens, select Service type or Study type. The RVL will list new studies first, and then it will list follow-up studies.


[#19623] Create tentative orders

From now on, referring physicians can order studies from service providers without specifying an exact date of service. This can be very helpful when the date on which a study should be performed is to be determined at some point later.

To order a study, open the Physician Portal and click the Order studies button on the toolbar. The Ordered studies window will open. In this window, you can add new and manage your existing ordered studies. For a new study, simply click the Add new button on the toolbar:



Here, you can enter necessary patient information, select the type of study, and choose a tentative study date or leave this field blank. Click OK to create a study.

After that, the created study goes to the Dispatch module for further scheduling and dispatching. To manage the ordered studies from the Dispatch module, click the Order studies button on the toolbar. The Ordered studies window will display the Schedule button on the toolbar:


This button turns a tentative study into a confirmed one that dispatch can assign to a technologist.

April 9, 2020

EMSOW Weekly Newsletter – April 9, 2020

COVID-19: EMSOW Update

We hope our newsletter finds you well. The COVID-19 pandemic forces radiologists to work from home, and many turn out to be unprepared for it. A cloud solution for image storage with an integrated DICOM viewer and a billing module can help a lot to streamline the new process and stay 100% HIPAA compliant. This week, we have made three new improvements to EMSOW.

EMSOW Release

[#19927] Improved transportation code assignment (R0070/R0075)

We have improved the functionality of the Assign R0070/R0075 option in the Processing module. Now the Date of Service and Referring Facility fields of the Add transportation codes window are populated automatically based on the order information. To add transportation codes in the Processing module, click on the Assign R0070/R0075 button in the Order information section to the right.

[#19884] Patient SSN field in the Dispatch module

We have extended the search options of the Dispatch module by adding a Patient SSN filter to the Options panel. Enter a patient’s social security number and search exams by this parameter.


[#19908] More flexibility for box 32

Now you can activate the “Keep box 32 empty” option in billing company settings selectively for nursing home facilities and/or different components.


April 1, 2020

EMSOW Weekly Newsletter – April 1, 2020


Hope you’re well. Meanwhile, radiologists have to use WhatsApp to gather second opinions. During this restless time, patients should be treated by whatever means necessary. However, there are also special-purpose solutions, HIPAA-compliant and way more convenient.


[#19917] Remove sent invoices

Now you can remove sent invoices. This can be useful if you have created an invoice with an error and need to replace it. Follow the path: Billing > Invoices. Select the required invoice, click Remove selected, then click Yes in the confirmation window.


[#19901] Change a referring facility from the Dispatch Module

The new version of EMSOW allows our users to change the referring facility for an exam record right from the Dispatch module. Go to the Dispatch module, select the needed service, and click Edit. The Edit service window will open. Change the referring facility in the corresponding field. If the service is scheduled for the future, the technologist who is assigned to the case will receive an updated dispatch notification.

[#19888] Send studies for reading from Dispatch and Technologist Portal without additional confirmation

Now, when you click the Reading button in the Dispatch module or the Technologist Portal, the “Send all” checkbox will be selected automatically, so that you do not forget to deliver images to a radiologist in time.

[#19887] Add the FY billing modifier to studies with CR images

We have increased the automation of your billing management. From now on, the system will automatically add the FY billing modifier (“X-ray taken using computed radiography technology/cassette-based imaging”) to studies with Computed Radiography (CR) images.

[#19882] Improved End of Month reporting

We have enhanced the functionality of the End of Month (EoM) report. Now you can disable the Primary insurance, the Primary member ID, and the CPT code columns. Also, you can include in your report the Branch, Modality, and Finalized date columns by checking the corresponding boxes in the Print End of Month Report window.


[#19880] Dispatch performance report

This new report allows you to track the performance of your Dispatch users. Go to the Dispatch module and click the Performance report button. In the window that opens, select a date or a date range and run the report. An Excel file that includes patient and exam data and the names of users who created those exams will be downloaded to your computer.


[#19855] Add billing modifiers from the Processing module

In the new version of EMSOW, you can add billing modifiers to studies from the Processing module. Start creating a service or open the Edit service window. Click on the “arrow” button in the Studies section and select Edit billing modifiers list in the dropdown menu. In the window that opens, enter the required modifiers, then click Save. Please note that changing these modifiers after creating a claim will have no effect, as this feature is supposed to be used before you click the Auto-fill button.


[#19813] Assign referring contracts to accounts and create invoices for them

Now you can assign referring contracts to accounts (along with referring facilities). This can be used if you have a group of facilities that need to receive a collective invoice. Please note that this option will be unavailable if the contract is specified for both an account and a facility that is part of that account.

[#19900] Use branch links in EMSOW Mobile Pro

If a user is linked to branches in the Users module, they will be able to view only the orders for these branches in our iOS application.

March 26, 2020

EMSOW Weekly Newsletter – March 19, 2020

COVID-19: EMSOW Update

HealthExec: “CMS conducted an inspection of a nursing home based in Kirkland, Washington, the Life Care Center, considered to be the epicenter of the state’s outbreak of the new coronavirus, COVID-19.

Over a course of several weeks, two-thirds of the nursing home’s residents fell ill with COVID-19, as well as 47 workers. Overall, 35 people have died from the virus, exemplifying a worst-case scenario of the disease. COVID-19 disproportionately impacts the elderly by causing more severe illness and often requiring intensive care.”

We hope that our newsletter finds you well, and the self-assessment tools, discussed in the article, would help to control the threat.

EMSOW Release

[#16154] HIPAA Privacy Policy Notice

We have added a HIPAA Privacy Policy Notice for new EMSOW users. It will appear when they login to their EMSOW domain for the first time. To proceed, a user needs to accept it.


Read the notice carefully, check the Agree box, then click OK.

You can make the new users accept the HIPAA agreement by checking the corresponding box in the “Create new record” window of the Users module or disable this feature by unchecking it.

Also, under this checkbox, you will find the Force to change password checkbox, which was previously located at the bottom of the window.