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June 1, 2020
News > EMSOW Weekly Newsletter – June 1, 2020

EMSOW Weekly Newsletter – June 1, 2020

June 1, 2020

Dear imaging providers!

We are glad to inform you that a new version of EMSOW has been released this week with some general improvements and a new feature in the Invoices module.

 

[#20088] Option to sort invoices by patient name

We have improved the facility invoicing functionality of EMSOW. Previous versions of the system would always sort invoices by service ID. Now you can sort them by patient name. To enable this option, follow the path: Setup > Billing > Referring > Referring facilities. Open a facility record and click on the Billing tab. In the Invoices section, select Patient name as the preferred sorting mode, and then click OK.

20088

To learn more about the facility invoicing functionality and other useful features for your imaging business, please contact us at connect@emsow.com.

 

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    May 22, 2020
    News > EMSOW Weekly Newsletter – May 22, 2020

    EMSOW Weekly Newsletter – May 22, 2020

    May 22, 2020

    EMSOW® simplifies your diagnostic imaging workflow. We help hundreds of mobile providers all over the USA decrease their turnaround time, cut reading costs, and speed up revenue collection cycle.

    This week we have put out seven improvements that enhance EMSOW’s DICOM and billing functionality and make our platform even more intuitive and user-friendly!

     

    [#20089] “Remove” button in the Dispatch module

    Now you can remove services from the Dispatch module. Select the services you need to remove, click Remove on the toolbar in the Results section, and then click Yes to confirm the action. Please note that once you click the Yes button, the service will be permanently deleted from EMSOW.

    20089

     

    [#20085] Change study descriptions for dispatched cases in the Technologist Portal

    The new version of EMSOW allows you to change study descriptions right in the Technologist Portal. Open the Studies section, select a date of service in the Date field, and click the Change study description button as shown below.

    20085-1

    In the window that opens, start typing the new study name or its CPT code, or select the needed study type from the drop-down menu, and then click OK.

    20085-2

     

    [#20074] “Uncancel” button in the Dispatch module

    We have added a special option to reorder a canceled study in the Dispatch module. To reorder, click the Uncancel button on the upper toolbar of the Results section.
    20074

     

    [#20064] Technician hours billing

    The new version of EMSOW allows you to invoice a facility by the hours your technicians worked. Follow the path: Setup > Billing > Referring contracts. Start editing an existing contract or add a new one. In the Generic section of the Edit or Add new window, fill out the Technician hours rate field.

    20064-1

    When adding an invoice, enter the hours worked. Then click Save.

    20064-2

     

    The Quantity, Rate and Total technician charge will be stated in the invoice.

    20064-3

     

    [#20045] Order the Resident Visit List by type of visit, patient name or room number

    In previous versions of EMSOW, studies in the Resident Visit List (RVL) were always ordered by type of visit. Now you can order the studies by patient name or room.

    Go to the Schedule module, select the Patient schedule tab, click on the Print button, and select Resident Visit List in the drop-down menu. In the Order by section of the window that opens, select Patient name, Room # or Type of Visit.

    20045

     

    [#20033] New HL7 requests notifications

    From now on, the HL7 Requests item on the menu bar will turn red if there are new study requests received through the HL7 protocol. Your dispatch will never miss a new order!

    20033

     

    [#19902] Scroll through X-ray images with a mouse wheel

    We have simplified your work with X-ray images in the EMSOW DICOM viewer. Previously, scrolling through X-ray images was done by pressing Shift and rotating a mouse wheel. Now you can do that with your mouse wheel only, no need to press and hold the Shift key!

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      May 13, 2020
      News > EMSOW Weekly Newsletter – May 13, 2020

      EMSOW Weekly Newsletter – May 13, 2020

      May 13, 2020

      Dear imaging providers!

      We are glad to present a new version of EMSOW with enhanced search functionality and interoperability.

      [#20065] Service ID search filters in the Invoices and Payer Assignment modules

      We have improved the search options of EMSOW’s billing portion. Now you can search exams by service ID in the Invoices and Payer Assignment modules. You will find the corresponding search fields in the Options section on the left.

      20065

      [#20027] Auto-rotate uploaded JPEG images

      Previous versions of EMSOW did not recognize the orientation of uploaded JPEG files. Therefore, some files were displayed incorrectly, e.g. a tech sheet that was intended to be viewed vertically might have been displayed horizontally or vice versa. We have fixed this issue, and now all the JPEGs are displayed correctly.

      [#18753; #20022] Sending guarantor information through HL7

      We have improved EMSOW’s interoperability with other healthcare systems. If you send images for reading to external radiology platforms that receive order information via HL7, now you can send insurance guarantor information in the GT1 segment of ORM messages. To add the guarantor information, open the Edit service window in the Processing or Billing module. By default, EMSOW defines the patient themself as a guarantor.

      18753

      Clicking the Self button under the “Guarantor” label on the right of the Insurance section will allow you to change the guarantor relation to spouse, parent, other, employee, guardian, or life partner, and enter the guarantor information.

      20022

      In the future, we are going to make it possible to send the guarantor information in electronic insurance claims as well.

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        April 30, 2020
        News > EMSOW Weekly Newsletter – April 30, 2020

        EMSOW Weekly Newsletter – April 30, 2020

        April 30, 2020

        The new version of EMSOW that has come out this week contains some improvements aimed at facilitating your work in our image viewer as well as invoice management.

        [#19997] Search by invoice number in the Invoices module

        We have added a new filter that allows you to search for invoices by invoice number. To use this feature, follow the path: Billing > Invoices. In the Options panel on the right, you will find the Invoice number field. Enter the invoice number you are looking for, then click Search. The system will display the referring facility or account for which the invoice was created.

        19997

        [#19918, #19974] Flip and rotate tools in the DICOM viewer

        Sometimes tech sheets come into the PACS system in a wrong orientation. We have added a simple tool that helps you fix such issues. Now you can rotate the tech sheets and images right in the DICOM viewer by clicking the Rotate right and Rotate left buttons on the toolbar.

        In addition, the Flip image buttons allow you to mirror images horizontally or vertically.

        19918

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          April 23, 2020
          News > EMSOW Weekly Newsletter – April 23, 2020

          EMSOW Weekly Newsletter – April 23, 2020

          April 23, 2020

          Dear imaging providers,

          We are glad to inform you that we have released a new version of EMSOW with a focus on interoperability. EMSOW takes EMR integration to a new level by allowing your dispatch to keep full control over incoming exam requests.

          [#19978] Receive orders through HL7

          The new version of EMSOW allows you to receive orders from your clients’ EMRs through the HL7 protocol. Open the HL7 Requests module from the upper menu bar. If your EMSOW is integrated with an EMR, incoming requests will be displayed in this module.

          Here, you can set search parameters to apply a filter to the requests: Status, Created date, Processed date, and Provider. Enter the required parameters, then click Search. Select the required request in the Results window, then click Process. EMSOW will open a service creation wizard to import data. Then you will be able to dispatch a technologist to perform the requested exam by using the Dispatch module.

          19978

          [#19968] Search for unpaid non-denied studies from the Billing query

          We have improved your revenue collection management by adding the Unpaid non-denied search option to the Billing module. It is available in the Query field in the Options panel. This option helps you retrieve unpaid studies without denials posted in EMSOW.

          19968

          [#19948] Service object pair (SOP) ID search filter in PACS storage

          We have extended the search options of EMSOW’s PACS Storage module. Now you can search studies by SOP ID. This filter is located in the Quick search section of the Options panel. Enter the SOP ID, then click the Search button.

          19948

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            April 16, 2020
            News > EMSOW Weekly Newsletter – April 16, 2020

            EMSOW Weekly Newsletter – April 16, 2020

            April 16, 2020

            We hope this release finds you well. Here at EMSOW, we have been productive this week and put out 7 updates to improve your imaging workflow.

            EMSOW RELEASE

            [#19955] Group exams by accession number in EOM report

            We have extended the functionality of the End of month report (EOM). Now you can group studies by accession number. Open the Billing module, click Report, then select End of month (EOM) report in the dropdown menu. Select Accession number in the Group by section of the window that opens, select the columns you want to include, then click OK.

            19955

            [#19951] Copy addresses from referring facilities of any type

            In the previous versions of EMSOW, you could copy a service address from nursing homes only. We have improved this option, and now you can copy the address from referring facilities of any type.

            [#19630] “Check payer” search filter in the Billing module

            We have added the Check Payer search filter to the Billing module. It is located in the Payments section of the search panel. Type the payer’s name in the field or select it from the dropdown menu, then click Search.

            19630

            [#18935] Support for DICOM transfer syntax 1.2.840.10008.1.2.4.102

            We added support for DICOM transfer syntax 1.2.840.10008.1.2.4.102 “MPEG-4 AVC/H.264 High Profile / Level 4.1” to play cineloops in MPEG-4 format in our image viewer.

            [#19961] Service ID column in RVL

            We have added a new column to the Resident Visit List (RVL), “SID”. The new column shows the service ID for each record. To download the RVL, go to the Processing module, click on the Print button in the order pane, then select Resident Visit List in the dropdown menu.

            [#19604] Sort RVL by Type of Visit

            The new version of EMSOW allows you to sort the RVL by the type of visit. Click Print in the order pane of the Processing module, then select Resident Visit List. In the window that opens, select Service type or Study type. The RVL will list new studies first, and then it will list follow-up studies.

            19604

            [#19623] Create tentative orders

            From now on, referring physicians can order studies from service providers without specifying an exact date of service. This can be very helpful when the date on which a study should be performed is to be determined at some point later.

            To order a study, open the Physician Portal and click the Order studies button on the toolbar. The Ordered studies window will open. In this window, you can add new and manage your existing ordered studies. For a new study, simply click the Add new button on the toolbar:

            19623-1

             

            Here, you can enter necessary patient information, select the type of study, and choose a tentative study date or leave this field blank. Click OK to create a study.

            After that, the created study goes to the Dispatch module for further scheduling and dispatching. To manage the ordered studies from the Dispatch module, click the Order studies button on the toolbar. The Ordered studies window will display the Schedule button on the toolbar:

            19623-2

            This button turns a tentative study into a confirmed one that dispatch can assign to a technologist.

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              April 9, 2020
              News > EMSOW Weekly Newsletter – April 9, 2020

              EMSOW Weekly Newsletter – April 9, 2020

              April 9, 2020

              COVID-19: EMSOW Update

              We hope our newsletter finds you well. The COVID-19 pandemic forces radiologists to work from home, and many turn out to be unprepared for it. A cloud solution for image storage with an integrated DICOM viewer and a billing module can help a lot to streamline the new process and stay 100% HIPAA compliant. This week, we have made three new improvements to EMSOW.

              EMSOW Release

              [#19927] Improved transportation code assignment (R0070/R0075)

              We have improved the functionality of the Assign R0070/R0075 option in the Processing module. Now the Date of Service and Referring Facility fields of the Add transportation codes window are populated automatically based on the order information. To add transportation codes in the Processing module, click on the Assign R0070/R0075 button in the Order information section to the right.

              [#19884] Patient SSN field in the Dispatch module

              We have extended the search options of the Dispatch module by adding a Patient SSN filter to the Options panel. Enter a patient’s social security number and search exams by this parameter.

              19884

              [#19908] More flexibility for box 32

              Now you can activate the “Keep box 32 empty” option in billing company settings selectively for nursing home facilities and/or different components.

              19908

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                April 1, 2020
                News > EMSOW Weekly Newsletter – April 1, 2020

                EMSOW Weekly Newsletter – April 1, 2020

                April 1, 2020

                COVID-19: EMSOW UPDATE

                Hope you’re well. Meanwhile, radiologists have to use WhatsApp to gather second opinions. During this restless time, patients should be treated by whatever means necessary. However, there are also special-purpose solutions, HIPAA-compliant and way more convenient.

                EMSOW RELEASE

                [#19917] Remove sent invoices

                Now you can remove sent invoices. This can be useful if you have created an invoice with an error and need to replace it. Follow the path: Billing > Invoices. Select the required invoice, click Remove selected, then click Yes in the confirmation window.

                19917

                [#19901] Change a referring facility from the Dispatch Module

                The new version of EMSOW allows our users to change the referring facility for an exam record right from the Dispatch module. Go to the Dispatch module, select the needed service, and click Edit. The Edit service window will open. Change the referring facility in the corresponding field. If the service is scheduled for the future, the technologist who is assigned to the case will receive an updated dispatch notification.

                [#19888] Send studies for reading from Dispatch and Technologist Portal without additional confirmation

                Now, when you click the Reading button in the Dispatch module or the Technologist Portal, the “Send all” checkbox will be selected automatically, so that you do not forget to deliver images to a radiologist in time.

                [#19887] Add the FY billing modifier to studies with CR images

                We have increased the automation of your billing management. From now on, the system will automatically add the FY billing modifier (“X-ray taken using computed radiography technology/cassette-based imaging”) to studies with Computed Radiography (CR) images.

                [#19882] Improved End of Month reporting

                We have enhanced the functionality of the End of Month (EoM) report. Now you can disable the Primary insurance, the Primary member ID, and the CPT code columns. Also, you can include in your report the Branch, Modality, and Finalized date columns by checking the corresponding boxes in the Print End of Month Report window.

                19882

                [#19880] Dispatch performance report

                This new report allows you to track the performance of your Dispatch users. Go to the Dispatch module and click the Performance report button. In the window that opens, select a date or a date range and run the report. An Excel file that includes patient and exam data and the names of users who created those exams will be downloaded to your computer.

                19880

                [#19855] Add billing modifiers from the Processing module

                In the new version of EMSOW, you can add billing modifiers to studies from the Processing module. Start creating a service or open the Edit service window. Click on the “arrow” button in the Studies section and select Edit billing modifiers list in the dropdown menu. In the window that opens, enter the required modifiers, then click Save. Please note that changing these modifiers after creating a claim will have no effect, as this feature is supposed to be used before you click the Auto-fill button.

                19885

                [#19813] Assign referring contracts to accounts and create invoices for them

                Now you can assign referring contracts to accounts (along with referring facilities). This can be used if you have a group of facilities that need to receive a collective invoice. Please note that this option will be unavailable if the contract is specified for both an account and a facility that is part of that account.

                [#19900] Use branch links in EMSOW Mobile Pro

                If a user is linked to branches in the Users module, they will be able to view only the orders for these branches in our iOS application.

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                  March 26, 2020
                  News > EMSOW Weekly Newsletter – March 19, 2020

                  EMSOW Weekly Newsletter – March 19, 2020

                  March 26, 2020

                  COVID-19: EMSOW Update

                  HealthExec: “CMS conducted an inspection of a nursing home based in Kirkland, Washington, the Life Care Center, considered to be the epicenter of the state’s outbreak of the new coronavirus, COVID-19.

                  Over a course of several weeks, two-thirds of the nursing home’s residents fell ill with COVID-19, as well as 47 workers. Overall, 35 people have died from the virus, exemplifying a worst-case scenario of the disease. COVID-19 disproportionately impacts the elderly by causing more severe illness and often requiring intensive care.”

                  We hope that our newsletter finds you well, and the self-assessment tools, discussed in the article, would help to control the threat.

                  EMSOW Release

                  [#16154] HIPAA Privacy Policy Notice

                  We have added a HIPAA Privacy Policy Notice for new EMSOW users. It will appear when they login to their EMSOW domain for the first time. To proceed, a user needs to accept it.

                  16154-1

                  Read the notice carefully, check the Agree box, then click OK.

                  You can make the new users accept the HIPAA agreement by checking the corresponding box in the “Create new record” window of the Users module or disable this feature by unchecking it.

                  Also, under this checkbox, you will find the Force to change password checkbox, which was previously located at the bottom of the window.

                  16154-2

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                    March 19, 2020
                    News > EMSOW Weekly Newsletter – March 19, 2020

                    EMSOW Weekly Newsletter – March 19, 2020

                    March 19, 2020

                    COVID-19: EMSOW Update

                    Dear EMSOW customers and business owners!

                    We hope this newsletter finds you well. Here at EMSOW, we are closely monitoring the situation with COVID-19. We are strictly observing the health authorities’ recommendations and do everything we can to keep our team healthy and our customers timely supported. EMSOW, as well as our customer service, will operate as normal. You can count on us 24/7.

                    EMSOW Release

                    [#19843; #19739] Reschedule dispatched exams

                    Now you can change service dates right in the Dispatch module. Double-click on a service, then enter the required dates in the Order date and Date of Service fields.

                    19739

                    Moreover, we have improved the automation of your scheduling management. If you move a service from the Dispatch module to another date, the system will automatically create the corresponding event in the Schedule module. If there are no orders for this date, an order and an event will be created. This feature will not be activated, if the event has been canceled.

                    [#19830] Referring groups in Billing Rules, Transportation and Setup rules

                    We have extended the functionality of EMSOW’s Billing, Transportation and Setup rules, by adding the Referring groups condition. To add it to a rule, click on the “Plus” button in the Add new rule or Edit rule window.

                    19830

                    [#19806] Billing state field in referring facilities

                    Now you can indicate billing states for referring facilities according to Medicare localities. Follow the path: Setup > Referring > Referring facilities. Start adding a new facility or editing an existing one. In the Billing tab of the window, you will find the Billing state field. Start entering the state or select it from the dropdown menu.

                    19806

                    Then, you can filter services in the Billing module by Referring billing state. Use the corresponding filter in the Referring doctor section of the Options pane.

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                      March 12, 2020
                      News > EMSOW Weekly Newsletter – March 12, 2020

                      EMSOW Weekly Newsletter – March 12, 2020

                      March 12, 2020

                      Modality Worklist: A Brief Introduction for Beginners

                      Check out our introductory article about the Modality Worklist on Medium. The Modality Worklist (or MWL) is a feature of the DICOM protocol that allows you to transfer procedure lists to be performed from a PACS server to your diagnostic equipment. Being a comprehensive yet user-friendly and intuitive solution, EMSOW supports this functionality.

                      EMSOW Release

                      [#19755] Technologist Portal will warn the user if the DICOM patient name does not match the patient name from Dispatch

                      We have decreased the risk of human error in the Technologist portal. Now, if you attach images to studies by using the drag-and-drop function and the patient name in the images does not match that in the dispatch entry, the system will warn you with a confirmation window.

                      19755

                      [#19754] Social Security Number in the Portable Services Requisition form

                      We have added the Social Security Number (SSN) field to the Portable Services Requisition form, which you can print from the Billing module.

                      19579

                      [#19751] Keep the state of the Worksheet filter in the Technologist Portal

                      We have improved the search functionality of the Technologist Portal by adding a stateful Worksheet filter. It is located under the Group by filter in the Options panel and contains the following options: Saved, Not saved, and All. The stateful filter “remembers” the search condition used in the previous search, so you can set up your portal to display studies without a saved worksheet at all times.

                      19751

                      [#19752] New stateful filters in the Dispatch module

                      We have added new stateful filters to the Dispatch module. They include the following search options: Dispatch stage, Critical Findings, Priority, Branches, Referring facilities, Technologists, Modalities, Hide items flagged as “phoned”, Hide items with delivered reports, Hide items flagged as confirmed by technologist, and Show cancelled items. Check the needed box once, and the system will remember your choice for all the future searches!

                      19752

                      [#19798] Self-payment option in Referring Contracts

                      We have added the Self checkbox to referring contract conditions so that you could apply them to self-pay patients. EMSOW considers a patient self-pay if there is no insurance specified for him or her. To use this option, follow the path: Setup > Billing > Referring contracts. Create a new contract or start editing an existing one.

                      19798

                      [#19753] Charge percentage in Referring Contracts

                      Another improvement in the Referring Contracts functionality is the percentage field (displayed as %:). This field is used to apply a percentage to the Charge based on field that allows you to reference an insurance company’s fee schedule in your contracts.

                      19753

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                        March 6, 2020
                        News > EMSOW Weekly Newsletter – March 6, 2020

                        EMSOW Weekly Newsletter – March 6, 2020

                        March 6, 2020

                        An article from EMSOW: PACS for Beginners

                        Thinking about getting a PACS solution? If you are about to launch your own mobile diagnostic business, check out our introductory article about PACS technology.
                        Subscribe to our blog on Medium to read more articles!

                        [#19756] “Group by” search option in the Technologist portal

                        We have improved the search options in the Technologist portal by adding the Group by option, similar to that in our PACS storage module. Now, you can group your images by Study UID, attached studies, and DICOM studies (default). Previously all the images were automatically arranged by Study UID.

                        19756

                        [#19579] Transaction conditions for billing

                        We have improved our auto-posting feature. Now you can automatically write off a pending amount when you receive a denial with certain codes. Go to Setup > Billing > Transaction conditions. Click Add new and enter a range of CPT codes, insurances, as well as CARC/RARC codes.

                        19579

                        [#19726] “Cancel” button in the Dispatch module

                        Now you can cancel exams right in the Dispatch module. Select the needed studies, click the Cancel button, enter a cancellation reason in the window that opens (you can also skip it), then click OK. The exams will receive the canceled status and disappear from the Dispatch module. Please note that if an exam is confirmed by a technologist, it cannot be canceled. To cancel unconfirmed studies, you will need to “undispatch” them and notify the technologist.

                        19726

                         

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                          February 27, 2020
                          News > EMSOW Weekly Newsletter – February 27, 2020

                          EMSOW Weekly Newsletter – February 27, 2020

                          February 27, 2020

                          “Extended functionality” – that’s how this week’s updates can be put into two words. We have improved referring facility records management, and updated the reading rules module to add support for conditions based on the date of service. Moreover, we have improved the transportation coding functionality. If you are a portable X-ray company and not our customer yet, book a demo and take a look at EMSOW in action (check out the “Schedule a demo” button on our website).

                          [#19639] New columns in the Referring Facilities module

                          We have added new columns to the Referring Facility module so that you could manage your referring facility records more efficiently. Now you can display the following parameters for them: Short name; Full name; Account; Ordering facility; Billing settings; Contract; Contacts; Study groups.

                          You can add the corresponding columns to the Results pane or remove them from it by clicking the “arrow” button to the left of each column.

                          19639

                          [#19420] Date of service conditions in reading rules

                          We have extended the functionality of reading rules. Now you can add the DoS from and DoS to conditions. For example, this update is helpful if you need to autofill your services from/to a specific date or within a date range. To add these (or any other) conditions, go to the Reading Rules module and add a new rule or start editing an existing one. In the window that opens, click the “plus” button, and add the needed conditions from the dropdown menu.

                          19420

                          [#19649] Reworked feature: “Related transportation codes”

                          Now you can assign X-ray transportation codes in the Processing, Billing, and Payer Assignment modules by clicking the Assign R0070/R0075.

                          19649_1

                          In the window that opens, enter search options in the Options section, click Search, select studies that were done within the same trip, and click the Add transportation codes button. This will add HCPCS code R0070 to studies done within single-patient trips, and R0075 (with appropriate modifiers) to studies done within multi-patient trips.

                          19469_2

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                            February 19, 2020
                            News > EMSOW Weekly Newsletter – February 19, 2020

                            EMSOW Weekly Newsletter – February 19, 2020

                            February 19, 2020

                            Hi, we hope you had a wonderful Presidents’ Day. Meanwhile, we put out a new feature to improve your scheduling management.

                            [#19588] Counters for performed, scheduled and canceled services

                            Previously, you had to scroll the mouse down the order window to see the number of scheduled, performed and canceled services. Now you can view these details in the Order Information section of the Processing module. The number of services is displayed near the icons, which refer to the service status.

                            19588

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                              February 12, 2020
                              News > EMSOW Weekly Newsletter – February 12, 2020

                              EMSOW Weekly Newsletter – February 12, 2020

                              February 12, 2020

                              This week we have been working on automating EMSOW’s insurance management. And here’s a new improvement, check it out!

                              [#19595] Insurance overrides based on service address

                              In addition to our previous update (#19561), now you can override multiple insurances at once, on the basis of the service location zip code. It can be either a facility’s or patient’s zip, depending on the PoS code.

                              Also, we have changed the directory of this setting. To access it, go to the Setup menu, click Rules, and select Insurance Overrides.
                              19595

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                                February 5, 2020
                                News > EMSOW Weekly Newsletter – February 5, 2020

                                EMSOW Weekly Newsletter – February 5, 2020

                                February 5, 2020

                                Last week, our developers focused on improving insurance settings and the Clearing module. With the latest version of EMSOW, you’ll get more flexibility for automatic replacement of insurances and ERA management.

                                [#19553] Hide notice pages in paper statements for patients

                                By default, past due and final patient statements generated by EMSOW include a notice page, reminding that the payment is past due. If such reminders are undesirable, you can create statements without the notice pages by selecting the “Do not include notice pages in pastdue and final account statements” option in the billing company settings (Setup / Billing / Billing companies).


                                19553

                                 [#19561] Override multiple insurances based on ZIP code

                                The Insurance Overrides module replaces patient insurances based on the ZIP code of the referring facility. Now you can override multiple insurances at once, without creating many insurance rules. Go to the Setup menu and select Insurance Overrides. Add a new or edit an existing insurance rule. In the Insurances field, you will be able to enter several insurances.


                                19561

                                [#19564] Additional search options in the Clearing module

                                Now you can manage your ERAs more efficiently, thanks to two additional search options in the Clearing module. First, we have added the Taken search option, where you can select files marked as taken, not taken, or any. For example, you can select Not taken, and the system will display unposted checks, if you use the “Taken” flag to mark completely posted ERAs.

                                Another update is the Files without tags checkbox right below the Tags field, which allows you to retrieve files without any tags. Reminder: you can create tags for ERAs by going to Setup / Billing / Clearing Tags.


                                19564

                                [#19562] Prefix filter in the Clearing module

                                If you use the “Prefix for Claim Submitter’s Identifier” setting in the “Billing companies” module, you can now use those prefix values as filter criteria for incoming ERAs in the Clearing module. This will allow you to find ERAs that reference claims submitted on behalf of specific billing companies.


                                19562

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                                  January 29, 2020
                                  News > EMSOW Weekly Newsletter – January 29, 2020

                                  EMSOW Weekly Newsletter – January 29, 2020

                                  January 29, 2020

                                  If your imaging business covers multiple states, this EMSOW update is right for you. Another useful feature inspired by our customers!

                                  [#19528] Search referring facilities by state

                                  We have added the State filter to the Processing and Billing modules. In both modules, they are located in the Options panel to the right of the window – in the Filter menu of the Processing module and in the Referring doctor dropdown menu of the Billing module. This feature helps you easily find services referred by facilities, operating in various states.


                                  #19528

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                                    January 22, 2020
                                    News > EMSOW Weekly Newsletter – January 22, 2020

                                    EMSOW Weekly Newsletter – January 22, 2020

                                    January 22, 2020

                                    Here is an important update to improve your imaging workflow with EMSOW:

                                    EMSOW RELEASE

                                    [#17866] Add new facility and doctor records while creating or editing orders and services

                                    Now you can add a new referring doctor, facility or rendering provider while scheduling an exam, even without going to setup modules. For example, in the Edit service window, click on the “plus” button to the left of the Referring doctor field. In the window that opens, enter the details of the new referring physician, then click Save. The same can be done for referring facilities and rendering providers.


                                    17866

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                                      January 15, 2020
                                      News > EMSOW Weekly Newsletter – January 15, 2020

                                      EMSOW Weekly Newsletter – January 15, 2020

                                      January 15, 2020

                                      INDUSTRY NEWS

                                      TechCrunch: “Every day, millions of new medical images containing the personal health information of patients are spilling out onto the internet.” About half of these images belong to patients from the USA. It seems like cyber-security risks are becoming more acute. One of the ways to minimize them is to use a secure cloud platform for image transfer.

                                      In response to these challenges, our developers are constantly working on enhancing EMSOW’s security. However, this week we have focused on improving our billing and posting systems.

                                      EMSOW RELEASE

                                      [#19412] Do not create patient statements for claims forwarded to a secondary payer

                                      We have updated our payment posting feature to prevent errors and improve your billing accuracy. From now on, the system will not create a patient statement when you are posting a payment from an ERA that indicates that the original claim was forwarded to a secondary insurance carrier. If the secondary insurance is not entered into the service record, an error message will be displayed, asking the user to add the secondary insurance to the service.

                                       

                                      [#19372] Updates in the Clearing module

                                      To further improve your billing accuracy, we have also updated the Clearing module. Now, before you mark a file as taken by ticking the flag icon in the Taken column, you will see a confirmation window. To mark the file as taken, click Yes. Besides, we have added the Date taken column so that you could easily track the date and time of when the files were taken.


                                      19372

                                      [#19482] Improved claims search

                                      Now you can gain better control over your revenue streams. Previously, the Unsent claims filter disregarded the claims that users marked as submitted manually, so the filter would display those claims as if they were unsent. We have fixed this issue. Also, we have added a new filter, Unsent claims (via clearing house), which allows you to search specifically for claims that are supposed to be sent electronically.


                                      19482

                                      [#19490] Billing status icons in the Processing module

                                      You asked us to visualize the billing status of exams in the Processing module, and we did it. We have added visual icons to the billing status line. Now, along with the textual description, you will see status icons: ‎✅ for paid exams, ⌛ for pending payments, and ✍️ for written-off amounts. This update will help your staff see the billing status of the exams at a glance!


                                      19490

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                                        January 9, 2020
                                        News >

                                        January 9, 2020

                                        Emsow postcard

                                        EMSOW TEAM WISHES YOU HAPPY HOLIDAYS!

                                        It has been a productive year for us. All in all, the system has been updated 50 times with 433 improvements! We have been focusing on automation, integration, and user-friendliness. Many of these updates are inspired by our customers. We want to thank you for being with us all this time and helping us become better. We’ll keep on doing our best in the upcoming 2020!

                                        Here is a couple of our most noteworthy updates of 2019:

                                        [#18174] Make any file types available in Physician Portal
                                        We have made it possible to make any file type available to Physician Portal users. Go to Setup  Processing  File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.

                                        [#18309] NPPES integration
                                        EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.

                                        [#18663] Rendering Provider portal
                                        To improve EMSOW’s usability for clinical practitioners, we have created the Rendering Provider portal. Here, you can create studies in order to save the results of your work with patients. By clicking the “Edit worksheet” button, you can add notes to the studies based on customizable templates. User-friendly search filters allow you to filter the studies by any criteria, from the date of service to the patient’s or doctor’s name. To get yourself set up with the new module, please contact EMSOW support at support@emsow.com.

                                        [#19089] Check eligibility for the date of service
                                        We have made the eligibility check feature more versatile, so now you can check eligibility for the date of service. For example, you can check if a patient is eligible to receive a service scheduled in advance.

                                        [#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More
                                        We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go!

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                                          December 11, 2019
                                          News > EMSOW Weekly Newsletter – December 11, 2019

                                          EMSOW Weekly Newsletter – December 11, 2019

                                          December 11, 2019

                                          [#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More

                                          If you are about to go mobile (or already running a mobile diagnostic business), there’s good news. We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go.
                                          Here’s the complete list of updates:
                                          * iOS 13/iPadOS support added
                                          * Application icons and images redesigned
                                          * New report template engine implemented – more productive, fast and user-friendly
                                          * Administrator mode implemented – now you can view visits and exams for all users
                                          * Study management system updated:
                                          * patient editing available to all users
                                          * patient insurance editing available to all users
                                          * study lookup improved
                                          * patient state lookup improved
                                          * exam editing available to all users
                                          * exam diagnosis codes viewing/editing implemented
                                          * exam follow-up date viewing/editing implemented
                                          * scheduled exam viewing/editing implemented
                                          * app stability and performance improved


                                          19104

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                                            December 4, 2019
                                            News > EMSOW Weekly Newsletter – December 4, 2019

                                            EMSOW Weekly Newsletter – December 4, 2019

                                            December 4, 2019

                                            INDUSTRY NEWS

                                            If you are a mobile imaging provider, then you must secure your patient information and eliminate any leakage risk. Jennings Aske, an information security expert from NewYork-Presbyterian, describes cyber-security challenges.

                                            Thinking about a secure way to store, transfer and manage your images and documents? Check out EMSOW website!

                                            EMSOW RELEASE

                                            [#19257] Updated ICD-10 code database
                                            We have updated the ICD-10 code database according to the changes released by the Centers for Disease Control and Prevention (CDC) in October 2019. The latest ICD-10 codes are now available in EMSOW.

                                            [#19346] Critical findings checkbox in the report interface
                                            We have replaced the critical findings window in the report interface. Now reading physicians do not need to select if the report findings are critical when finalizing each report. Instead, they can either click the new checkbox at the bottom of the screen or ignore it (if there are no critical findings).

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                                              November 27, 2019
                                              News > EMSOW Weekly Newsletter – November 27, 2019

                                              EMSOW Weekly Newsletter – November 27, 2019

                                              November 27, 2019

                                              Happy Thanksgiving!

                                              EMSOW Team wishes you and your loved ones a day full of splendor and gratitude! We are looking forward to helping you in the future. Happy Thanksgiving!

                                              Meanwhile, before the Thanksgiving dinner is ready, our developers have added a couple of useful updates.

                                              EMSOW RELEASE

                                              [#19315] Post payments even if some CPT codes are closed
                                              A few of our customers had reported being unable to post co-pay payments to multi-CPT study records. Our tech team investigated the issue and released an update to resolve it. Now you can post payments to study records consisting of several CPTs even if the billing history for some of the CPTs has been closed due to zero balance (e.g. if you have posted an insurance payment with a co-pay value that only applies to one of the CPTs).

                                              [#19323] Rejection management in the Clearing module
                                              With the latest Clearing module update, you can manage rejected claims more efficiently. Find claim responses for a certain date range by using the filter and click on the claim number link in the Claims column. In the details window, you can view rejection reasons and claim information. The Actions column contains buttons to edit service and billing information that allow you to quickly correct any data and resubmit the claims. Also, there is a Service ID link to jump from this window to the Processing module.


                                              19323

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                                                November 21, 2019
                                                News > EMSOW Weekly Newsletter – November 21, 2019

                                                EMSOW Weekly Newsletter – November 21, 2019

                                                November 21, 2019

                                                EMSOW RELEASE

                                                [#19186] Critical findings reminder

                                                We have added to EMSOW a reminder of critical findings. From now on, when a reading doctor finalizes a report, they are prompted to select if the report findings are critical:

                                                If “Positive” is selected, some of your staff can receive a notification of critical findings:

                                                EMSOW can send these reminders to certain employees or to all employees from a specific department. To use this feature and configure who will receive such notifications, please contact our support team.

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                                                  November 7, 2019
                                                  News > EMSOW Weekly Newsletter – November 7, 2019

                                                  EMSOW Weekly Newsletter – November 7, 2019

                                                  November 7, 2019

                                                  INDUSTRY NEWS

                                                  George Curtis, HIPAA security officer at Houston Healthcare, talks about the EHR/EMR revolution and the pitfalls of EHR integration.

                                                  By the way, we have added some new EHR functionality to the latest version of EMSOW.

                                                  EMSOW RELEASE

                                                  [#19216] Displaying studies older than one year in patient history tooltips

                                                  From now on, patient history tooltips in the Processing and Billing modules can display full patient history, including studies that are older than one year:


                                                  19216

                                                  To enable this feature or learn more about EHR functionality in EMSOW, please contact our support at support@emsow.com.

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                                                    October 24, 2019
                                                    News > EMSOW Weekly Newsletter – October 24, 2019

                                                    EMSOW Weekly Newsletter – October 24, 2019

                                                    October 24, 2019

                                                    EXPERT TIPS FROM RADIOLOGY BUSINESS

                                                    “Listen and remain present.” These tips seem to be obvious. Still, radiologists should pay more attention to them, considers Radiology Business. With EMSOW, you can provide quality service and keep your patients happy! Here is a couple of our latest upgrades.

                                                    EMSOW RELEASE

                                                    [#19108] Ordering facilities filter in the “Dispatch turnaround time analysis” module

                                                    One of our customers asked us for functionality to analyze dispatch turnaround time for particular ordering facilities. And here we are with a new search filter in the “Dispatch turnaround time analysis” module. Select the needed ordering facilities in the corresponding filter, and all the studies ordered by those facilities will be displayed in a single click! For each of the studies, the module will calculate the time your doctors took to provide their reports.
                                                    19108

                                                    [#18983] Improved autofill functionality
                                                    We have upgraded the Autofill tool – one of the most powerful EMSOW features. This tool allows you to do the following for a set of services, in one click:

                                                    • Automatically route studies to a reading provider, based on a set of conditions, such as modality, insurance or referring doctor. For example, if you want all X-rays ordered by St. Nowhere Hospital for Medicaid patients to be interpreted by Dr. John Doe, MD, Autofill is your best friend!
                                                    • Instantly generate electronic claims, superbills or patient statements using the appropriate NPI, Tax ID and address. Think of Autofill as a magic wand that takes a HCFA-1500 form and fills all the boxes with the right info – and if you use an automated clearing house instead of old school forms, it handles EDI files as well.

                                                    The new version of Autofill displays the result of applying reading and billing rules before saving it, so you can check if your rules are behaving correctly prior to the change taking effect. You can view all potential issues in the “Reading result” and “Billing result” columns, and, having reviewed the results, you can “Save reading”, “Save billing”, or “Save all” by clicking the corresponding buttons.
                                                    19108

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                                                      October 16, 2019
                                                      News > EMSOW Weekly Newsletter – October 16, 2019

                                                      EMSOW Weekly Newsletter – October 16, 2019

                                                      October 16, 2019

                                                      INDUSTRY NEWS

                                                      The American College of Radiology (ACR) is going to promote diversity by offering internships for women. The program is aimed to help first-year medical students connect with practicing radiologists. Here at EMSOW, we cherish diversity, besides, we are promoting quality and efficiency in medical imaging!

                                                      EMSOW RELEASE

                                                      [#19162] New search filter in the Billing module: Unassigned payer
                                                      We have added a new search parameter to the Query filter of the Billing module, Unassigned payer. This new query allows you to search services, for which payer assignment is required (as per referring facility settings), but has not been completed via the Payer Assignment module. To use this search parameter, start typing “Unassigned payer” or select it in the dropdown menu of the Query field.


                                                      Unassigned payer

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                                                        October 9, 2019
                                                        News > EMSOW Weekly Newsletter – October 9, 2019

                                                        EMSOW Weekly Newsletter – October 9, 2019

                                                        October 9, 2019

                                                        INDUSTRY NEWS

                                                        Healthcaretech Outlook reports increasing risk of HIPAA-protected patient information leakages. That is one more reason for imaging providers to consider switching to cloud PACS storage with encrypted connection.

                                                        EMSOW RELEASE

                                                        [#19057] Transfer CARC and RARC codes to secondary claims

                                                        From now on, CARC and RARC codes from ERA files will appear in secondary claims generated by the system. This helps you avoid denials and improve your bottom line.


                                                        19057

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                                                          October 3, 2019
                                                          News > EMSOW Weekly Newsletter – October 3, 2019

                                                          EMSOW Weekly Newsletter – October 3, 2019

                                                          October 3, 2019

                                                          MEDICAL IMAGING NEWS

                                                          Radiology Business reports an increasing ePHI leakage threat. Sometimes access to patient information reminds not even of hacking, but of walking into an open door. This serious HIPAA violation can be easily escaped by using secure cloud storage EMSOW provides.

                                                          EMSOW RELEASE

                                                          [#19041] Ability to upload EEG files

                                                          We have extended the functionality of document management in EMSOW. Now our users can attach EEG files with the “.eas” extension to study records. All in all, the “Documents” section currently supports 16 file formats! To attach a file to a study, click the “Documents” button in the Processing module or in the Technologist Portal.


                                                          Ability to upload EEG files

                                                          [#19089] Check eligibility for the date of service

                                                          Previously, you could check insurance eligibility only for the current date. We have made the eligibility check feature more versatile, so now you can check eligibility for the date of service. For example, you can check if a patient is eligible to receive a service scheduled in advance.

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                                                            September 18, 2019
                                                            News > EMSOW Weekly Newsletter – September 18, 2019

                                                            EMSOW Weekly Newsletter – September 18, 2019

                                                            September 18, 2019

                                                            MEDICAL IMAGING NEWS

                                                            The New England Journal of Medicine reports that vaping can cause lung diseases, i.e., marketing claims about the safety of electronic cigarettes may mislead the customers.

                                                            EMSOW RELEASE

                                                            [#19044] Patient address in templates

                                                            We have enhanced our templated reporting engine. Now EMSOW can automatically fill a patient’s street address, city, state, and ZIP Code in report templates.

                                                            By the way, did you know that you could use the templates to create not just ultrasound worksheets and image interpretation reports, but also consent forms, requisition forms and other types of documentation? Ask us how!

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