[#19755] Technologist Portal will warn the user if the DICOM patient name does not match the patient name from Dispatch
We have decreased the risk of human error in the Technologist portal. Now, if you attach images to studies by using the drag-and-drop function and the patient name in the images does not match that in the dispatch entry, the system will warn you with a confirmation window.
[#19754] Social Security Number in the Portable Services Requisition form
We have added the Social Security Number (SSN) field to the Portable Services Requisition form, which you can print from the Billing module.
[#19751] Keep the state of the Worksheet filter in the Technologist Portal
We have improved the search functionality of the Technologist Portal by adding a stateful Worksheet filter. It is located under the Group by filter in the Options panel and contains the following options: Saved, Not saved, and All. The stateful filter “remembers” the search condition used in the previous search, so you can set up your portal to display studies without a saved worksheet at all times.
[#19752] New stateful filters in the Dispatch module
We have added new stateful filters to the Dispatch module. They include the following search options: Dispatch stage, Critical Findings, Priority, Branches, Referring facilities, Technologists, Modalities, Hide items flagged as “phoned”, Hide items with delivered reports, Hide items flagged as confirmed by technologist, and Show cancelled items. Check the needed box once, and the system will remember your choice for all the future searches!
[#19798] Self-payment option in Referring Contracts
We have added the Self checkbox to referring contract conditions so that you could apply them to self-pay patients. EMSOW considers a patient self-pay if there is no insurance specified for him or her. To use this option, follow the path: Setup > Billing > Referring contracts. Create a new contract or start editing an existing one.
[#19753] Charge percentage in Referring Contracts
Another improvement in the Referring Contracts functionality is the percentage field (displayed as %:). This field is used to apply a percentage to the Charge based on field that allows you to reference an insurance company’s fee schedule in your contracts.
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[#19756] “Group by” search option in the Technologist portal
We have improved the search options in the Technologist portal by adding the Group by option, similar to that in our PACS storage module. Now, you can group your images by Study UID, attached studies, and DICOM studies (default). Previously all the images were automatically arranged by Study UID.
[#19579] Transaction conditions for billing
We have improved our auto-posting feature. Now you can automatically write off a pending amount when you receive a denial with certain codes. Go to Setup > Billing > Transaction conditions. Click Add new and enter a range of CPT codes, insurances, as well as CARC/RARC codes.
[#19726] “Cancel” button in the Dispatch module
Now you can cancel exams right in the Dispatch module. Select the needed studies, click the Cancel button, enter a cancellation reason in the window that opens (you can also skip it), then click OK. The exams will receive the canceled status and disappear from the Dispatch module. Please note that if an exam is confirmed by a technologist, it cannot be canceled. To cancel unconfirmed studies, you will need to “undispatch” them and notify the technologist.
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[#19639] New columns in the Referring Facilities module
We have added new columns to the Referring Facility module so that you could manage your referring facility records more efficiently. Now you can display the following parameters for them: Short name; Full name; Account; Ordering facility; Billing settings; Contract; Contacts; Study groups.
You can add the corresponding columns to the Results pane or remove them from it by clicking the “arrow” button to the left of each column.
[#19420] Date of service conditions in reading rules
We have extended the functionality of reading rules. Now you can add the DoS from and DoS to conditions. For example, this update is helpful if you need to autofill your services from/to a specific date or within a date range. To add these (or any other) conditions, go to the Reading Rules module and add a new rule or start editing an existing one. In the window that opens, click the “plus” button, and add the needed conditions from the dropdown menu.
[#19649] Reworked feature: “Related transportation codes”
Now you can assign X-ray transportation codes in the Processing, Billing, and Payer Assignment modules by clicking the Assign R0070/R0075.
In the window that opens, enter search options in the Options section, click Search, select studies that were done within the same trip, and click the Add transportation codes button. This will add HCPCS code R0070 to studies done within single-patient trips, and R0075 (with appropriate modifiers) to studies done within multi-patient trips.
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[#19588] Counters for performed, scheduled and canceled services
Previously, you had to scroll the mouse down the order window to see the number of scheduled, performed and canceled services. Now you can view these details in the Order Information section of the Processing module. The number of services is displayed near the icons, which refer to the service status.
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[#19595] Insurance overrides based on service address
In addition to our previous update (#19561), now you can override multiple insurances at once, on the basis of the service location zip code. It can be either a facility’s or patient’s zip, depending on the PoS code.
Also, we have changed the directory of this setting. To access it, go to the Setup menu, click Rules, and select Insurance Overrides.
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[#19553] Hide notice pages in paper statements for patients
By default, past due and final patient statements generated by EMSOW include a notice page, reminding that the payment is past due. If such reminders are undesirable, you can create statements without the notice pages by selecting the “Do not include notice pages in pastdue and final account statements” option in the billing company settings (Setup / Billing / Billing companies).
[#19561] Override multiple insurances based on ZIP code
The Insurance Overrides module replaces patient insurances based on the ZIP code of the referring facility. Now you can override multiple insurances at once, without creating many insurance rules. Go to the Setup menu and select Insurance Overrides. Add a new or edit an existing insurance rule. In the Insurances field, you will be able to enter several insurances.
[#19564] Additional search options in the Clearing module
Now you can manage your ERAs more efficiently, thanks to two additional search options in the Clearing module. First, we have added the Taken search option, where you can select files marked as taken, not taken, or any. For example, you can select Not taken, and the system will display unposted checks, if you use the “Taken” flag to mark completely posted ERAs.
Another update is the Files without tags checkbox right below the Tags field, which allows you to retrieve files without any tags. Reminder: you can create tags for ERAs by going to Setup / Billing / Clearing Tags.
[#19562] Prefix filter in the Clearing module
If you use the “Prefix for Claim Submitter’s Identifier” setting in the “Billing companies” module, you can now use those prefix values as filter criteria for incoming ERAs in the Clearing module. This will allow you to find ERAs that reference claims submitted on behalf of specific billing companies.
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[#19528] Search referring facilities by state
We have added the State filter to the Processing and Billing modules. In both modules, they are located in the Options panel to the right of the window – in the Filter menu of the Processing module and in the Referring doctor dropdown menu of the Billing module. This feature helps you easily find services referred by facilities, operating in various states.
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[#17866] Add new facility and doctor records while creating or editing orders and services
Now you can add a new referring doctor, facility or rendering provider while scheduling an exam, even without going to setup modules. For example, in the Edit service window, click on the “plus” button to the left of the Referring doctor field. In the window that opens, enter the details of the new referring physician, then click Save. The same can be done for referring facilities and rendering providers.
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[#19412] Do not create patient statements for claims forwarded to a secondary payer
We have updated our payment posting feature to prevent errors and improve your billing accuracy. From now on, the system will not create a patient statement when you are posting a payment from an ERA that indicates that the original claim was forwarded to a secondary insurance carrier. If the secondary insurance is not entered into the service record, an error message will be displayed, asking the user to add the secondary insurance to the service.
[#19372] Updates in the Clearing module
To further improve your billing accuracy, we have also updated the Clearing module. Now, before you mark a file as taken by ticking the flag icon in the Taken column, you will see a confirmation window. To mark the file as taken, click Yes. Besides, we have added the Date taken column so that you could easily track the date and time of when the files were taken.
[#19482] Improved claims search
Now you can gain better control over your revenue streams. Previously, the Unsent claims filter disregarded the claims that users marked as submitted manually, so the filter would display those claims as if they were unsent. We have fixed this issue. Also, we have added a new filter, Unsent claims (via clearing house), which allows you to search specifically for claims that are supposed to be sent electronically.
[#19490] Billing status icons in the Processing module
You asked us to visualize the billing status of exams in the Processing module, and we did it. We have added visual icons to the billing status line. Now, along with the textual description, you will see status icons: ✅ for paid exams, ⌛ for pending payments, and ✍️ for written-off amounts. This update will help your staff see the billing status of the exams at a glance!
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It has been a productive year for us. All in all, the system has been updated 50 times with 433 improvements! We have been focusing on automation, integration, and user-friendliness. Many of these updates are inspired by our customers. We want to thank you for being with us all this time and helping us become better. We’ll keep on doing our best in the upcoming 2020!
Here is a couple of our most noteworthy updates of 2019:
[#18174] Make any file types available in Physician Portal
We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.
[#18309] NPPES integration
EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.
[#18663] Rendering Provider portal
To improve EMSOW’s usability for clinical practitioners, we have created the Rendering Provider portal. Here, you can create studies in order to save the results of your work with patients. By clicking the “Edit worksheet” button, you can add notes to the studies based on customizable templates. User-friendly search filters allow you to filter the studies by any criteria, from the date of service to the patient’s or doctor’s name. To get yourself set up with the new module, please contact EMSOW support at support@emsow.com.
[#19089] Check eligibility for the date of service
We have made the eligibility check feature more versatile, so now you can check eligibility for the date of service. For example, you can check if a patient is eligible to receive a service scheduled in advance.
[#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More
We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go!
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[#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More
If you are about to go mobile (or already running a mobile diagnostic business), there’s good news. We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go.
Here’s the complete list of updates:
* iOS 13/iPadOS support added
* Application icons and images redesigned
* New report template engine implemented – more productive, fast and user-friendly
* Administrator mode implemented – now you can view visits and exams for all users
* Study management system updated:
* patient editing available to all users
* patient insurance editing available to all users
* study lookup improved
* patient state lookup improved
* exam editing available to all users
* exam diagnosis codes viewing/editing implemented
* exam follow-up date viewing/editing implemented
* scheduled exam viewing/editing implemented
* app stability and performance improved
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[#19257] Updated ICD-10 code database
We have updated the ICD-10 code database according to the changes released by the Centers for Disease Control and Prevention (CDC) in October 2019. The latest ICD-10 codes are now available in EMSOW.
[#19346] Critical findings checkbox in the report interface
We have replaced the critical findings window in the report interface. Now reading physicians do not need to select if the report findings are critical when finalizing each report. Instead, they can either click the new checkbox at the bottom of the screen or ignore it (if there are no critical findings).
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[#19315] Post payments even if some CPT codes are closed
A few of our customers had reported being unable to post co-pay payments to multi-CPT study records. Our tech team investigated the issue and released an update to resolve it. Now you can post payments to study records consisting of several CPTs even if the billing history for some of the CPTs has been closed due to zero balance (e.g. if you have posted an insurance payment with a co-pay value that only applies to one of the CPTs).
[#19323] Rejection management in the Clearing module
With the latest Clearing module update, you can manage rejected claims more efficiently. Find claim responses for a certain date range by using the filter and click on the claim number link in the Claims column. In the details window, you can view rejection reasons and claim information. The Actions column contains buttons to edit service and billing information that allow you to quickly correct any data and resubmit the claims. Also, there is a Service ID link to jump from this window to the Processing module.
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[#19186] Critical findings reminder
We have added to EMSOW a reminder of critical findings. From now on, when a reading doctor finalizes a report, they are prompted to select if the report findings are critical:
If “Positive” is selected, some of your staff can receive a notification of critical findings:
EMSOW can send these reminders to certain employees or to all employees from a specific department. To use this feature and configure who will receive such notifications, please contact our support team.
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[#19216] Displaying studies older than one year in patient history tooltips
From now on, patient history tooltips in the Processing and Billing modules can display full patient history, including studies that are older than one year:
To enable this feature or learn more about EHR functionality in EMSOW, please contact our support at support@emsow.com.
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[#19108] Ordering facilities filter in the “Dispatch turnaround time analysis” module
One of our customers asked us for functionality to analyze dispatch turnaround time for particular ordering facilities. And here we are with a new search filter in the “Dispatch turnaround time analysis” module. Select the needed ordering facilities in the corresponding filter, and all the studies ordered by those facilities will be displayed in a single click! For each of the studies, the module will calculate the time your doctors took to provide their reports.
The new version of Autofill displays the result of applying reading and billing rules before saving it, so you can check if your rules are behaving correctly prior to the change taking effect. You can view all potential issues in the “Reading result” and “Billing result” columns, and, having reviewed the results, you can “Save reading”, “Save billing”, or “Save all” by clicking the corresponding buttons.
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[#19162] New search filter in the Billing module: Unassigned payer
We have added a new search parameter to the Query filter of the Billing module, Unassigned payer. This new query allows you to search services, for which payer assignment is required (as per referring facility settings), but has not been completed via the Payer Assignment module. To use this search parameter, start typing “Unassigned payer” or select it in the dropdown menu of the Query field.
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[#19057] Transfer CARC and RARC codes to secondary claims
From now on, CARC and RARC codes from ERA files will appear in secondary claims generated by the system. This helps you avoid denials and improve your bottom line.
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[#19041] Ability to upload EEG files
We have extended the functionality of document management in EMSOW. Now our users can attach EEG files with the “.eas” extension to study records. All in all, the “Documents” section currently supports 16 file formats! To attach a file to a study, click the “Documents” button in the Processing module or in the Technologist Portal.
[#19089] Check eligibility for the date of service
Previously, you could check insurance eligibility only for the current date. We have made the eligibility check feature more versatile, so now you can check eligibility for the date of service. For example, you can check if a patient is eligible to receive a service scheduled in advance.
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[#19044] Patient address in templates
We have enhanced our templated reporting engine. Now EMSOW can automatically fill a patient’s street address, city, state, and ZIP Code in report templates.
By the way, did you know that you could use the templates to create not just ultrasound worksheets and image interpretation reports, but also consent forms, requisition forms and other types of documentation? Ask us how!
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EMSOW BILLING FUNCTIONALITY
We have made a brief presentation about EMSOW billing. Your billers will love it, that’s for sure!
EMSOW automates your revenue management cycle – from generating electronic claims and posting ERAs to tracking your invoices and detailed financial reporting.
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[#18999] Upload last saved drafts for certain templates
Now you can retrieve the recent clinical findings within seconds. Our latest update allows you to populate a report with data from the previous visit. This functionality is essential for some types of visits, e.g. neurology consultations. To enable this functionality, go to Setup > Reading > Report templates, select the needed template, click “Edit,” then check the box “Load last saved draft.”
This feature is also available in our mobile app.
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[#18854] Ability to duplicate entity records
We have added functionality to duplicate entity records in setup modules. Select the needed entity (e.g., insurance), then click “Duplicate selected”. Make the required changes in the entity record, then click “Save”. Populating settings in EMSOW is much easier now!
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EMSOW is one of the few platforms for automating imaging businesses, which takes pride in both its desktop and mobile versions. One of our latest upgrades is created to streamline the work of referring physicians.
With EmsowMobile Pro, you can access your patients’ diagnostic images and reports anytime and anywhere.
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The survey findings published in Radiology Business say that the vast majority of radiologists see significant value in teleradiology, although there are some disturbing factors, which prevent them from using teleradiology solutions.
EMSOW is a cloud-based end-to-end teleradiology platform to improve your practice and eliminate technical issues. Today, we are proud to present our dispatching service in action (really, less than two minutes).
Automate your technologist management with EMSOW. In the Dispatch module, you can assign exams to imaging technologists in two clicks and track the exams status 24/7.
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[#18922] Dispatch Turnaround Time Analysis module
Now you can easily view, compare, and analyze the turnaround time of your facilities. We have created a new module, where you can filter the list of exams by referring facility and see turnaround time for each exam as well as average time for the selected date range. To access it, go to the Analysis module and select Dispatch Turnaround Time Analysis in the dropdown menu.
[#18758] Set the modalities to be displayed in AMI viewer
There are two image viewers available in EMSOW. Some of our customers prefer to view images of particular modalities on EMSOW viewer, instead of AMI viewer. Now you can customize AMI viewer on your EMSOW domain by choosing the modalities to be displayed in it. To apply this option, please contact our support at support@emsow.com.
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[#16984] Create documents based on templates
Besides file uploading and paperwork scanning, you can now use templates to create documents in EMSOW! Click the “Documents” button and then click “Add using templates” to create a new document:
This functionality is available in the Processing and Dispatch modules, as well as the Rendering Provider and Technologist portals. To set up document templates, administrators should go to Setup → Reading → Report Templates.
[#18431] Billing charges for multiple billing companies
Now you can specify more than one billing company in one billing charge record, instead of creating a separate record for each of your billing companies. Go to Setup → Billing → Billing Charges, create or edit a record for a CPT code, and use the “Billing companies” drop-down list:
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We asked our customers to choose the top 5 features for the last month. Here they come…
#1 Rendering Provider portal
Here, you can create studies in order to save the results of your work with patients. You can also add notes to the studies based on customizable templates. User-friendly search filters allow you to filter the studies by any criteria, from the date of service to the patient’s or doctor’s name.
#2 New “Enterprise administrator” user group
We have added a new user group called Enterprise administrator. This group provides extended user rights and can be assigned to advanced EMSOW users who wish to set up and fine-tune EMSOW to meet their own needs and bring the highest level of efficiency to their system.
#3 Technologists can clock in and out via web browser
To enable this functionality, an enterprise administrator should click “Admin” → “Terminals” and create a new terminal record with the “Kiosk technologist time tracking module” option. Then your technologists will be able to go to your domain and check in. After they are done working, the technologists should go to the same address and check out.
#4 Copy diagnoses in Service Edit window
Save the time you spend on entering the same diagnoses for several studies. Make a single click, and the system will automatically copy all the diagnoses to the rest of the studies, if their Diagnosis fields are empty.
#5 Copy address from “Nursing home” type referring facilities
We have increased the automation of data entry. Now you can copy the address of a referring facility to service records if the referring facility is a nursing home.
If you want to learn more about our updates or services, please feel free to contact us at connect@unvsoft.com.
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[#18822] Technologists can clock in and out via web browser
To enable this functionality, an enterprise administrator should click “Admin” → “Terminals” and create a new terminal record with the “Kiosk technologist time tracking module” option. Then your technologists (i.e. users with a technologist link) will be able to go to <yourdomain>.emsow.com/kiosk and check in at referring facilities that they are visiting to work with patients. After they are done working, the technologists should go to the same address and check out.
To track working hours of your technologists, go to “Accounting” → “Technologists Time Tracking.”
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[#18791] Copy address from “Nursing home” type referring facilities
We have increased the automation of data entry. Now you can copy the address of a referring facility to service records if the referring facility is a nursing home (i.e., its PoS code is 32). To use this feature, go to the Processing module, click Add or Edit, and click on the “Copy address from ref. facility” link.
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