Today, rapidly developing healthcare technologies inspire more players to enter the market of diagnostic services. A lot of new solutions are now quite affordable – from wireless connections and secure PACS to compact mobile ultrasound machines. Some companies even create transducers that can be connected to a smartphone!
However, this encourages competition among medical businesses. The competition leads to an increase in the quality-to-price ratio and makes physicians with vast experience reframe their views on management and reconsider their diagnostic methods. Innovations are no substitute for medical expertise, and still, a lot of healthcare enterprises with decades of practice and spotless reputation become driven from the market by younger and smaller entrepreneurs, who have adopted new technologies.
As an example, we can mention modern ultrasound systems, which are c...
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[#19588] Counters for performed, scheduled and canceled services
Previously, you had to scroll the mouse down the order window to see the number of scheduled, performed and canceled services. Now you can view these details in the Order Information section of the Processing module. The number of services is displayed near the icons, which refer to the service status.
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[#19595] Insurance overrides based on service address
In addition to our previous update (#19561), now you can override multiple insurances at once, on the basis of the service location zip code. It can be either a facility’s or patient’s zip, depending on the PoS code.
Also, we have changed the directory of this setting. To access it, go to the Setup menu, click Rules, and select Insurance Overrides.
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[#19553] Hide notice pages in paper statements for patients
By default, past due and final patient statements generated by EMSOW include a notice page, reminding that the payment is past due. If such reminders are undesirable, you can create statements without the notice pages by selecting the “Do not include notice pages in pastdue and final account statements” option in the billing company settings (Setup / Billing / Billing companies).
[#19561] Override multiple insurances based on ZIP code
The Insurance Overrides module replaces patient insurances based on the ZIP code of the referring facili...
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[#19528] Search referring facilities by state
We have added the State filter to the Processing and Billing modules. In both modules, they are located in the Options panel to the right of the window – in the Filter menu of the Processing module and in the Referring doctor dropdown menu of the Billing module. This feature helps you easily find services referred by facilities, operating in various states.
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Electronic Health Records (EHR) make it much easier to manage patient records by systematizing and making them more accessible, searchable, and secure. Apparently, EHRs are not free from shortcomings. Some clinicians reveal user-unfriendliness or lack of interoperability. However, all these downsides are specific to particular systems, while the number of EHR vendors in the USA is over 1,100 as of today. The adoption rate also looks impressive. According to the National Electronic Health Records Survey (2015), 87% of physicians were using EHR. This suggests that at least the system has its advantages.
Originally, the electronic health record technology was designed for billing, but gradually practitioners revealed more and more of its features.
Now, EHRs are successfully used for administrative and clinical purposes. They are well-st...
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[#17866] Add new facility and doctor records while creating or editing orders and services
Now you can add a new referring doctor, facility or rendering provider while scheduling an exam, even without going to setup modules. For example, in the Edit service window, click on the “plus” button to the left of the Referring doctor field. In the window that opens, enter the details of the new referring physician, then click Save. The same can be done for referring facilities and rendering providers.
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[#19412] Do not create patient statements for claims forwarded to a secondary payer
We have updated our payment posting feature to prevent errors and improve your billing accuracy. From now on, the system will not create a patient statement when you are posting a payment from an ERA that indicates that the original claim was forwarded to a secondary insurance ...
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It has been a productive year for us. All in all, the system has been updated 50 times with 433 improvements! We have been focusing on automation, integration, and user-friendliness. Many of these updates are inspired by our customers. We want to thank you for being with us all this time and helping us become better. We’ll keep on doing our best in the upcoming 2020!
Here is a couple of our most noteworthy updates of 2019:
[#18174] Make any file types available in Physician Portal
We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types...
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Modern diagnostic imaging companies meet many challenges. One of them is image management, especially if you deal with X-ray films. On the one hand, federal and state laws require that images are kept long enough. On the other hand, films are usually fragile and can be easily damaged.
You probably know that image-keeping requirements are very state-specific. The legislation concerning retention periods and storing images of different modalities varies from state to state. Utilization of medical images is a separate issue. In some states (e.g., in Colorado) you should try to contact a patient before destroying his or her records – personally or even through mass media (if you fail to locate the patient). Besides, recycling of X-ray films should be HIPAA compliant (which means that normally you’ll have to call upon recycling agencies and receive a dest...
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[#19104] EmsowMobilePro for iPhone and iPad: Administrator Mode and More
If you are about to go mobile (or already running a mobile diagnostic business), there’s good news. We have significantly improved our mobile application so that your traveling technologists and clinicians could get the most out of it. Moreover, this new version of the app enables practice administrators to access all procedure records, even on the go.
Here’s the complete list of updates:
* iOS 13/iPadOS support added
* Application icons and images redesigned
* New report template engine implemented – more productive, fast and user-friendly
* Administrator mode implemented – now you can view visits and exams for all users
* Study management system updated:
* patient editing available to all users
* patient insurance editing available to all users
* study lookup improved
* patient state lookup improved
* exam editing available to all users
* exam diagnosis codes viewing/editing implemented
* exam follow-up date viewing/editing implemented
* scheduled exam viewing/editing implemented
* app stab...
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[#19257] Updated ICD-10 code database
We have updated the ICD-10 code database according to the changes released by the Centers for Disease Control and Prevention (CDC) in October 2019. The latest ICD-10 codes are now available in EMSOW.
[#19346] Critical findings checkbox in the report interface
We have replaced the critical findings window in the report interface. Now reading physicians do not need to select if the report findin...
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[#19315] Post payments even if some CPT codes are closed
A few of our customers had reported being unable to post co-pay payments to multi-CPT study records. Our tech team investigated the issue and released an update to resolve it. Now you can post payments to study records consisting of several CPTs even if the billing history for some of the CPTs has been closed due to zero balance (e.g. if you have posted an insurance payment with a co-pay value that only applies to one of the CPTs).
[#19323] Rejection management in the Clearing module
With the latest Clearing module update, you can manage rejected claims more efficiently. Find claim responses for a certain date ran...
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The integration of new technology solutions continues to reshape businesses, and healthcare is no exception. On our blog, we have already presented some features, which optimize a lot of processes for medical diagnostic businesses, such as cloud PACS. However, from time to time, they become subject to criticism.
The general objection is: “Productivity increase leads to quality loss.” This is usually explained by several points.
Firstly, modern software reduces discussion, which is vitally important for medical practice. For instance, in medical imaging, radiologists and referring physicians do not communicate directly anymore. Instead, they use a built-in list of medical findings, which lacks an individual approach and sometimes even misleads the doctors.
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[#19186] Critical findings reminder
We have added to EMSOW a reminder of critical findings. From now on, when a reading doctor finalizes a report, they are prompted to select if the report findings are critical:
If “Positive” is selected, some of your staff can receive a notification of critical findings:
EMSOW can send these reminders to certain employees or to all employees from a specific department. To use this feature and configure who will receive such notifications, please contact our support team.
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[#19216] Displaying studies older than one year in patient history tooltips
From now on, patient history tooltips in the Processing and Billing modules can display full patient history, including studies that are older than one year:
To enable this feature or learn more about EHR functionality in EMSOW, please contact our support at support@emsow.com.
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[#19108] Ordering facilities filter in the “Dispatch turnaround time analysis” module
One of our customers asked us for functionality to analyze dispatch turnaround time for particular ordering facilities. And here we are with a new search filter in the “Dispatch turnaround time analysis” module. Select the needed ordering facilities in the corresponding filter, and all the studies ordered by those facilities will be displayed in a single click! For each of the studies, the module will calculate the time your doctors took to provide their reports.
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[#19162] New search filter in the Billing module: Unassigned payer
We have added a new search parameter to the Query filter of the Billing module, Unassigned payer. This new query allows you to search services, for which payer assignment is required (as per referring facility settings), but has not been completed via the Payer Assignment module. To use this search parameter, start typing “Unassigned payer” or select it in the dropdown menu of the Query field.
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[#19057] Transfer CARC and RARC codes to secondary claims
From now on, CARC and RARC codes from ERA files will appear in secondary claims generated by the system. This helps you avoid denials and improve your bottom line.
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[#19041] Ability to upload EEG files
We have extended the functionality of document management in EMSOW. Now our users can attach EEG files with the “.eas” extension to study records. All in all, the “Documents” section currently supports 16 file formats! To attach a file to a study, click the “Documents” button in the Processing module or in the Technologist Portal.
DICOM offers a lot of capabilities for storing, transmitting and processing medical images and patient data. However, you must be aware that there are several other protocols, which causes interoperability problems. This time we’ll talk about interoperability and compare two common medical data standards – HL7 and DICOM, which are the most common protocols.
Interoperability issues may be illustrated in different ways. For example, a patient has to change hospitals (say, he is moving to another town). He expects that his EHR and all medical information would be transmitted successfully. But these two hospitals use different standards, and their information systems are unable to understand each other. So, the patient needs to retrieve his medical records on paper and perhaps even do some tests again. Imagine that the patient is seriously ill and needs ...
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[#19044] Patient address in templates
We have enhanced our templated reporting engine. Now EMSOW can automatically fill a patient's street address, city, state, and ZIP Code in report templates.
By the way, did you know that you could use the templates to create not just ultrasound worksheets and image interpretation reports, but also consent forms, requisition forms and other types of documentation? Ask us how!
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EMSOW BILLING FUNCTIONALITY
We have made a brief presentation about EMSOW billing. Your billers will love it, that's for sure!
EMSOW automates your revenue management cycle - from generating electronic claims and posting ERAs to tracking your invoices and detailed financial reporting.
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[#18999] Upload last saved drafts for certain templates
Now you can retrieve the recent clinical findings within seconds. Our latest update allows you to populate a report with data from the previous visit. This functionality is essential for some types of visits, e.g. neurology consultations. To enable this functionality, go to Setup > Reading > Report templates, select the needed template, click “Edit,” then check the box “Load last saved draft.”
This feature is also available in our mobile app.
[#18854] Ability to duplicate entity records
We have added functionality to duplicate entity records in setup modules. Select the needed entity (e.g., insurance), then click “Duplicate selected”. Make the required changes in the entity record, then click “Save”. Populating settings in EMSOW is much easier now!
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EMSOW is one of the few platforms for automating imaging businesses, which takes pride in both its desktop and mobile versions. One of our latest upgrades is created to streamline the work of referring physicians.
With EmsowMobile Pro, you can access your patients’ diagnostic images and reports anytime and anywhere.
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Along with Modality Worklist, which enables your information system to send study inquiries to diagnostic equipment, you can use one more DICOM tool, Modality Performed Procedure Step (also known as MPPS). Conversely to Modality Worklist, it enables your machines to send feedback to your RIS, HIS, PACS or another system (for example, you may use an integrated IT solution which combines all these tools). Like many other DICOM tools, it is an optional feature, so you might need to pay extra for it. Today, we will talk about the features of Modality Performed Procedure Step, the basic principles of its function and the benefits it offers.
What is it for? When you order imaging studies, you might be concerned about the timeli...
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The survey findings published in Radiology Business say that the vast majority of radiologists see significant value in teleradiology, although there are some disturbing factors, which prevent them from using teleradiology solutions.
EMSOW is a cloud-based end-to-end teleradiology platform to improve your practice and eliminate technical issues. Today, we are proud to present our dispatching service in action (really, less than two minutes).
Automate your technologist management with EMSOW. In the Dispatch module, you can assign exams to imaging technologists in two clicks and track the exams status 24/7.
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[#18922] Dispatch Turnaround Time Analysis module
Now you can easily view, compare, and analyze the turnaround time of your facilities. We have created a new module, where you can filter the list of exams by referring facility and see turnaround time for each exam as well as average time for the selected date range. To access it, go to the Analysis module and select Dispatch Turnaround Time Analysis in the dropdown menu.
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[#16984] Create documents based on templates
Besides file uploading and paperwork scanning, you can now use templates to create documents in EMSOW! Click the “Documents” button and then click “Add using templates” to create a new document:
This functionality is available in the Processing and Dispatch modules, as well as the...
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