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June 5, 2019
News > EMSOW Weekly Newsletter – June 5, 2019

EMSOW Weekly Newsletter – June 5, 2019

June 5, 2019

Healthcare IT News

If you’ve been following industry news, you have probably noticed that AI is becoming extremely popular in medical imaging. Last week Chinese researchers published their findings on improving an AI algorithm, which detects pulmonary nodules.

Another
rapidly developing field is healthcare business automation. This week EMSOW
developers have created a dedicated portal for nurse practicioners and
physician assistants.

[#18663] Rendering Provider portal

To improve EMSOW’s usability for clinical practitioners, we have created the Rendering Provider portal. Here, you can create studies in order to sav...

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    May 29, 2019
    News > EMSOW Weekly Newsletter – May 29, 2019

    EMSOW Weekly Newsletter – May 29, 2019

    May 29, 2019

    Medical imaging news

    IT and Artificial intelligence are strengthening their presence in the imaging industry. Last week researchers at the American College of Radiology reported their findings on improving the AI algorithm of thyroid nodules risk stratification.

    This week EMSOW
    team has been working on optimizing automation and user-friendliness of our
    system.

    [#18639] Automatically send images for reading upon preliminary report completion in Processing

    Previously, reading rules were not automatically triggered when you used the Processing module to complete a preliminary report, unlike the PACS Storage and Technologist Portal modules. Now the system automatically sends images for ...

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      May 23, 2019
      News > Setting up Your Ultrasound System: Modality Worklist Configuration

      Setting up Your Ultrasound System: Modality Worklist Configuration

      May 23, 2019
      DICOM Service

      The DICOM standard has become a substantial component of today’s imaging technology. It offers such features as Image Storage, Structured Reporting, Modality Performed Procedure Step (MMPS), and Modality Worklist. The vast majority of modern imaging equipment as well as software is DICOM compliant. However, to use advanced DICOM capabilities, an imaging technologist may need specific training, skill and practice, and it does not always come easy. Therefore, a lot of useful tools may remain unused or simply ignored. We would like to share an insight into DICOM benefits.

      Previously, we spoke about essential features of DICOM Modality Worklist. Now let us move from theory to practice. W...

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        May 22, 2019
        News > EMSOW Weekly Newsletter – May 22, 2019

        EMSOW Weekly Newsletter – May 22, 2019

        May 22, 2019

        Medical imaging news

        News from the Society of Magnetic Resonance Radiographers & Technologists (SMRT). MRI has shown that even a small amount of cannabis causes changes in the adolescent brain.

        As for EMSOW, our recent update is aimed at improving your reports so that you could present your findings in the best possible way.

        [#18635] Additional signature in report addendums

        From now on, amended reports from reading doctors will include an "Amended by" line specifying the name of the doctor who amended the report.

        Additional Signature

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          May 16, 2019
          News > EMSOW at APDA Billing Midyear Conference 2019

          EMSOW at APDA Billing Midyear Conference 2019

          May 16, 2019

          Thanks to all the organizers, participants, and guests of APDA 2019 Billing Midyear Conference. Great event for sharing your valuable experience and plenty of opportunities to present our latest products for x-ray and ultrasound billing. See you next time!

          If you want to follow up or have any questions, please don’t hesitate to contact us at connect@emsow.com.

          EMSOW at UPDA 2019

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            May 15, 2019
            News > EMSOW Weekly Newsletter – May 15, 2019

            EMSOW Weekly Newsletter – May 15, 2019

            May 15, 2019

            News of the World

            Hello World!

            One of the most important industry news of the last two weeks is FDA’s new instruction regarding reports about the problems associated with the use of Rubidium-82 generators (for details, please refer to the official FDA release).

            As for EMSOW, we have released a line of essential upgrades to improve the transparency and efficiency of your business.

            EMSOW Release

            [#18550] PACS Package Manager
            We have created the PACS Package Manager module for packing DICOM files and burning CD/DVD discs, which increases EMSOW’s user-friendliness and improves your efficiency. Now you can manage all your PACS archives and ISO files in one module.
            We have replaced the DICOM package queue panel with a convenient notification system. Now, you can save plenty of time, since you don’t have to monitor the queue and wait until your archive is ready. Instead, you will receive a pop-up notification wi...

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              May 8, 2019
              News > EMSOW AT APDA 2019

              EMSOW AT APDA 2019

              May 8, 2019

              EMSOW is proud to take part in APDA 2019 Midyear Billing Conference, organized by the American Portable Diagnostics Association.

              Meet EMSOW team on May 8–9 at Booth 2 to learn about how our software can help you bill for mobile X-ray services (including transportation and setup), dispatch technicians, store and interpret DICOM images in one easy-to-use app.

              If you are looking for a radiologist to read X-rays, EMSOW can help you find the right doctor in your state via MDW radiology marketplace we partner with.

              You can contact us online or on the phone. Schedule a meeting, and we will get in touch with you at your convenience.

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                April 24, 2019
                News > EMSOW Weekly Newsletter – April 24, 2019

                EMSOW Weekly Newsletter – April 24, 2019

                April 24, 2019

                Hello, world!

                A week ago, radiologists in China found a 13 cm spoon in a woman’s duodenum. She accidentally swallowed it when she tried to remove a fishbone out of her throat. Luckily, the spoon was timely extracted.

                And if you need to improve your turnaround time, we’ve got something new for you.

                [#18551] Automatically change service status and auto-assign
                a technologist

                When a technologist attaches images by dragging and dropping study tiles in the Technologist Portal, the system automatically changes the service status from “Scheduled” to “Performed”. Now your scheduling managers can save their time since they don’t need to manually change the service status prior to image upload—the ...

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                  April 19, 2019
                  News > Mobile and Paperless Solutions for Medical Imaging: Keeping Things in Order

                  Mobile and Paperless Solutions for Medical Imaging: Keeping Things in Order

                  April 19, 2019

                  Mobile solution

                  Go 100% paperless and mobile with smartphone apps and modern PACS-integrated software!

                  Document management is a daily routine for any healthcare enterprise. If you run a mobile diagnostic business, you surely have faced many paperwork-related issues. The most obvious of them are workflow complexity and low usability, but that’s not even half of the story. Let’s talk about some hidden pitfalls of paper record-keeping and see how modern technologies, such as PACS and smartphone applications, spare your time and effort and, at the end of the day, cut your expenses.

                  Workflow complexity. Typically, your staff has to create multiple documents for each patient: referral and consent forms, progress notes, eligibility approvals, reports etc. Such documents are often handw...

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                    April 17, 2019
                    News > EMSOW Weekly Newsletter – April 17, 2019

                    EMSOW Weekly Newsletter – April 17, 2019

                    April 17, 2019

                    News of the world

                    Hi there!

                    Male pregnancy is possible in the near future. Kirtly Jones from Obstetrics and Gynecology at the University of Utah Healthcare says human embryos can be produced from ordinary skin cells. So women can use this technology too. If you encounter such a case in your practice (or possibly not), EMSOW team has prepared a new feature to improve your image management.

                    [#18531] Task manager module

                    To streamline your exam management, we have added a new module called Task manager. You can find it in the Dispatch dropdown menu on the upper navigation bar. The new functionality allows you to add tasks related to your exams. For example, your client may require a film and a CD in addition to DICOM images. Go to the Dispatch module, select the needed study, click on the Exam Tasks icon, set one or several tasks, and assign them to the responsible employees.


                    April 11, 2019
                    News > EMSOW Weekly Newsletter – April 10, 2019

                    EMSOW Weekly Newsletter – April 10, 2019

                    April 11, 2019

                    Hello, world! First, some insurance facts. Did you know that alien abduction insurance in the USA exists since 1987, Gene Simmons from the Kiss band has insured his tongue for $1,000,000 (quite reasonable!), and Starbucks pays for their employees’ insurance more than for their coffee? As for EMSOW’s insurance and billing sections, this week we have completed a new feature to improve your claims management, as well as another useful option. Both upgrades were suggested by our customers!

                    EMSOW Release

                    [#18071] Void claims resubmission

                    Claims management is gradually becoming more complex, and EMSOW team is keeping up with the ever-changing business environment. Now, you can resubmit claims not only as original or replacement

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                      April 3, 2019
                      News > EMSOW Weekly Newsletter – April 3, 2019

                      EMSOW Weekly Newsletter – April 3, 2019

                      April 3, 2019

                      Tech News Digest

                      What's up, Doc?

                      A week ago a Charity group called University of the Underground launched a series of audio releases recorded on X-ray film. The project attracted the iconic artists and lecturers: Massive Attack, Sigur Rós, Noam Chomsky and many more.

                      Great way of X-ray film utilization (although not quite new).

                      However, if you are going to send your x-rays for reading and billing, instead of engraving your new album on them, the latest EMSOW upgrade is just what you need.


                      March 22, 2019
                      News > Mobile Apps for Communication in Healthcare: Benefits and Concerns

                      Mobile Apps for Communication in Healthcare: Benefits and Concerns

                      March 22, 2019

                      With the availability of tablets and smartphones, your employees can transmit various types of data to your company’s information system instantly and wirelessly from any distance. The most common example is emailing healthcare-related images, documents, and notes to the office, which you most likely have had to do.

                      However, there are privacy and usability concerns associated with commonly available email and instant messaging apps. At first sight, it may seem suitable to use off-the-shelf apps, but the app of your choice may lack the necessary tools for your medical business’s specific needs. This software may have a wide range of settings, but as an end user, you are likely to adjust your business needs to the available software features rather than to configure the application according to your demands. Moreover, off-the-shelf progra...

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                        March 20, 2019
                        News > EMSOW Release Newsletter – March 20, 2019

                        EMSOW Release Newsletter – March 20, 2019

                        March 20, 2019

                        Hi folks!

                        This week Apple has announced
                        that the new AirPods will look the same as the previous model.
                        Meanwhile, our team has added a couple of updates to EMSOW.

                        [#18203] Detailed error descriptions in the Reports Delivery Tracking module

                        Many doctors prefer
                        receiving their reports by fax. Fax delivery may fail for multiple
                        reasons, e.g. the fax machine did not respond, the line is busy, a voice
                        answer was detected.

                        Previously, EMSOW informed
                        about the failure, but did not inform about the failure reason, which
                        hampered troubleshooting. With this update, you can hover your mouse
                        pointer over the "failure" label in the Reports Delivery Tracking module to see a detailed message about what happened.

                        [#18260] Purchased service charge excluded ...

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                          March 13, 2019
                          News > EMSOW Release Newsletter – March 13, 2019

                          EMSOW Release Newsletter – March 13, 2019

                          March 13, 2019

                          Dear customers!

                          We are glad to inform you that a new version of EMSOW has been released this week.

                          [#18351] Print the assigned billing company information on account statements

                          Previously, the system always
                          printed the default billing company information in the upper-left corner
                          of an account statement. With this update, we made it possible to print
                          the information of the company that is assigned to the study. If you
                          wish to enable this functionality, please contact EMSOW Support, and we
                          will check your settings.

                          [#18352] Print the rendering provider name on account statements

                          One more update to the account statement form: it is now possible to include the rendering provider name.

                          EMSOW appreci...

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                            March 6, 2019
                            News > EMSOW Release Newsletter – March 6, 2019

                            EMSOW Release Newsletter – March 6, 2019

                            March 6, 2019

                            Dear customers!

                            We are glad to inform you that a new version of EMSOW has been released this week.

                            [#18252] Post recoupments without forwarding balance

                            We have created a new option for manual recoupment posting. If an insurance company has overpaid for your services and wants to draw some money back (instead of the total payment amount), you can manually post a negative amount, different from the previous payment. Your posting team will love this new feature, that’s for sure!

                            EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

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                              February 27, 2019
                              News > EMSOW Release Newsletter – February 27, 2019

                              EMSOW Release Newsletter – February 27, 2019

                              February 27, 2019

                              Dear customers!

                              We are glad to inform you that a new version of EMSOW has been released this week.

                              [#18328] Ordering facility as a condition in billing rules

                              Now you can select an ordering facility while configuring a billing rule — the new condition “Ordering facility” has been added.

                              EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

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                                February 20, 2019
                                News > EMSOW Release Newsletter – February 20, 2019

                                EMSOW Release Newsletter – February 20, 2019

                                February 20, 2019

                                Dear customers!

                                We are glad to inform you that a new version of EMSOW has been released this week.

                                [#18309] NPPES integration

                                EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.

                                EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on 


                                February 13, 2019
                                News > EMSOW Release Newsletter – February 13, 2019

                                EMSOW Release Newsletter – February 13, 2019

                                February 13, 2019

                                Dear customers!

                                We are glad to inform you that a new version of EMSOW has been released this week.

                                [#18297] New data entry statistics feature

                                If you have a dedicated data entry team and wish to track their work progress, there’s good news. We have added a new menu command to the Processing module: “Mark as” → “Processed study.” By clicking this command, a user indicates that he or she has processed selected services. Managers can see which services have been processed by a specific user by using the “Processing” filter group in the Billing module.

                                [#18266] Patient lookup dropdown fix

                                We have applied a small layout fix to the patient lookup dropdown menu in the “Edit service” window to make sure the patient’s date of...

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                                  February 6, 2019
                                  News > EMSOW Release Newsletter – February 6, 2019

                                  EMSOW Release Newsletter – February 6, 2019

                                  February 6, 2019

                                  Dear customers!

                                  We are glad to inform you that a new version of EMSOW has been released this week.

                                  [#18253] Taxonomy Codes Reference

                                  Previously, taxonomy codes for reading facilities and other entities were entered as free text, which might cause human errors. In this update, we added a reference table for taxonomy codes and replaced the free-text fields with drop-downs.

                                  [#18287] Ability to send images from a specific AET

                                  We have added a new option for external reading facilities. Now you can specify which AE the system should use when communicating with an external DICOM server. Go to the “Send options” tab of the reading facility properties and set the “Send from AET” option. The list of available AE titles is configured under Setup → PACS → PACS Clients. If y...

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                                    February 1, 2019
                                    News > EMSOW Release Newsletter – February 1, 2019

                                    EMSOW Release Newsletter – February 1, 2019

                                    February 1, 2019

                                    Dear customers!

                                    We are glad to inform you that a new version of EMSOW has been released this week.

                                    [#17784] Monthly Reconciliation Report Improvements

                                    We have improved our Monthly Reconciliation Report by adding the following new columns:

                                    • The count of studies flagged as “no read”
                                    • The percentage of studies for which payments have been collected
                                    • “Open studies” (the difference between the count of billed studies and the count of written off and collected studies)

                                    With the extended EMSOW report, you have better control of your financial inflows.

                                    [#18235] Replicating Checks with the Same Number

                                    Payment checks that have the sa...

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                                      January 30, 2019
                                      News > Modality worklist — an automated solution for dispatching imaging studies

                                      Modality worklist — an automated solution for dispatching imaging studies

                                      January 30, 2019

                                      Medical specialists who deal with diagnostic imaging, regularly have to communicate examination queries and patients’ demographics to various diagnostic facilities and equipment. At first glance, it is quite simple, because data transmission is a regular part of our everyday life. But if you are a doctor or a medical business supervisor, you are aware of several industry-specific issues.

                                      MWL Article

                                      Quite often medical businesses work with multiple facilities and various equipment. Imagine that you need to consistently inform each technologist which study needs to be done for each of your patients or regularly receive orders from multiple hospitals. Just to perform this single task promptly, you’ll need to hire a dispatcher.

                                      Without an adequate automated task manager, each patient’s data has to be double-entered manually. Several issues a...

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                                        January 27, 2019
                                        News > EMSOW Release Newsletter – January 27, 2019

                                        EMSOW Release Newsletter – January 27, 2019

                                        January 27, 2019

                                        Dear customers!

                                        We are glad to inform you that a new version of EMSOW has been released this week.

                                        [#18160] Improved performance of the Clearing Module

                                        Previously, queries in the Clearing module did not run fast enough to process large amounts of data. This was especially critical for large medical businesses that deal with huge financial flows daily. In this update, we have increased the speed of the queries and improved the stability of the module.

                                        [#18183] Option to reduce CLM01 length for certain payers

                                        The default length of the CLM01 segment (Patient Control Number) in electronic claims has been recently reduced to 20 symbols [#18023]. We have found that certain payers require this segment’s value to be even shorter and made it...

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                                          January 16, 2019
                                          News > EMSOW Release Newsletter – January 16, 2019

                                          EMSOW Release Newsletter – January 16, 2019

                                          January 16, 2019

                                          Dear customers!

                                          We are glad to inform you that a new version of EMSOW has been released this week.

                                          [#18174] Make any file types available in Physician Portal

                                          Good news for providers who pay attention to each and every small detail. We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.

                                          [#18186] Send claims without Rendering Provider IDs to certain insurances

                                          Billing connectors have the “Include rendering provider” option, which enables the adding of rendering providers’ NPIs to box 24J of the 1500 form...

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                                            December 28, 2018
                                            News > EMSOW Release Newsletter – December 28, 2018

                                            EMSOW Release Newsletter – December 28, 2018

                                            December 28, 2018

                                            Dear customers!

                                            We are glad to inform you that a new version of EMSOW has been released this week.

                                            [#18107] Add notes to referring facilities

                                            We have added a new field to the referring facility edit window (Setup → Referring → Referring Facilities), in which users can leave text notes. You will find this feature useful if you deal with many referring facilities and need to add comments to their records.

                                            [#17878] Improved preliminary reporting

                                            We have improved the stability of the preliminary report feature and fixed some bugs in it. Now the preliminary report tab closes immediately after a technologist clicks the “Complete preliminary report” button (formerly “Save preliminary report”). This ensures that the report is properly saved and no duplicate files are created.


                                            December 21, 2018
                                            News > EMSOW Release Newsletter – December 21, 2018

                                            EMSOW Release Newsletter – December 21, 2018

                                            December 21, 2018

                                            Dear customers!

                                            We are glad to inform you that a new version of EMSOW has been released this week.

                                            [#18031] Improved Messaging in the Report Tracking Module

                                            Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

                                            [#18079] Notifications in mobile app

                                            From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.


                                            December 14, 2018
                                            News > EMSOW Release Newsletter – December 14, 2018

                                            EMSOW Release Newsletter – December 14, 2018

                                            December 14, 2018

                                            Dear customers!

                                            This week EMSOW has received a stability update to improve overall service performance.

                                            Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

                                            EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees' hours using the Employees Time Tracking module.

                                            EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

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                                              December 5, 2018
                                              News > EMSOW Release Newsletter – December 5, 2018

                                              EMSOW Release Newsletter – December 5, 2018

                                              December 5, 2018

                                              Dear customers!

                                              We are glad to inform you that a new version of EMSOW has been released this week.

                                              [#18053] Post payments as received via a collection agency
                                              We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

                                              [#18034] Confirm a dispatched exam from the mobile app
                                              Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

                                              [#18062] Fixed a bug with denied in-patient claims
                                              We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the ...

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                                                November 28, 2018
                                                News > EMSOW Release Newsletter – November 28, 2018

                                                EMSOW Release Newsletter – November 28, 2018

                                                November 28, 2018

                                                Dear customers!

                                                We are glad to inform you that a new version of EMSOW has been released this week.

                                                [#17896] Increased number of diagnosis codes

                                                Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.

                                                [#18018] Updated billing autofill feature

                                                We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.

                                                From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.

                                                [#18027] Ability to mark insurance as eligible manually

                                                From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new...

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                                                  November 21, 2018
                                                  News > EMSOW Release Newsletter – November 21, 2018

                                                  EMSOW Release Newsletter – November 21, 2018

                                                  November 21, 2018

                                                  Dear customers!

                                                  We are glad to inform you that a new version of EMSOW has been released this week.

                                                  [#17642] Notifications about failed report delivery

                                                  Sometimes the system fails to send a report to a referring doctor by fax. This may occur for various reasons, but whatever they are, from now on you will be immediately informed about the failed delivery. If the report has not been delivered, EMSOW automatically sends you an email notification, recommends to resend the report manually, and provides the necessary instructions.

                                                  [#17923] Report design based on study type and insurance

                                                  We have updated the Report Design Rules module. Now EMSOW can add different letterheads to image interpretation reports for different study types and insurances. Other conditions that you can use in the rules include reading doctors, referring doctors, and branches.

                                                  [#18023] Corrected CLM01 field length 

                                                  We have reduced the length of the CLM01 field in X12 files to 20 characters. The standard length can be up to 38 characters, but claims with this fiel...

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