Articles

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18252] Post recoupments without forwarding balance

We have created a new option for manual recoupment posting. If an insurance company has overpaid for your services and wants to draw some money back (instead of the total payment amount), you can manually post a negative amount, different from the previous payment. Your posting team will love this new feature, that’s for sure!

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18328] Ordering facility as a condition in billing rules

Now you can select an ordering facility while configuring a billing rule — the new condition “Ordering facility” has been added.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18309] NPPES integration

EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18297] New data entry statistics feature

If you have a dedicated data entry team and wish to track their work progress, there’s good news. We have added a new menu command to the Processing module: “Mark as” → “Processed study.” By clicking this command, a user indicates that he or she has processed selected services. Managers can see which services have been processed by a specific user by using the “Processing” filter group in the Billing module.

[#18266] Patient lookup dropdown fix

We have applied a small layout fix to the patient lookup dropdown menu in the “Edit service” window to make sure the patient’s date of birth fits in the menu.

[#18307] Export Data From Clearing

We have fixed a bug that prevented users from exporting data from the Clearing module.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18253] Taxonomy Codes Reference

Previously, taxonomy codes for reading facilities and other entities were entered as free text, which might cause human errors. In this update, we added a reference table for taxonomy codes and replaced the free-text fields with drop-downs.

[#18287] Ability to send images from a specific AET

We have added a new option for external reading facilities. Now you can specify which AE the system should use when communicating with an external DICOM server. Go to the “Send options” tab of the reading facility properties and set the “Send from AET” option. The list of available AE titles is configured under Setup → PACS → PACS Clients. If you leave the “Send from AET” selection blank, the default PACS server will be used.

[#18148] Facility Billing Improvements and Fixes

We have improved several EMSOW features for facility billing.

We have added the “Auto fill” button to the Payer Assignment module, which allows you to auto-fill billing information for selected exams, based on billing rules. On the left sidebar of the module, you now have a checkbox that allows you to show only those exams that do not have billing information filled. Another new checkbox allows you to show only those exams that have not yet been invoiced.

Besides, we have added a clickable service ID link to every exam, which opens the Processing module. This link is available both in the Payer Assignment module and the “Edit invoice” window.

Also, the system will not anymore print “$0.00” in the “Savings” column of an invoice if the savings amount to zero – the space will be left blank.

[#18258] Increased Speed of Statistics Module

Before this update EMSOW might take some time to count and display studies in the Statistics module. We have optimized the module so that it displays data quicker.

[#18223] Jump to the Wholesale tab in Processing from other modules

Previously, the “Wholesale” tab of the Processing module did not open when you jumped to Processing from another module, such as Billing or PACS Storage, by clicking a service ID or A/N link (the system would always open the “Retail” tab, regardless of which tab the service was under). We have fixed this annoying bug.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17784] Monthly Reconciliation Report Improvements

We have improved our Monthly Reconciliation Report by adding the following new columns:

• The count of studies flagged as “no read”
• The percentage of studies for which payments have been collected
• “Open studies” (the difference between the count of billed studies and the count of written off and collected studies)

With the extended EMSOW report, you have better control of your financial inflows.

[#18235] Replicating Checks with the Same Number

Payment checks that have the same control number can now be replicated between EMSOW domains. This new feature eliminates replication errors associated with checks for our customers who use multidomain configurations.

[#18245] Aliases for Study Groups

It is now possible to add aliases to study groups. Go to the Tests section of the Setup menu and select Study Groups. Here you can edit the needed study groups and add aliases to them. This feature may come useful for customers who use 3rd party integrations with EMSOW and receive data from external systems, such as EHRs.

[#18144] Extended Default Settings in the Standard Domain Configuration

From now on, the standard domain configuration includes the “performed,” “scheduled” and “canceled” service statuses. Thus, we have streamlined the process of creating new domains for our clients who deal with multiple domains.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18160] Improved performance of the Clearing Module

Previously, queries in the Clearing module did not run fast enough to process large amounts of data. This was especially critical for large medical businesses that deal with huge financial flows daily. In this update, we have increased the speed of the queries and improved the stability of the module.

[#18183] Option to reduce CLM01 length for certain payers

The default length of the CLM01 segment (Patient Control Number) in electronic claims has been recently reduced to 20 symbols [#18023]. We have found that certain payers require this segment’s value to be even shorter and made it possible to change the length of the segment for them. Go to Setup → Insurances → double-click the needed payer → open the Billing tab, and change the “CLM01 length” option as required.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18174] Make any file types available in Physician Portal

Good news for providers who pay attention to each and every small detail. We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.

[#18186] Send claims without Rendering Provider IDs to certain insurances

Billing connectors have the “Include rendering provider” option, which enables the adding of rendering providers’ NPIs to box 24J of the 1500 form. We have made it possible to turn this option off for particular insurances by adding the “Include rendering provider“ checkbox to the “Billing” tab of the “Edit insurance” window. The new checkbox is selected by default.

[#18153] Print requisition forms from Billing

We have developed a printer-friendly requisition form. To use this feature, go to the “Print” menu in the Billing module and select “Requisition form.” If you need to customize the content of the form, please contact EMSOW Support and provide a template.

[#18152] Medical Necessity drop-down list

We have added a new drop-down list to the “Edit service” window in the Dispatch module, “Medical Necessity.” Mobile X-ray and ultrasound providers can use this drop-down to indicate the reason why an exam has to be performed portably. Possible reasons are set up under Setup → Processing → Medical necessity. The selected reason can be printed on the requisition form [#18153].

[#18167] Apply report design rules to template-generated pages only

EMSOW allows reading doctors to create reports for PDF-based studies, such as ANS and NCV, by using a template as the beginning of the report and attaching the original PDF to the end of it. Thus the final report contains both the doctor’s conclusion and the technical report generated by the diagnostic machine.

From now on, you can use report design rules to apply a custom letterhead to such reports by using the “Apply only to reports” checkbox in the “Edit report design rule” window. If this checkbox is selected, EMSOW will apply the letterhead only to the doctor’s conclusion generated from the template and leave the technical part of the report untouched.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18107] Add notes to referring facilities

We have added a new field to the referring facility edit window (Setup → Referring → Referring Facilities), in which users can leave text notes. You will find this feature useful if you deal with many referring facilities and need to add comments to their records.

[#17878] Improved preliminary reporting

We have improved the stability of the preliminary report feature and fixed some bugs in it. Now the preliminary report tab closes immediately after a technologist clicks the “Complete preliminary report” button (formerly “Save preliminary report”). This ensures that the report is properly saved and no duplicate files are created.

[#17930] Removed date of service restriction from Physician Portal

Previously, the default “Date of service” range in the Physician Portal was set to three months. Some of our clients found it inconvenient, especially when they had to deal with older cases that were sent for comparison. We removed this restriction for the “Pending” queues.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18031] Improved Messaging in the Report Tracking Module

Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

[#18079] Notifications in mobile app

From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

This week EMSOW has received a stability update to improve overall service performance.

Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees’ hours using the Employees Time Tracking module.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18053] Post payments as received via a collection agency
We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

[#18034] Confirm a dispatched exam from the mobile app
Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

[#18062] Fixed a bug with denied in-patient claims
We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the 2300 loop after the DTP*435 segment in electronic claims.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!