Articles

With the availability of tablets and smartphones, your employees can transmit various types of data to your company’s information system instantly and wirelessly from any distance. The most common example is emailing healthcare-related images, documents, and notes to the office, which you most likely have had to do.

However, there are privacy and usability concerns associated with commonly available email and instant messaging apps. At first sight, it may seem suitable to use off-the-shelf apps, but the app of your choice may lack the necessary tools for your medical business’s specific needs. This software may have a wide range of settings, but as an end user, you are likely to adjust your business needs to the available software features rather than to configure the application according to your demands. Moreover, off-the-shelf progra...

Hi folks!

This week Apple has announced
that the new AirPods will look the same as the previous model.
Meanwhile, our team has added a couple of updates to EMSOW.

[#18203] Detailed error descriptions in the Reports Delivery Tracking module

Many doctors prefer
receiving their reports by fax. Fax delivery may fail for multiple
reasons, e.g. the fax machine did not respond, the line is busy, a voice
answer was detected.

Previously, EMSOW informed
about the failure, but did not inform about the failure reason, which
hampered troubleshooting. With this update, you can hover your mouse
pointer over the "failure" label in the Reports Delivery Tracking module to see a detailed message about what happened.

[#18260] Purchased service charge excluded ...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18351] Print the assigned billing company information on account statements

Previously, the system always
printed the default billing company information in the upper-left corner
of an account statement. With this update, we made it possible to print
the information of the company that is assigned to the study. If you
wish to enable this functionality, please contact EMSOW Support, and we
will check your settings.

[#18352] Print the rendering provider name on account statements

One more update to the account statement form: it is now possible to include the rendering provider name.

EMSOW appreci...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18252] Post recoupments without forwarding balance

We have created a new option for manual recoupment posting. If an insurance company has overpaid for your services and wants to draw some money back (instead of the total payment amount), you can manually post a negative amount, different from the previous payment. Your posting team will love this new feature, that’s for sure!

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18328] Ordering facility as a condition in billing rules

Now you can select an ordering facility while configuring a billing rule — the new condition “Ordering facility” has been added.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on Facebook, Twitter, and LinkedIn!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18309] NPPES integration

EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on 

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18031] Improved Messaging in the Report Tracking Module

Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

[#18079] Notifications in mobile app

From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.

Dear customers!

This week EMSOW has received a stability update to improve overall service performance.

Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees' hours using the Employees Time Tracking module.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18053] Post payments as received via a collection agency
We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

[#18034] Confirm a dispatched exam from the mobile app
Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

[#18062] Fixed a bug with denied in-patient claims
We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the ...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17896] Increased number of diagnosis codes

Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.

[#18018] Updated billing autofill feature

We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.

From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.

[#18027] Ability to mark insurance as eligible manually

From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17642] Notifications about failed report delivery

Sometimes the system fails to send a report to a referring doctor by fax. This may occur for various reasons, but whatever they are, from now on you will be immediately informed about the failed delivery. If the report has not been delivered, EMSOW automatically sends you an email notification, recommends to resend the report manually, and provides the necessary instructions.

[#17923] Report design based on study type and insurance

We have updated the Report Design Rules module. Now EMSOW can add different letterheads to image interpretation reports for different study types and insurances. Other conditions that you can use in the rules include reading doctors, referring doctors, and branches.

[#18023] Corrected CLM01 field length 

We have reduced the length of the CLM01 field in X12 files to 20 characters. The standard length can be up to 38 characters, but claims with this fiel...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17990] “Documents” button and context menu item are back in the Technologist Portal

We have returned the “Documents” button and context menu item to the PACS section of the Technologist Portal. Just a reminder: in the previous release, we made it possible to create non-DICOM studies (such as EEG, EKG, NCV and SSR) from the Technologist Portal, without giving technologists access to Processing. Please keep the feedback coming!

[#17944] Time tracking for night shifters

The EMSOW clock-in system does not automatically reset an employee's session at midnight anymore. We believe night shift workers are going to love this—now they won't have to check out before midnight and check back in to keep their work hours counted.

[#17968] Print CMS-1500 forms without red lines from the Billing Information window

From now on, our users can print CMS-1500 claim forms without red lines from the Processing module. Double-click a s...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17905] Transportation and setup codes in Billing

We have added an ability to bill for the transportation and setup of diagnostic equipment by adding HCPCS codes R0070/R0075 and Q0092 to claims.

[#17244] Create document-based studies from Technologist Portal

Now our users can enter patient information, create studies and attach files in the Technologist portal. This will allow technologists to create EEG, EKG, NCV, SSR and other types of studies that do not contain DICOM images right from their individual accounts, without asking administrators to upload paperwork from the Processing module.

If you would like to schedule training on the new functionality for your technologists, you are welcome to contact our support.

Bugs & Stability

We ha...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17465] Patient address autopopulation

We have upgraded the autopopulation algorithm for patient addresses in the Processing module. When you are adding a new service, EMSOW automatically fills patient address fields in the following ways:

1. If the referring facility is a nursing home, the fields are populated with the facility’s address.
2. If the referring facility is not a nursing home, EMSOW uses the address from the patient’s record, if available (see Setup → Patients).

You can also populate the patient address for existing studies by clicking the ‘Facility’ and ‘Patient’ buttons under the address fields.

[#17911] Provider access to the Billing module

From now on, your doctors and providers can review billing information for their patients by lo...

An introduction to cloud-based PACS for mobile diagnostic operators

Mobile diagnostic imaging is in high demand by many practices and doctors who are looking to expand their services to new locations and avoid the cost of maintaining an in-house diagnostic lab. Portable diagnostic equipment makes it possible for X-ray technicians and sonographers to travel between facilities. At the same time, it delivers image quality comparable to that of stationary equipment. However, today’s technology has a lot more to offer to mobile diagnostic operators than just portable ultrasound machines and X-ray appliances. In this article, we’ll take a look at one useful tool that can help your mobile imaging business work more efficiently – web-based PACS.

Picture archiving and communication systems (PACS) have become a vital part of the IT infrastructure of many healthcare organizations. PACS software allows to capture, store, view and share all types of medical images within local networks. This provides a great number of advantage...

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17850] Ability to email invoices to referring facilities

It is now possible to send invoices to billing email addresses of referring facilities.

[#17851] Payer assignment module update

The Payer Assignment module now allows to select which referring facility should receive a report.

[#17859] TriZetto real-time eligibility check

We have added support for eligibility checks for TriZetto customers.

Bugs & Stability

We have improved the stability and performance of EMSOW and fixed a few bugs.

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#17483] A new diagnosis edit option

We have made it easier for users to edit study diagnoses. Instead of opening the “Edit service” window to add, correct or delete an ICD code, you can just click on the link next to “Diag:” below the study name in the Processing or Billing module and make changes. If you want to take advantage of this feature, please send a message to our support at support@emsow.com and we will enable it for you.

[#17484] “Reason for the exam” field

We have added the “Reason for the exam” field to the Dispatch and Physician Portal modules.

[#17462] Stages in Dispatch

The Dispatch module now displays stages of exams in the Procedure column. The stages are changed as described below: