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December 21, 2018
News > EMSOW Release Newsletter – December 21, 2018

EMSOW Release Newsletter – December 21, 2018

December 21, 2018

Dear customers!

We are glad to inform you that a new version of EMSOW has been released this week.

[#18031] Improved Messaging in the Report Tracking Module

Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

[#18079] Notifications in mobile app

From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.


December 14, 2018
News > EMSOW Release Newsletter – December 14, 2018

EMSOW Release Newsletter – December 14, 2018

December 14, 2018

Dear customers!

This week EMSOW has received a stability update to improve overall service performance.

Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees' hours using the Employees Time Tracking module.

EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

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    December 5, 2018
    News > EMSOW Release Newsletter – December 5, 2018

    EMSOW Release Newsletter – December 5, 2018

    December 5, 2018

    Dear customers!

    We are glad to inform you that a new version of EMSOW has been released this week.

    [#18053] Post payments as received via a collection agency
    We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

    [#18034] Confirm a dispatched exam from the mobile app
    Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

    [#18062] Fixed a bug with denied in-patient claims
    We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the ...

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      November 28, 2018
      News > EMSOW Release Newsletter – November 28, 2018

      EMSOW Release Newsletter – November 28, 2018

      November 28, 2018

      Dear customers!

      We are glad to inform you that a new version of EMSOW has been released this week.

      [#17896] Increased number of diagnosis codes

      Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.

      [#18018] Updated billing autofill feature

      We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.

      From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.

      [#18027] Ability to mark insurance as eligible manually

      From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new...

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        November 21, 2018
        News > EMSOW Release Newsletter – November 21, 2018

        EMSOW Release Newsletter – November 21, 2018

        November 21, 2018

        Dear customers!

        We are glad to inform you that a new version of EMSOW has been released this week.

        [#17642] Notifications about failed report delivery

        Sometimes the system fails to send a report to a referring doctor by fax. This may occur for various reasons, but whatever they are, from now on you will be immediately informed about the failed delivery. If the report has not been delivered, EMSOW automatically sends you an email notification, recommends to resend the report manually, and provides the necessary instructions.

        [#17923] Report design based on study type and insurance

        We have updated the Report Design Rules module. Now EMSOW can add different letterheads to image interpretation reports for different study types and insurances. Other conditions that you can use in the rules include reading doctors, referring doctors, and branches.

        [#18023] Corrected CLM01 field length 

        We have reduced the length of the CLM01 field in X12 files to 20 characters. The standard length can be up to 38 characters, but claims with this fiel...

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          November 14, 2018
          News > EMSOW Release Newsletter – November 14, 2018

          EMSOW Release Newsletter – November 14, 2018

          November 14, 2018

          Dear customers!

          We are glad to inform you that a new version of EMSOW has been released this week.

          [#17990] Documents button and context menu item are back in the Technologist Portal

          We have returned the “Documents” button and context menu item to the PACS section of the Technologist Portal. Just a reminder: in the previous release, we made it possible to create non-DICOM studies (such as EEG, EKG, NCV and SSR) from the Technologist Portal, without giving technologists access to Processing. Please keep the feedback coming!

          [#17944] Time tracking for night shifters

          The EMSOW clock-in system does not automatically reset an employee's session at midnight anymore. We believe night shift workers are going to love this—now they won't have to check out before midnight and check back in to keep their work hours counted.

          [#17968] Print CMS-1500 forms without red lines from the Billing Information window

          From now on, our users can print CMS-1500 claim forms without red lines from the Processing module. Double-click a s...

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            November 7, 2018
            News > EMSOW Release Newsletter – November 7, 2018

            EMSOW Release Newsletter – November 7, 2018

            November 7, 2018

            Dear customers!

            We are glad to inform you that a new version of EMSOW has been released this week.

            [#17905] Transportation and setup codes in Billing

            We have added an ability to bill for the transportation and setup of diagnostic equipment by adding HCPCS codes R0070/R0075 and Q0092 to claims.

            [#17244] Create document-based studies from Technologist Portal

            Now our users can enter patient information, create studies and attach files in the Technologist portal. This will allow technologists to create EEG, EKG, NCV, SSR and other types of studies that do not contain DICOM images right from their individual accounts, without asking administrators to upload paperwork from the Processing module.

            If you would like to schedule training on the new functionality for your technologists, you are welcome to contact our support.

            Bugs & Stability

            We ha...

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              October 31, 2018
              News > EMSOW Release Newsletter – October 31, 2018

              EMSOW Release Newsletter – October 31, 2018

              October 31, 2018

              Dear customers!

              We are glad to inform you that a new version of EMSOW has been released this week.

              [#17465] Patient address autopopulation

              We have upgraded the autopopulation algorithm for patient addresses in the Processing module. When you are adding a new service, EMSOW automatically fills patient address fields in the following ways:

              1. If the referring facility is a nursing home, the fields are populated with the facility’s address.
              2. If the referring facility is not a nursing home, EMSOW uses the address from the patient’s record, if available (see Setup → Patients).

              You can also populate the patient address for existing studies by clicking the ‘Facility’ and ‘Patient’ buttons under the address fields.

              [#17911] Provider access to the Billing module

              From now on, your doctors and providers can review billing information for their patients by lo...

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                October 29, 2018
                News > Mobile Diagnostic Imaging: Having a Portable Machine is Just Not Enough

                Mobile Diagnostic Imaging: Having a Portable Machine is Just Not Enough

                October 29, 2018

                An introduction to cloud-based PACS for mobile diagnostic operators

                Mobile diagnostic imaging is in high demand by many practices and doctors who are looking to expand their services to new locations and avoid the cost of maintaining an in-house diagnostic lab. Portable diagnostic equipment makes it possible for X-ray technicians and sonographers to travel between facilities. At the same time, it delivers image quality comparable to that of stationary equipment. However, today’s technology has a lot more to offer to mobile diagnostic operators than just portable ultrasound machines and X-ray appliances. In this article, we’ll take a look at one useful tool that can help your mobile imaging business work more efficiently – web-based PACS.

                Ultrasound unit

                Picture archiving and communication systems (PACS) have become a vital part of the IT infrastructure of many healthcare organizations. PACS software allows to capture, store, view and share all types of medical images within local networks. This provides a great number of advantage...

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                  October 24, 2018
                  News > EMSOW Release Newsletter – October 24, 2018

                  EMSOW Release Newsletter – October 24, 2018

                  October 24, 2018

                  Dear customers!

                  We are glad to inform you that a new version of EMSOW has been released this week.

                  [#17850] Ability to email invoices to referring facilities

                  It is now possible to send invoices to billing email addresses of referring facilities.

                  [#17851] Payer assignment module update

                  The Payer Assignment module now allows to select which referring facility should receive a report.

                  [#17859] TriZetto real-time eligibility check

                  We have added support for eligibility checks for TriZetto customers.

                  Bugs & Stability

                  We have improved the stability and performance of EMSOW and fixed a few bugs.

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                    October 17, 2018
                    News > EMSOW Release Newsletter – October 17, 2018

                    EMSOW Release Newsletter – October 17, 2018

                    October 17, 2018

                    Dear customers!

                    We are glad to inform you that a new version of EMSOW has been released this week.

                    [#17483] A new diagnosis edit option

                    We have made it easier for users to edit study diagnoses. Instead of opening the “Edit service” window to add, correct or delete an ICD code, you can just click on the link next to “Diag:” below the study name in the Processing or Billing module and make changes. If you want to take advantage of this feature, please send a message to our support at support@emsow.com and we will enable it for you.

                    [#17484] “Reason for the exam” field

                    We have added the “Reason for the exam” field to the Dispatch and Physician Portal modules.

                    [#17462] Stages in Dispatch

                    The Dispatch module now displays stages of exams in the Procedure column. The stages are changed as described below:

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                      October 10, 2018
                      News > EMSOW Release Newsletter – October 10, 2018

                      EMSOW Release Newsletter – October 10, 2018

                      October 10, 2018

                      Dear customers!

                      We are glad to inform you that a new version of EMSOW has been released this week.

                      [#17690] Hospitalization dates

                      We implemented support for hospitalization dates in the system. You can specify admission and discharge dates in the properties of a service, and they will be included in claims that you submit electronically or on paper. If you want to use this feature in your workflow, please contact our support to get a short training session.

                      [#17820] Double check of patient height in DICOM files

                      It has been brought to our attention that certain ultrasound machines send patient height in centimeters as the value of DICOM tag (0010,1020), instead of meters. From now on, EMSOW will automatically correct the height value in those cases.

                      [#17461] Study priority levels in the Dispatch module

                      With this version, our users will be able to set one of the three priorit...

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