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March 22, 2019
News > Mobile Apps for Communication in Healthcare: Benefits and Concerns

Mobile Apps for Communication in Healthcare: Benefits and Concerns

March 22, 2019

With the availability of tablets and smartphones, your employees can transmit various types of data to your company’s information system instantly and wirelessly from any distance. The most common example is emailing healthcare-related images, documents, and notes to the office, which you most likely have had to do.

However, there are privacy and usability concerns associated with commonly available email and instant messaging apps. At first sight, it may seem suitable to use off-the-shelf apps, but the app of your choice may lack the necessary tools for your medical business’s specific needs. This software may have a wide range of settings, but as an end user, you are likely to adjust your business needs to the available software features rather than to configure the application according to your demands. Moreover, off-the-shelf progra...

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    March 20, 2019
    News > EMSOW Release Newsletter – March 20, 2019

    EMSOW Release Newsletter – March 20, 2019

    March 20, 2019

    Hi folks!

    This week Apple has announced
    that the new AirPods will look the same as the previous model.
    Meanwhile, our team has added a couple of updates to EMSOW.

    [#18203] Detailed error descriptions in the Reports Delivery Tracking module

    Many doctors prefer
    receiving their reports by fax. Fax delivery may fail for multiple
    reasons, e.g. the fax machine did not respond, the line is busy, a voice
    answer was detected.

    Previously, EMSOW informed
    about the failure, but did not inform about the failure reason, which
    hampered troubleshooting. With this update, you can hover your mouse
    pointer over the "failure" label in the Reports Delivery Tracking module to see a detailed message about what happened.

    [#18260] Purchased service charge excluded ...

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      March 13, 2019
      News > EMSOW Release Newsletter – March 13, 2019

      EMSOW Release Newsletter – March 13, 2019

      March 13, 2019

      Dear customers!

      We are glad to inform you that a new version of EMSOW has been released this week.

      [#18351] Print the assigned billing company information on account statements

      Previously, the system always
      printed the default billing company information in the upper-left corner
      of an account statement. With this update, we made it possible to print
      the information of the company that is assigned to the study. If you
      wish to enable this functionality, please contact EMSOW Support, and we
      will check your settings.

      [#18352] Print the rendering provider name on account statements

      One more update to the account statement form: it is now possible to include the rendering provider name.

      EMSOW appreci...

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        March 6, 2019
        News > EMSOW Release Newsletter – March 6, 2019

        EMSOW Release Newsletter – March 6, 2019

        March 6, 2019

        Dear customers!

        We are glad to inform you that a new version of EMSOW has been released this week.

        [#18252] Post recoupments without forwarding balance

        We have created a new option for manual recoupment posting. If an insurance company has overpaid for your services and wants to draw some money back (instead of the total payment amount), you can manually post a negative amount, different from the previous payment. Your posting team will love this new feature, that’s for sure!

        EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

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          February 27, 2019
          News > EMSOW Release Newsletter – February 27, 2019

          EMSOW Release Newsletter – February 27, 2019

          February 27, 2019

          Dear customers!

          We are glad to inform you that a new version of EMSOW has been released this week.

          [#18328] Ordering facility as a condition in billing rules

          Now you can select an ordering facility while configuring a billing rule — the new condition “Ordering facility” has been added.

          EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on FacebookTwitter, and LinkedIn!

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            February 20, 2019
            News > EMSOW Release Newsletter – February 20, 2019

            EMSOW Release Newsletter – February 20, 2019

            February 20, 2019

            Dear customers!

            We are glad to inform you that a new version of EMSOW has been released this week.

            [#18309] NPPES integration

            EMSOW is now integrated with the National Plan and Provider Enumeration System (NPPES). This means that whenever you add or edit a doctor or organization, EMSOW can automatically look up the NPI, address, and taxonomy codes in the NPPES and fill out the corresponding fields. This applies to referring facilities, referring doctors, reading facilities, reading doctors, rendering providers, and billing companies. In order to perform a lookup, click the NPPES lookup button in the editing window. If the button is not yet available to you, please contact EMSOW Support to request access.

            EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve! You are welcome to follow us on 


            February 13, 2019
            News > EMSOW Release Newsletter – February 13, 2019

            EMSOW Release Newsletter – February 13, 2019

            February 13, 2019

            Dear customers!

            We are glad to inform you that a new version of EMSOW has been released this week.

            [#18297] New data entry statistics feature

            If you have a dedicated data entry team and wish to track their work progress, there’s good news. We have added a new menu command to the Processing module: “Mark as” → “Processed study.” By clicking this command, a user indicates that he or she has processed selected services. Managers can see which services have been processed by a specific user by using the “Processing” filter group in the Billing module.

            [#18266] Patient lookup dropdown fix

            We have applied a small layout fix to the patient lookup dropdown menu in the “Edit service” window to make sure the patient’s date of...

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              February 6, 2019
              News > EMSOW Release Newsletter – February 6, 2019

              EMSOW Release Newsletter – February 6, 2019

              February 6, 2019

              Dear customers!

              We are glad to inform you that a new version of EMSOW has been released this week.

              [#18253] Taxonomy Codes Reference

              Previously, taxonomy codes for reading facilities and other entities were entered as free text, which might cause human errors. In this update, we added a reference table for taxonomy codes and replaced the free-text fields with drop-downs.

              [#18287] Ability to send images from a specific AET

              We have added a new option for external reading facilities. Now you can specify which AE the system should use when communicating with an external DICOM server. Go to the “Send options” tab of the reading facility properties and set the “Send from AET” option. The list of available AE titles is configured under Setup → PACS → PACS Clients. If y...

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                February 1, 2019
                News > EMSOW Release Newsletter – February 1, 2019

                EMSOW Release Newsletter – February 1, 2019

                February 1, 2019

                Dear customers!

                We are glad to inform you that a new version of EMSOW has been released this week.

                [#17784] Monthly Reconciliation Report Improvements

                We have improved our Monthly Reconciliation Report by adding the following new columns:

                • The count of studies flagged as “no read”
                • The percentage of studies for which payments have been collected
                • “Open studies” (the difference between the count of billed studies and the count of written off and collected studies)

                With the extended EMSOW report, you have better control of your financial inflows.

                [#18235] Replicating Checks with the Same Number

                Payment checks that have the sa...

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                  January 30, 2019
                  News > Modality worklist — an automated solution for dispatching imaging studies

                  Modality worklist — an automated solution for dispatching imaging studies

                  January 30, 2019

                  Medical specialists who deal with diagnostic imaging, regularly have to communicate examination queries and patients’ demographics to various diagnostic facilities and equipment. At first glance, it is quite simple, because data transmission is a regular part of our everyday life. But if you are a doctor or a medical business supervisor, you are aware of several industry-specific issues.

                  MWL Article

                  Quite often medical businesses work with multiple facilities and various equipment. Imagine that you need to consistently inform each technologist which study needs to be done for each of your patients or regularly receive orders from multiple hospitals. Just to perform this single task promptly, you’ll need to hire a dispatcher.

                  Without an adequate automated task manager, each patient’s data has to be double-entered manually. Several issues a...

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                    January 27, 2019
                    News > EMSOW Release Newsletter – January 27, 2019

                    EMSOW Release Newsletter – January 27, 2019

                    January 27, 2019

                    Dear customers!

                    We are glad to inform you that a new version of EMSOW has been released this week.

                    [#18160] Improved performance of the Clearing Module

                    Previously, queries in the Clearing module did not run fast enough to process large amounts of data. This was especially critical for large medical businesses that deal with huge financial flows daily. In this update, we have increased the speed of the queries and improved the stability of the module.

                    [#18183] Option to reduce CLM01 length for certain payers

                    The default length of the CLM01 segment (Patient Control Number) in electronic claims has been recently reduced to 20 symbols [#18023]. We have found that certain payers require this segment’s value to be even shorter and made it...

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                      January 16, 2019
                      News > EMSOW Release Newsletter – January 16, 2019

                      EMSOW Release Newsletter – January 16, 2019

                      January 16, 2019

                      Dear customers!

                      We are glad to inform you that a new version of EMSOW has been released this week.

                      [#18174] Make any file types available in Physician Portal

                      Good news for providers who pay attention to each and every small detail. We have made it possible to make any file type available to Physician Portal users. Go to Setup → Processing → File types and select the “Show in physician portal” checkbox for the required file types. Now your providers can get as much information from your paperwork as they need.

                      [#18186] Send claims without Rendering Provider IDs to certain insurances

                      Billing connectors have the “Include rendering provider” option, which enables the adding of rendering providers’ NPIs to box 24J of the 1500 form...

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                        December 28, 2018
                        News > EMSOW Release Newsletter – December 28, 2018

                        EMSOW Release Newsletter – December 28, 2018

                        December 28, 2018

                        Dear customers!

                        We are glad to inform you that a new version of EMSOW has been released this week.

                        [#18107] Add notes to referring facilities

                        We have added a new field to the referring facility edit window (Setup → Referring → Referring Facilities), in which users can leave text notes. You will find this feature useful if you deal with many referring facilities and need to add comments to their records.

                        [#17878] Improved preliminary reporting

                        We have improved the stability of the preliminary report feature and fixed some bugs in it. Now the preliminary report tab closes immediately after a technologist clicks the “Complete preliminary report” button (formerly “Save preliminary report”). This ensures that the report is properly saved and no duplicate files are created.


                        December 21, 2018
                        News > EMSOW Release Newsletter – December 21, 2018

                        EMSOW Release Newsletter – December 21, 2018

                        December 21, 2018

                        Dear customers!

                        We are glad to inform you that a new version of EMSOW has been released this week.

                        [#18031] Improved Messaging in the Report Tracking Module

                        Previously, when a user sent an inquiry regarding a report delay from the Reports Tracking module, the system needed the reading doctor’s email, otherwise, it returned an error. From now on, if the reading doctor’s email is missing, EMSOW will use the email of the reading facility, thus increasing the chance of receiving feedback from the responsible party.

                        [#18079] Notifications in mobile app

                        From now on, when the status of an exam is changed, mobile app users will receive a push notification. We believe mobile technologists will take advantage of this feature to efficiently manage their schedule on the go.


                        December 14, 2018
                        News > EMSOW Release Newsletter – December 14, 2018

                        EMSOW Release Newsletter – December 14, 2018

                        December 14, 2018

                        Dear customers!

                        This week EMSOW has received a stability update to improve overall service performance.

                        Among other things, we have improved our phone-based clock-in system and its voice messaging functionality [#18092].

                        EMSOW can serve as a convenient clock-in system for your employees: all they need to do to check-in is dial a dedicated phone number and record a short message. You can listen to the recorded messages and track your employees' hours using the Employees Time Tracking module.

                        EMSOW appreciates your feedback. Found a bug? Contact EMSOW Support and help us improve!

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                          December 5, 2018
                          News > EMSOW Release Newsletter – December 5, 2018

                          EMSOW Release Newsletter – December 5, 2018

                          December 5, 2018

                          Dear customers!

                          We are glad to inform you that a new version of EMSOW has been released this week.

                          [#18053] Post payments as received via a collection agency
                          We have extended the range of options for payment posting. Now, when you are posting a payment, you can mark it as received via a collection agency. In order to do so, select the “Via collection agency” checkbox in the “Post payment“ window after selecting “Patient“ in the “From“ drop-down list. You can also mark a payment as received from the patient by selecting the “Via pt. payment” checkbox.

                          [#18034] Confirm a dispatched exam from the mobile app
                          Previously, to confirm an exam, technologists had to use a confirmation link received by email. From now on, they can confirm the exams sent from the Dispatch module by using our mobile app. Tap and hold on the exam in the Resident Visit List (RVL), and then tap the “Confirm” button at the bottom of the screen.

                          [#18062] Fixed a bug with denied in-patient claims
                          We have fixed a bug associated with in-patient claim denials. The REF*D9 segment is now reported in the ...

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                            November 28, 2018
                            News > EMSOW Release Newsletter – November 28, 2018

                            EMSOW Release Newsletter – November 28, 2018

                            November 28, 2018

                            Dear customers!

                            We are glad to inform you that a new version of EMSOW has been released this week.

                            [#17896] Increased number of diagnosis codes

                            Now you can add up to 12 diagnosis codes to a study (previously, the system did not allow to enter more than four). This can help you improve the quality of your billing documentation, such as superbills.

                            [#18018] Updated billing autofill feature

                            We have updated the billing autofill feature to better handle studies that do not fall under any billing rules. Previously, the system would add a “NO BILL” flag to those studies thus preventing the user from autofilling them again.

                            From now on, EMSOW will keep the “NOT ASSIGNED” billing status in this situation so that you can add an appropriate rule and autofill the study again.

                            [#18027] Ability to mark insurance as eligible manually

                            From now on, you can manually mark a patient’s insurance as eligible in the Processing module. Sometimes you may need to inform other users that the insurance is eligible without sending a query to your clearing house. For this purpose, we have added a new...

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                              November 21, 2018
                              News > EMSOW Release Newsletter – November 21, 2018

                              EMSOW Release Newsletter – November 21, 2018

                              November 21, 2018

                              Dear customers!

                              We are glad to inform you that a new version of EMSOW has been released this week.

                              [#17642] Notifications about failed report delivery

                              Sometimes the system fails to send a report to a referring doctor by fax. This may occur for various reasons, but whatever they are, from now on you will be immediately informed about the failed delivery. If the report has not been delivered, EMSOW automatically sends you an email notification, recommends to resend the report manually, and provides the necessary instructions.

                              [#17923] Report design based on study type and insurance

                              We have updated the Report Design Rules module. Now EMSOW can add different letterheads to image interpretation reports for different study types and insurances. Other conditions that you can use in the rules include reading doctors, referring doctors, and branches.

                              [#18023] Corrected CLM01 field length 

                              We have reduced the length of the CLM01 field in X12 files to 20 characters. The standard length can be up to 38 characters, but claims with this fiel...

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                                November 14, 2018
                                News > EMSOW Release Newsletter – November 14, 2018

                                EMSOW Release Newsletter – November 14, 2018

                                November 14, 2018

                                Dear customers!

                                We are glad to inform you that a new version of EMSOW has been released this week.

                                [#17990] Documents button and context menu item are back in the Technologist Portal

                                We have returned the “Documents” button and context menu item to the PACS section of the Technologist Portal. Just a reminder: in the previous release, we made it possible to create non-DICOM studies (such as EEG, EKG, NCV and SSR) from the Technologist Portal, without giving technologists access to Processing. Please keep the feedback coming!

                                [#17944] Time tracking for night shifters

                                The EMSOW clock-in system does not automatically reset an employee's session at midnight anymore. We believe night shift workers are going to love this—now they won't have to check out before midnight and check back in to keep their work hours counted.

                                [#17968] Print CMS-1500 forms without red lines from the Billing Information window

                                From now on, our users can print CMS-1500 claim forms without red lines from the Processing module. Double-click a s...

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                                  November 7, 2018
                                  News > EMSOW Release Newsletter – November 7, 2018

                                  EMSOW Release Newsletter – November 7, 2018

                                  November 7, 2018

                                  Dear customers!

                                  We are glad to inform you that a new version of EMSOW has been released this week.

                                  [#17905] Transportation and setup codes in Billing

                                  We have added an ability to bill for the transportation and setup of diagnostic equipment by adding HCPCS codes R0070/R0075 and Q0092 to claims.

                                  [#17244] Create document-based studies from Technologist Portal

                                  Now our users can enter patient information, create studies and attach files in the Technologist portal. This will allow technologists to create EEG, EKG, NCV, SSR and other types of studies that do not contain DICOM images right from their individual accounts, without asking administrators to upload paperwork from the Processing module.

                                  If you would like to schedule training on the new functionality for your technologists, you are welcome to contact our support.

                                  Bugs & Stability

                                  We ha...

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                                    October 31, 2018
                                    News > EMSOW Release Newsletter – October 31, 2018

                                    EMSOW Release Newsletter – October 31, 2018

                                    October 31, 2018

                                    Dear customers!

                                    We are glad to inform you that a new version of EMSOW has been released this week.

                                    [#17465] Patient address autopopulation

                                    We have upgraded the autopopulation algorithm for patient addresses in the Processing module. When you are adding a new service, EMSOW automatically fills patient address fields in the following ways:

                                    1. If the referring facility is a nursing home, the fields are populated with the facility’s address.
                                    2. If the referring facility is not a nursing home, EMSOW uses the address from the patient’s record, if available (see Setup → Patients).

                                    You can also populate the patient address for existing studies by clicking the ‘Facility’ and ‘Patient’ buttons under the address fields.

                                    [#17911] Provider access to the Billing module

                                    From now on, your doctors and providers can review billing information for their patients by lo...

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                                      October 29, 2018
                                      News > Mobile Diagnostic Imaging: Having a Portable Machine is Just Not Enough

                                      Mobile Diagnostic Imaging: Having a Portable Machine is Just Not Enough

                                      October 29, 2018

                                      An introduction to cloud-based PACS for mobile diagnostic operators

                                      Mobile diagnostic imaging is in high demand by many practices and doctors who are looking to expand their services to new locations and avoid the cost of maintaining an in-house diagnostic lab. Portable diagnostic equipment makes it possible for X-ray technicians and sonographers to travel between facilities. At the same time, it delivers image quality comparable to that of stationary equipment. However, today’s technology has a lot more to offer to mobile diagnostic operators than just portable ultrasound machines and X-ray appliances. In this article, we’ll take a look at one useful tool that can help your mobile imaging business work more efficiently – web-based PACS.

                                      Ultrasound unit

                                      Picture archiving and communication systems (PACS) have become a vital part of the IT infrastructure of many healthcare organizations. PACS software allows to capture, store, view and share all types of medical images within local networks. This provides a great number of advantage...

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                                        October 24, 2018
                                        News > EMSOW Release Newsletter – October 24, 2018

                                        EMSOW Release Newsletter – October 24, 2018

                                        October 24, 2018

                                        Dear customers!

                                        We are glad to inform you that a new version of EMSOW has been released this week.

                                        [#17850] Ability to email invoices to referring facilities

                                        It is now possible to send invoices to billing email addresses of referring facilities.

                                        [#17851] Payer assignment module update

                                        The Payer Assignment module now allows to select which referring facility should receive a report.

                                        [#17859] TriZetto real-time eligibility check

                                        We have added support for eligibility checks for TriZetto customers.

                                        Bugs & Stability

                                        We have improved the stability and performance of EMSOW and fixed a few bugs.

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                                          October 17, 2018
                                          News > EMSOW Release Newsletter – October 17, 2018

                                          EMSOW Release Newsletter – October 17, 2018

                                          October 17, 2018

                                          Dear customers!

                                          We are glad to inform you that a new version of EMSOW has been released this week.

                                          [#17483] A new diagnosis edit option

                                          We have made it easier for users to edit study diagnoses. Instead of opening the “Edit service” window to add, correct or delete an ICD code, you can just click on the link next to “Diag:” below the study name in the Processing or Billing module and make changes. If you want to take advantage of this feature, please send a message to our support at support@emsow.com and we will enable it for you.

                                          [#17484] “Reason for the exam” field

                                          We have added the “Reason for the exam” field to the Dispatch and Physician Portal modules.

                                          [#17462] Stages in Dispatch

                                          The Dispatch module now displays stages of exams in the Procedure column. The stages are changed as described below:

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                                            October 10, 2018
                                            News > EMSOW Release Newsletter – October 10, 2018

                                            EMSOW Release Newsletter – October 10, 2018

                                            October 10, 2018

                                            Dear customers!

                                            We are glad to inform you that a new version of EMSOW has been released this week.

                                            [#17690] Hospitalization dates

                                            We implemented support for hospitalization dates in the system. You can specify admission and discharge dates in the properties of a service, and they will be included in claims that you submit electronically or on paper. If you want to use this feature in your workflow, please contact our support to get a short training session.

                                            [#17820] Double check of patient height in DICOM files

                                            It has been brought to our attention that certain ultrasound machines send patient height in centimeters as the value of DICOM tag (0010,1020), instead of meters. From now on, EMSOW will automatically correct the height value in those cases.

                                            [#17461] Study priority levels in the Dispatch module

                                            With this version, our users will be able to set one of the three priorit...

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